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Ourisman Chrysler Dodge Jeep Ram of Bowie

Bowie, MD

Overview
Employees
Reviews
Vehicles
4.4
892 Reviews
Ourisman Chrysler Dodge Jeep Ram of Bowie is Committed to YOU At the foundation, or should we say chassis, of Ourisman Chrysler Dodge Jeep Ram is a desire to bring drivers in the greater Bowie area an assortment of new and used cars capable of transforming everyday commutes into something a little more extraordinary. This is why we sell only new Chrysler, Dodge, Jeep and RAM models such as the Wrangler, Grand Cherokee, RAM 1500, Dart and 200, and mint-condition used cars. But, that simply wasn't enough. So, in addition to our new and used car inventories renowned across Laurel, Rockville and Washington DC, we decided to add a Chrysler, Dodge, Jeep and RAM service center commanded by a team of experts hand-picked for their knowledge, passion and promise to treat every car as if it was their own.... And because we know there are still people set on doing it themselves: we added a genuine Chrysler, Dodge, Jeep and RAM parts shop. The logic? We want to make your life easier - put everything under one roof. We also want to help ensure that the extraordinary experience of owning a new Chrysler, Dodge, Jeep and RAM stands the test of time. Buying a new car is, after all, a serious investment. Which brings us to our custom-crafted car loan and lease options. We know the numbers don't add up the same unless we add your circumstances and financial goals into the equation. Are you ready to be treated as you should be? As an individual? Yes. Well, then visit Ourisman Chrysler Dodge Jeep Ram today. Conveniently located at 2406 Crain Hwy Bowie, Maryland, we're just a hop skip and a jump away from Laurel, Rockville and Washington DC and look forward to meeting you.
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2406 Crain Highway

Bowie, MD

20716

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Showing 892 reviews

August 17, 2023

Vehicle returned with door dents on each visit. Will take vehicle to other service provider. More

by Rhonda Coley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul at Service desk/Professional, although after oil change and wheel rotation I required balance of tires. Took vehicle to Mr. Tire for service.
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Aug 21, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for sharing your feedback with us. We're genuinely sorry to hear about the inconvenience you've experienced with your vehicle's condition after our service. Your satisfaction is important to us, and we deeply regret any dents that occurred during your visits. We take these matters seriously and want to make things right. Our team is dedicated to providing high-quality service, and we're actively investigating what might have led to this issue. We understand your frustration and would like the opportunity to address your concerns further. If you're open to it, we'd appreciate the chance to speak with you directly to gather more details and work towards a solution. Your feedback helps us improve, and we're committed to ensuring a positive experience for all our customers. Please feel free to reach out to us at 301-390-0880 and ask for Younes MG at your convenience. Once again, we apologize for any inconvenience this has caused and appreciate your understanding as we work to rectify the situation.

August 08, 2023

Employee was courteous took the time to listen and understood my situation. My vehicle was completed in a timely manner. More

by Rpurplerose244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layna Welch
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Aug 10, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

We greatly appreciate your feedback! It's wonderful to hear that our employee provided courteous service, took the time to understand your situation, and ensured your vehicle was completed promptly. If you have any more comments or questions, feel free to reach out. Thank you for choosing our dealership!

August 07, 2023

The customer service was outstanding and would recommend friends and family to buy a car from the dealership. More

by Chris Shelton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elsy
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Aug 08, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Chris, Thank you for highlighting our outstanding customer service and recommending us to friends and family. We truly appreciate your support.

August 04, 2023

I was so impressed with the level of professionalism at this dealership. I brought my van in for some engine service. Elsy was responsive and honest about the timetable to get to the car and complete the r More

by willidurm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elsy Argueta - 5 *
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Aug 04, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for your kind words! We are thrilled to hear about your positive experience with our dealership. Providing excellent service and professionalism is our top priority, and we are delighted that Elsy and Meagan made your visit enjoyable. We take pride in delivering accurate and timely information to our customers, and it's wonderful to know that you were pleasantly surprised by the level of detail in the repair estimate. We truly value your trust and loyalty, and we look forward to continuing to serve you for both service and sales needs. Your feedback encourages us to remain committed to delivering outstanding customer service. If you ever have any questions or require assistance in the future, please don't hesitate to reach out. Thank you once again for choosing Ourisman and for taking the time to share your positive experience with us!

August 04, 2023

I received great customer service and excellent help from service advisor Ms. Layna Welch and the Ourisman staff. More

by Joel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layna Welch
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Aug 08, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Joel, We are absolutely delighted to read about the fantastic experience you had with our service advisor, Ms. Layna Welch, and the entire Ourisman staff. Your positive feedback is greatly appreciated and serves as a testament to our commitment to providing exceptional customer service. Ms. Layna Welch and the team take great pride in ensuring that our customers receive the assistance they need, and it's wonderful to know that their efforts made a positive impact on your experience. If you ever require further assistance or have any questions, please don't hesitate to reach out. We look forward to the opportunity to serve you again and continue exceeding your expectations. Thank you for choosing Ourisman CDJR of Bowie and for sharing your satisfaction with us.

August 02, 2023

Brittany did a great job getting my vehicle back to me in a timely fashion.😊 More

by dupreejamesr85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Service Advisor
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Aug 02, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for your review! We're glad to hear that Brittany provided excellent service and returned your vehicle to you quickly. Your satisfaction is important to us. If you have any further feedback or need assistance, feel free to reach out. Thank you for choosing us!

July 27, 2023

I bought a used explorer and the Ourisman team was terrific! Everyone was super polite and friendly! If I had to buy another vehicle I would do business with Ourisman JDRC of Bowie again! Thank yo More

by Sethoma
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Usman
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Jul 29, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for your kind words, Sethoma! We're thrilled that you had a terrific experience with Ourisman CJDR of Bowie. Our team takes pride in providing excellent customer service and ensuring a smooth buying process. We're glad that Usman could help you find the perfect vehicle for your needs. If you ever need anything or decide to buy another vehicle in the future, we'll be more than happy to assist you again.

July 27, 2023

Easy to make service appointment by phone. Appreciate the courtesy van transportation round trip. Excellent service and car analysis. More

by Russ.shipley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul in Service Dept.
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Jul 29, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for the review! We're glad you appreciated the courtesy van transportation and found our service and car analysis excellent. We aim to provide the best experience for our customers. If you have any further feedback or need assistance in the future, don't hesitate to reach out.

Jul 29, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for the review! We're glad you appreciated the courtesy van transportation and found our service and car analysis excellent. We aim to provide the best experience for our customers. If you have any further feedback or need assistance in the future, don't hesitate to reach out.

July 16, 2023

Hassan is the best sales associate . Great timing satisfied Couldn’t Be any happier. Thank you Hassan . More

by Ebonyynicole23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hassan
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Jul 20, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for your 5-star review! We value the staff highlight for Hassan and are glad to hear he made your experience the best it could be. We'll be sure to tell him to keep up the great work. Congratulations on your new Dodge--we hope you love it for years to come! If you need anything, we're here anytime. Have a great day, and drive safe! We look forward to serving you in the future.

July 15, 2023

Customer service was amazing. Layna went above and beyond to accommodate, very satisfied with my service More

by dreamy_eyez21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layna
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Jul 20, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for taking the time to share your feedback with us. Our top priority is excellent customer service, and we're grateful Layna provided that during your visit. We'll pass your kind words concerning their hard work and professionalism on to them. If your Jeep needs anything, from routine auto maintenance to extensive repairs, we're here and happy to help! Have a great day, and we look forward to your next visit to Ourisman CDJR of Bowie! :)

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