Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

Natasha is the best in service! Never once did I have to call to check on my vehicle. She even rescheduled my service (glass service) 3 Thursday's in a row due to the weather. I recommend her her highly. call to check on my vehicle. She even rescheduled my service (glass service) 3 Thursday's in a row due to the weather. I recommend her her highly. More

On Saturday, February 13th, I went in for an oil change and really didn’t expect even mediocre service due to prior experiences. Much to my surprise, I was nicely and professionally greeted by Mr. James M and really didn’t expect even mediocre service due to prior experiences. Much to my surprise, I was nicely and professionally greeted by Mr. James Martin. He singlehandedly restored my faith in this service location. During prior visits, customer service was awful for me and my boyfriend. We Just dealt with it because it’s close to my residence. Mr. Martin is extremely knowledgeable, very professional, and made me feel as though my Jeep and myself were in the best hands possible and he truly has wonderful customer service skills. He made me feel important as a customer. He was on top of the car services that were going on and was very attentive to myself and other customers. I also want to thank the mechanics who did a great job on my car. I watched for a few minutes from inside the service desk area through the glass and they appeared to be careful with how they took care of my car and worked efficiently and effectively. I am quite pleased that I had such a different, wonderful, and easy experience this time. I am looking forward to working with Mr. Martin again in the future. Mr. Martin deserves 10 out 10 stars for providing stellar customer service during my visit! Thank you, Mr. Martin! ~ Ms. Hatton More

I always visit this dealership for my work on my vehicle the staff is always polite and courteous the only drawback is they' are a little pricey.This time when i went they where in a little bit of a ru the staff is always polite and courteous the only drawback is they' are a little pricey.This time when i went they where in a little bit of a rush and did not connect my air filter box back. Please slow down thanks. More

Mr. James Martin was very professional and provided excellent customer service. Provided me the best value for the service that was offered and provided. I was very satisfied with his performance. T excellent customer service. Provided me the best value for the service that was offered and provided. I was very satisfied with his performance. Thanks again, Mr. Martin. More

Natasha Tennessee is my service manager. Her customer service skills is outstanding. Natasha keeps me up on the status of my vehicle and the maintenance I may need or coming up on. My issue is that the m service skills is outstanding. Natasha keeps me up on the status of my vehicle and the maintenance I may need or coming up on. My issue is that the mechanics taking smoke breaks while my car is on the lift but I'm being charged hourly. Also this dealerships prices are high. TOO HIGH! I brought my car in Waldorf but got tired of driving so far for service. I'm only giving 5 stars because of Natasha! More

Excellent service. Need to fix your telephone msg - says walk-in only, but when I got there, Svc said appointment only. Otherwise, was very satisfied. walk-in only, but when I got there, Svc said appointment only. Otherwise, was very satisfied. More

Prompt, courteous service. Service advisor contacted us when vehicle done. Also pointed out some work was covered and corrected the error. Will continue to use this dealership. when vehicle done. Also pointed out some work was covered and corrected the error. Will continue to use this dealership. More

I went in for an oil change, and worked with James Martin in the service department. He was great to work with and patient with my questions. I will be reaching out to him whenever I need assistance in the in the service department. He was great to work with and patient with my questions. I will be reaching out to him whenever I need assistance in the future. More

This dealership is good / Good customer service Nice people keep up the good work /Special Thanks to the Service Department/ Jennifer Thanks for everything 🤗 This place ROCK'S!!! people keep up the good work /Special Thanks to the Service Department/ Jennifer Thanks for everything 🤗 This place ROCK'S!!! More

Just a super good experience! since my first visit, the staff in service has worked very hard to take care of my vehicle needs! Ourisman has been the best experience and would not take my vehicle any place staff in service has worked very hard to take care of my vehicle needs! Ourisman has been the best experience and would not take my vehicle any place else. More