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Ourisman Chrysler Dodge Jeep Ram of Bowie
Bowie, MD
892 Reviews
Ourisman Chrysler Dodge Jeep Ram of Bowie is Committed to YOU
At the foundation, or should we say chassis, of Ourisman Chrysler Dodge Jeep Ram is a desire to bring drivers in the greater Bowie area an assortment of new and used cars capable of transforming everyday commutes into something a little more extraordinary. This is why we sell only new Chrysler, Dodge, Jeep and RAM models such as the Wrangler, Grand Cherokee, RAM 1500, Dart and 200, and mint-condition used cars.
But, that simply wasn't enough. So, in addition to our new and used car inventories renowned across Laurel, Rockville and Washington DC, we decided to add a Chrysler, Dodge, Jeep and RAM service center commanded by a team of experts hand-picked for their knowledge, passion and promise to treat every car as if it was their own.... And because we know there are still people set on doing it themselves: we added a genuine Chrysler, Dodge, Jeep and RAM parts shop.
The logic? We want to make your life easier - put everything under one roof. We also want to help ensure that the extraordinary experience of owning a new Chrysler, Dodge, Jeep and RAM stands the test of time. Buying a new car is, after all, a serious investment. Which brings us to our custom-crafted car loan and lease options. We know the numbers don't add up the same unless we add your circumstances and financial goals into the equation.
Are you ready to be treated as you should be? As an individual? Yes. Well, then visit Ourisman Chrysler Dodge Jeep Ram today. Conveniently located at 2406 Crain Hwy Bowie, Maryland, we're just a hop skip and a jump away from Laurel, Rockville and Washington DC and look forward to meeting you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 892 reviews
February 02, 2017
12 days later with same problems........ Ridiculous No problems buying my vehicle very happy with that.. service on the other hand. worse that I had ever had. I will not be going back to this place.. To No problems buying my vehicle very happy with that.. service on the other hand. worse that I had ever had. I will not be going back to this place.. To long of a story explain.. Have new Ram truck, had warranty issues.. e-mailed service manager with problems and photos. had truck for 12 days. get truck home check repairs.... first thing that was un list WAS NOT DONE.. my truck was dirty with hand and finger prints all over it. Worse experience that I have ever had.. My next purchase will be with Adams or Tate. NO CUSTOMER SERVICE AT ALL. If I could give zero stars it would be there. Horrible More
by 12 days later
Employees Worked With
John Erbe
January 20, 2017
Very good customer service I really appreciate Mr Raymond's customer service and all his help for the sale of the jeep. He is a man of good integrity, and I thank God for peop I really appreciate Mr Raymond's customer service and all his help for the sale of the jeep. He is a man of good integrity, and I thank God for people like him in this world we are in today. More
by Olumide F
Employees Worked With
January 20, 2017
Had a four wheel alignment completed This was my first time at this facility and I was pleased with my service. Service Advisor (Guy Miller) was professional and very pleasant to deal wit This was my first time at this facility and I was pleased with my service. Service Advisor (Guy Miller) was professional and very pleasant to deal with. I did not have an appointment but Mr miller was able to have my service completed in a timely manner. I will use this service center again. More
by Jeep2012Wrangler
Employees Worked With
Guy Miller
January 18, 2017
Great Dealership The entire staff is helpful, friendly, and profession. Great selection and great price. Raymond and Monty made the deal happen. The found a vehicle The entire staff is helpful, friendly, and profession. Great selection and great price. Raymond and Monty made the deal happen. The found a vehicle that fit my specifications.I would recommend this dealership to a friend. More
by Rosalynn Koch
January 18, 2017
Ignored by every sales person for the entire time I was tere It is unfortunate that I have to write this review about your dealership. I arrived your dealership at 5:00 p.m. My intent was to look at some Jeep Gr It is unfortunate that I have to write this review about your dealership. I arrived your dealership at 5:00 p.m. My intent was to look at some Jeep Grand Cherokee’s as in an effort to make a decision on a car. A salesperson met me at the door, greeted me as I walked in. I proceeded to use the restroom then I came out of the restroom and went to make myself a cup of hot chocolate. I then walked by a group of sales people engaged in a conversation to go look at the black Chrysler 300 that is on the sales floor. I stood by the car reading the specs posted on the window. I proceeded to walk around the car and also look inside the car. No one acknowledged me. I then walked by the group of sales people who seemed to be enjoying their conversation and seemed really relaxed to go behind them to look at the black Jeep Grand Cherokee in the show room. I looked inside, and tried to open the front door but it wouldn’t open. I walked around and looked through the trunk window then went to the passenger side. I managed