Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

Scott and Rochelle were wonderfulProfessional and Scott and Rochelle were wonderful Professional and knowledgeable Terri Letwinsky I will always come back For Servize and a new be home when need Scott and Rochelle were wonderful Professional and knowledgeable Terri Letwinsky I will always come back For Servize and a new be home when needed Have a nice day More

Great Service Writer Rochelle was very professional and friendly while writing up my service request. She made the process quick and easy for me even though she appeared t Rochelle was very professional and friendly while writing up my service request. She made the process quick and easy for me even though she appeared to be multitasking. She was very prompt in returning my call with an update on my vehicle. The attention she gave was quite appreciated. Any time I return for service I will wait until she can assist me. More

The Front desk service was outstanding! It was a pleasure going into this location in Bowie and I would ONLY take my jeep to this location because of how helpful and friendly the staff was with me. In pa going into this location in Bowie and I would ONLY take my jeep to this location because of how helpful and friendly the staff was with me. In particular, Rochelle went above and beyond during my visit to make sure my experience was fantastic and I found her to be very knowledgeable in addressing my concerns! Turn around time was quick in regards to getting my jeep serviced and back out the door. 10 out of 10 More

Service is just as good as sales The buying experience was excellent and now the service experience is likewise. Used the express service for the first oil change and it was a painles The buying experience was excellent and now the service experience is likewise. Used the express service for the first oil change and it was a painless experience. More

This was the best experience I’ve had a dealership service department. Doug was knowledgeable, informative and took the time to be thorough in his explanations. He went the extra mile to be helpful! S service department. Doug was knowledgeable, informative and took the time to be thorough in his explanations. He went the extra mile to be helpful! Staff at dealership was extremely friendly! More

Excellent repair service Great service from time I walked in the door. Ms. Sabino made sure that I received all the fall discounts that were available. The only negative th Great service from time I walked in the door. Ms. Sabino made sure that I received all the fall discounts that were available. The only negative thing is I didn't get a call about additional parts that needed to be replaced. I just happened to call to see how things were going. That's when I was told that I needed an EGR valve and gasket. Also I didn't get a call letting me know that my vehicle was ready. More

Tried to Diagnose Recurring Problem The Service representative kept my 2018 Cherokee for two weeks trying to get the vehicle to duplicate the electrical problem so it could be diagnosed. The Service representative kept my 2018 Cherokee for two weeks trying to get the vehicle to duplicate the electrical problem so it could be diagnosed. The vehicle has had dead batteries on two previous occasions for no reason and during the most recent event, the vehicle went into LIMP mode after every warning light went out. Had the vehicle towed and after it was charged and put on their diagnosis machine it came out normal. So, the vehicle was driven on short trips by the service department, to no avail. Unfortunately, I have the vehicle back and am waiting for it to duplicate the problem. Bottom LIne: I will never buy a Jeep Cherokee again but Ourisman Chrysler Jeep has bent over backwards to find the problem to no avail. More

Timely Service without an Appointment On Saturday, October 19th I needed routine maintenance for my Jeep Grand Cherokee. The service department opens at 7:00am. There were seven (7) cars i On Saturday, October 19th I needed routine maintenance for my Jeep Grand Cherokee. The service department opens at 7:00am. There were seven (7) cars in front of mine when I arrived by 7:12am. Although they don't take appointments on Saturday, my car was serviced and I was able to leave the dealership around 9:45am. The service department was efficient, professional and timely. Thank you Rochelle! And, I'll remember to bring my wheel lock key on my next visit. Lastly, I need to say "thank you" for having a variety of beverage options. It was a wonderful surprise to know that I could have hot tea in the waiting area. Most locations only offer coffee service. It's great that someone gave consideration to tea drinkers. More

Pre sale inspection of factory ordered vehicle My factory ordered vehicle came in late Saturday after service department had left. Pre sale inspection and programming the keys had to be done befor My factory ordered vehicle came in late Saturday after service department had left. Pre sale inspection and programming the keys had to be done before I could take delivery. Initial estimate was late Monday afternoon, but they were able to complete it by noon, which allowed me to take delivery earlier. I was very pleased. More

A bit long of a wait Battery died in my 2014 Cherokee and I had to jump it to get to get it started. I then drove my wife to work and headed towards dealership service cen Battery died in my 2014 Cherokee and I had to jump it to get to get it started. I then drove my wife to work and headed towards dealership service center. I called first to give the center the symptoms to ascertain if there may be an electrical problem since the screen was not responding to any touches, radio wasn’t playing and phone was connected but not functioning. I waited until I arrived at the center to turn the vehicle off. I then tried to crank the motor but the battery was dead. They ran a diagnostic and the battery failed, I don’t understand why since the battery was dead, cost $90. New battery was installed and about 4 hours after arriving I was on my way again. More