Ourisman Chrysler Dodge Jeep Ram of Bowie

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for taking the time to share your feedback with us. We're thrilled to hear our Sales Department worked with you remotely to make your car buying experience the best it could be. We'll be sure to pass your kind words concerning their efficiency and professionalism on to them, especially amid travel obligations and time constraints. We're grateful to have earned your business. Welcome to the Ourisman Family, and take care!

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for taking the time to provide us with your feedback regarding your recent visit with us. We sincerely apologize for the inconvenience you experienced, particularly concerning the amount of time we had your vehicle and the total amount of your service. We understand that your time is valuable, and we strive to provide prompt and efficient service to all of our customers. It is clear from your feedback that we fell short of this goal during your visit. Please be assured that we take your comments seriously and are committed to improving our service. To better understand the specifics of your experience and address your concerns appropriately, please reach out to us. Once again, we apologize for any inconvenience caused and appreciate your patience. We value your business and hope to have the opportunity to restore your confidence in our services.

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for sharing your experience with us. We understand your frustration and want to clarify the situation regarding the vehicle you were interested in. The vehicle in question was recently traded in and had not yet undergone our standard inspection process to ensure it meets our quality and safety standards. As such, the initial price agreed upon was based on its current condition, and we indicated that adjustments might be necessary to bring it up to our standards for a safe and reliable vehicle. Unfortunately, there was a miscommunication or error in our listing process which led to confusion about the price. We sincerely apologize for any inconvenience caused by this. Our intention is always to provide transparent and fair pricing, and we regret that this was not effectively communicated in your case. We appreciate your patience and understanding during this process. Please let us know if there's anything further we can do to address your concerns or if you have any questions about the vehicle. We are committed to ensuring a positive experience for all our customers and hope to have the opportunity to regain your trust.

jDR responded

FALSEHOODS galore! Ourisman CDJR of Bowie, Please provide the RO showing what reconditioning was done on my vehicle (2016 T4R TRD PRO) to justify a $6500 price increase. When a vehicle is traded in by another they sign a POA. Then you book it, pull VIN, mileage, etc and it shows in your inventory in your Dealer Management Software (DMS) - You've ACV'd it (actual cash value) at that point YOU KNOW what it's worth. The DMS then sends it out and the ACV is now there, BUT if a price hasn't been entered, it would state "call dealer for price,” or “new inventory, coming soon." something to that effect (because the "price" box in your DMS would be EMPTY/BLANK - meaning there wouldn't have been any price shown online) - none of this was the case- the used car manager had already sent it back for reconditioning and that had been DONE and accounted for ( I know this because my sales advisor informed me of exactly that !) So nothing additional that you claim above is actually accurate, in fact it's a flat falsehood stating it hadn't “undergone standard inspection or brought up to safe and reliable condition.” LITERALLY LIES for the other customers you hope to fleece - the "Initial price" you refer to, went through my sales advisor and two sales managers - so I'm pretty sure there wasn't "miscommunication" with three people signing off on it and the finance department verifying and accepting my deposit. I literally asked if I could finish payment in full on my credit card. The day I bought the 2016 T4R Pro, my sales advisor and I had EIGHT phone calls and multiple texts ensuring and wrapping up the deal. I asked for a bill of sale showing it was mine and he sent me a document which i accepted in good faith was the contract to sell it to me since it had the price, taxes & fees, my deposit and a balance due. He told me how my new T4R was spectacular and truly gorgeous (I had asked about dealer reconditioning/detailing, fluids and mechanics and was told on your "recorded line" that it had undergone your multi-point inspection that all used vehicles receive per company policy upon intake and had passed with flying colors. He gushed over how immaculate condition the 4runner was when he actually got inside it, and stated he would double check that the fluids (differential and tranny) I had specifically inquired about had in fact, been changed during your reconditioning/multi point inspection process which was complete. Therefore, reconditioning cost had been accounted for and the vehicle put out live for sale, with a specific price WHICH I AGREED to and paid consideration- I paid money (something you wanted) in exchange the vehicle (something I wanted) - by law, that’s a contract. We had a mutual understanding of what was taking place - a sale of the vehicle to me. We discussed picking me up at the airport, nearby beaches I could visit. You collected my personal information, DL, proof of insurance, etc. Ultimately, you received a lot of inquires about this T4R and realize you could make more money and instead of standing by your promise to sell it to me, you're choosing who you serve- the almighty dollar. Your word is your currency. It’s what comes out when you are squeezed that matters. You have a deal with a customer - me - and the opportunity to regain my trust would be NOT to renege but to treat me fairly and complete the deal at the price you agreed to. Integrity, Ethics, probity, rectitude, - it's how you earn and keep customers- don't just type the words in a public forum that you hope others will respond favorably to, but live them. It's what you do when no-one is looking that matters. Be an honorable dealership, because thus far - that's not the case. I’m doing all I can, so I will just stand.

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thanks a bunch for the 5 stars, Mitch! We're delighted you had a seamless, professional experience working with our team at Ourisman CDJR of Bowie. Glad to hear you received consistent updates during the vehicle repair process, as well as had any questions answered in a timely manner. We're grateful to have earned your support. If you or your Jeep needs anything, please give us a call or visit our website. We're here anytime. Take care!

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Sean, thank you for taking the time to share your detailed feedback with us. Our top priority is excellent customer service, and we take your concerns regarding our pricing and professionalism seriously. We apologize sincerely for your less than ideal visit, as this is not the service we are known for. We will gather the facts of your visit and review any concerns with our team to ensure a seamless experience for future customers. Thank you for bringing these areas of opportunity to our attention. If you wish to discuss your experience further, please contact our General Manager, Brad Hamilton, directly at Brad@OurismanCars.com.

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for your feedback, I'm glad you had a good experience with us, we hope to see you again for future services!

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

GP, thank you for taking the time to leave a review! We appreciate the staff highlight for Raymond and will pass your kind words on to him and the rest of our team. We're grateful to have earned your business and look forward to your next visit. Congratulations on your new Ram, and have safe travels!

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for taking the time to share your feedback with us, Rem Roc. Our top priority is excellent customer service, and we regret that your recent experience was less than ideal. We take your concerns seriously and will address them with our team to ensure a pleasant and straightforward experience for future customers. Thank you for bringing this to our attention and helping us improve. If you have any questions, please contact our General Manager, Brad Hamilton, directly at Brad@OurismanCars.com. We look forward to restoring your trust in Ourisman.

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for the 5 stars, John Doherty! We take genuine pride in the excellent customer service we provide, and we're thrilled you experienced that working with Reggie and Joe. We'll be sure to pass your kind words on and keep up the great work moving forward. Congratulations on your new Ram--we hope you've been loving it this past week! If you or your new vehicle needs anything, we're here anytime. Thanks for supporting us and have safe travels.

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for taking the time to share your detailed feedback with us, danny.z.zhu. We take your concerns seriously and apologize for your less than ideal experience. This is not the level of excellent customer service we are known for or seek to provide. Regarding pricing, some third-party websites take longer to update than others. Our website is always up to date. Regarding financing, we apologize for the long wait during the paperwork process. Some days are busier than others and we work as hard as we can to keep things efficient. We appreciate your patience. Thank you for bringing these concerns to our attention and helping us improve our services. We look forward to restoring your trust in Ourisman and making your next experience a 5-star one. If you have any questions, our General Manager, Brad Hamilton, can be contacted directly at Brad@OurismanCars.com.