to open the back door and was able to look inside the back. I then opened the passenger side and sat in the front seat looking at the features. At this time a sales person walked passed the ar and went towards an office, as he joked around with one of his colleagues. He then walked back as his colleague walked into the office. He walked right by the car I was sitting in with his head down. This time I was sitting in the driver’s seat. I was able to get into the driver’s seat by opening the door as I sat in the passenger side then walk around. I sat in the car for almost 15 minutes still no one acknowledges me. I happened to be one of two customers in the show room. The other customers a couple was working with another sales person. The other sales people were huddled in one station having what seemed to be a light hearted conversation. When I got out the car, I walked by the group of sales people and no one acknowledged me. I walked out the dealership at 5:33 p.m. where I had been ignored the entire time. I sat in the car for a while to see if the group would break up, they were still huddled in their conversation, some sitting some standing and happy. There were no customers walking in and at some point what seemed like a sales people party broke up. I was appalled!!! I am looking for two cars however it seems like your dealership must be so successful that not every customer matters. How disappointing. More
by Zipporah Miller
Employees Worked With
The entire sales team working at 5:00 p.m. Wednesday, January 18, 2017, Levi Haslup
January 13, 2017
2017 Ram Came in today not sure if I was going to buy new. Raymond Walford and Monty Harika took awesome care of me. Found a truck that fit all of my needs. Came in today not sure if I was going to buy new. Raymond Walford and Monty Harika took awesome care of me. Found a truck that fit all of my needs. Put up with about 8 billion questions and a real test drive (emergency braking, acceleration tests, turning tests etc.). These guys were amazing and I would highly recommend them! Daniel F. More
by Daniel Fleig
January 13, 2017
Great Dealership! Everyone we dealt with was very helpful and professional. Great vehicle selections, we actually purchased 2 Jeep Renegades and the store is kept very Everyone we dealt with was very helpful and professional. Great vehicle selections, we actually purchased 2 Jeep Renegades and the store is kept very clean. More
by drenaewilson
Employees Worked With
Michael Click, Robert Bennett
January 09, 2017
Service Department Horrible Been having an issue lately with my 2016 Jeep Cherokee/Overland where the air from the vents has a chemical-like smell seemingly as the auto temperatu Been having an issue lately with my 2016 Jeep Cherokee/Overland where the air from the vents has a chemical-like smell seemingly as the auto temperature system cycles from warmer air to cooler air while maintaining temperature. I went online to Ourisman and made a Saturday morning appointment and filled out text box describing the issue. When I went in for my 8am appointment, the man at the service told me they don't do diagnostics on Saturday and I'd have to wait all day to see if they can do anything. I said no, and he went to my vehicle to see if he could determine anything in a minutes time. He could not but stated they should give me an oil change based on my milage and I said OK and signed the electronic form. I waited in the waiting room until 8:45 and returned to service desk to find that my vehicle had never moved. I asked the status and he called in someone from the service garage and they said there were at least two or three vehicles ahead of mine; so much for working off of the 8 am appointment time I made. I said I would like to get my keys and go and the guy at the service desk said keys are in the car; that was the end of the conversation. As much as can be helped, I will not return to Ourisman for any service required. More
by Karl
Employees Worked With
Not sure who actually provided the "non-service"; Bryan Paitsel was listed on my appointment confirmation., Bryan Paitsel
December 30, 2016
Excellent service I continue to return for the excellence service I receive each and every visit. Thanks for the coupons that allow me some savings on my dollar. I continue to return for the excellence service I receive each and every visit. Thanks for the coupons that allow me some savings on my dollar. More
by cdsi1234
Employees Worked With
Steven Page
December 30, 2016
Customer Service! I chose to purchase my jeep here because of the wonderful customer service of Raymond my Sales Associate. After going to several other dealerships se I chose to purchase my jeep here because of the wonderful customer service of Raymond my Sales Associate. After going to several other dealerships searching for a vehicle to purchase, Raymond treated me the best. His cuatomer service was the deciding factor in returning to this dealership to purchase. He listened to my wants and needs in a vehicle with great attention to detail. He was very knowledgeable about the Jeep and how it functions. Raymond explained everything with great detail and was very professional and patient entire time. The warm welcome I received on both visits from the staff made the experience rewarding. I have more than everything I wanted in a vehicle. More
by KC
Employees Worked With
