Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

My service advisor David was very attentive and addressed all of my concerns and answers all of my questions. David and the rest of your service team turned my vehicle around quicker than estimated. Th all of my concerns and answers all of my questions. David and the rest of your service team turned my vehicle around quicker than estimated. Thanks everyone.. See you all again for future service. More

I bought a 2017 jeep cherokee 5 weeks ago from Ourisman Jeep in Bowie (it will came with a limited warranty for 2 months that excludes brake pads and rotors). My brakes starting squeeling and they just tol Jeep in Bowie (it will came with a limited warranty for 2 months that excludes brake pads and rotors). My brakes starting squeeling and they just told me to replace all 4 pads and rotors will cost $2,400! Are you kidding me? Has anyone paid that much for a brake job? And even though I had a service appointment scheduled, it took them over 3 days to give me the estimate. Need less to say, I will NEVER buy another vehicle from this dealer nor will I have them service the vehicle - ever! I love the Jeep but this is absurd. More

Excellent service and respectful of my time. Pays attention to details. I would recommend this service to anyone. Pays attention to details. I would recommend this service to anyone. More

It appears the mechanics are not doing the work that’s written on the work order. One of my four tires is different than the other three not to mention I keep the tire pressure the same for the back two a written on the work order. One of my four tires is different than the other three not to mention I keep the tire pressure the same for the back two and the front two. I was supposed to get my tires rotated, Guess what!?! Didn’t happen. After almost an hour drive on my day off, this is unacceptable! More

This place is crap! Took my truck there for an electrical issue and these fools charged me so much money for nothing. Ending up taking it to AAA in Laurel and they fix Took my truck there for an electrical issue and these fools charged me so much money for nothing. Ending up taking it to AAA in Laurel and they fixed my issue in no time at all. A xxxx ground strap! These crooks at Ourisman Dodge of Bowie had my vehicle twice for the same issue and gave me some xx diagnostics. I wouldn't refer my worse enemy to these people!!! More

Tia was very nice. She was knowledgeable. She changed my oil. However, I got my tire rotation done a couple of days later at Firestone. The folks at Firestone showe She was knowledgeable. She changed my oil. However, I got my tire rotation done a couple of days later at Firestone. The folks at Firestone showed me a photo of an oil filter and said that I needed a change. I found that weird. Why would they do that? Should I have Tia look at my oil filter, or were the Firestone people just trying to sell me something else? More

Tia was very helpful. The staff was friendly. I look forward to returning to Ourisman in Bowie. The staff was friendly. I look forward to returning to Ourisman in Bowie. More

Tia Stevens, our service advisor,, was very helpful and constantly kept me up to date on the status of my vehicle. She also took time to explain the details of the service and what specifically was being constantly kept me up to date on the status of my vehicle. She also took time to explain the details of the service and what specifically was being done. Definitely had a good experience with the service and it was done sooner than the anticipated time. Definitely recommend this dealership for their expertise and constant communication with the advisors. More

The dealership was excellent and I want to thank Tia Steven’s for doing such a wonderful job keeping me informed every step of the way your service was greatly appreciated.Thanks so much! Steven’s for doing such a wonderful job keeping me informed every step of the way your service was greatly appreciated.Thanks so much! More

Tony is the best! Fast, knowledgeable and very professional. Thanks Tony for always taking care of our fleet! Fast, knowledgeable and very professional. Thanks Tony for always taking care of our fleet! More