Ourisman Chrysler Dodge Jeep Ram of Bowie

My service advisor David was very attentive and addressed all of my concerns and answers all of my questions. David and the rest of your service team turned my vehicle around quicker than estimated. Th all of my concerns and answers all of my questions. David and the rest of your service team turned my vehicle around quicker than estimated. Thanks everyone.. See you all again for future service. More

I bought a 2017 jeep cherokee 5 weeks ago from Ourisman Jeep in Bowie (it will came with a limited warranty for 2 months that excludes brake pads and rotors). My brakes starting squeeling and they just tol Jeep in Bowie (it will came with a limited warranty for 2 months that excludes brake pads and rotors). My brakes starting squeeling and they just told me to replace all 4 pads and rotors will cost $2,400! Are you kidding me? Has anyone paid that much for a brake job? And even though I had a service appointment scheduled, it took them over 3 days to give me the estimate. Need less to say, I will NEVER buy another vehicle from this dealer nor will I have them service the vehicle - ever! I love the Jeep but this is absurd. More

I enjoyed my experience overall. Staff were knowledgeable and helpful. Our sales rep. Javar Castell was great! He was a good listener and attentive to our needs. Staff were knowledgeable and helpful. Our sales rep. Javar Castell was great! He was a good listener and attentive to our needs. More

Absolute worst! !! They lie Prices look good on the internet then the fees on the back end dont make it worth it. Kunta is some kind of manager he lies Cynthia was my !! They lie Prices look good on the internet then the fees on the back end dont make it worth it. Kunta is some kind of manager he lies Cynthia was my sales person she didn't know anything about the options on the Grand Cherokee which I paid cash for. And the finance gut treated my wife and I like trash. When the tags and registration came in and mailed to me, I only had 6 months on the tag. Now I have to deal with DMV in six months. I paid for more time, and 800 dollars for Ourisman to do the paperwork. GO SOMEWHERE ELSE< ANYWHERE ELSE YOU WILL SAVE IN THE LONG RUN More

Excellent service and respectful of my time. Pays attention to details. I would recommend this service to anyone. Pays attention to details. I would recommend this service to anyone. More

It appears the mechanics are not doing the work that’s written on the work order. One of my four tires is different than the other three not to mention I keep the tire pressure the same for the back two a written on the work order. One of my four tires is different than the other three not to mention I keep the tire pressure the same for the back two and the front two. I was supposed to get my tires rotated, Guess what!?! Didn’t happen. After almost an hour drive on my day off, this is unacceptable! More

This place is crap! Took my truck there for an electrical issue and these fools charged me so much money for nothing. Ending up taking it to AAA in Laurel and they fix Took my truck there for an electrical issue and these fools charged me so much money for nothing. Ending up taking it to AAA in Laurel and they fixed my issue in no time at all. A xxxx ground strap! These crooks at Ourisman Dodge of Bowie had my vehicle twice for the same issue and gave me some xx diagnostics. I wouldn't refer my worse enemy to these people!!! More

I have been engaged in trading and purchasing vehicles from OURISMAN CHRYSLER DODGE JEEP RAM OF BOWIE, located at 2406 Crain Highway, Bowie, MD 20716, with the contact number (301) 249-4227, for the past from OURISMAN CHRYSLER DODGE JEEP RAM OF BOWIE, located at 2406 Crain Highway, Bowie, MD 20716, with the contact number (301) 249-4227, for the past decade. Throughout this period, I have exclusively worked with a sales representative named Raymond, from whom I have traded in and acquired approximately eight vehicles. On Friday, September 6, 2024, I visited the dealership in search of Raymond to trade in my 2022 Chrysler Pacifica, and to purchase a new vehicle on September 7. 2014. On Monday, September 9, 2024, the engine light for the new minivan illuminated on the control panel of the recently purchased 2024 minivan, and none of the charging ports for my cell phone were functioning. Consequently, I contacted the salesman, Karim, to inform him of the issues I was experiencing with the new minivan and expressed my desire to return it in exchange for another model. He suggested that I take it to the service department; however, I insisted on bringing it to him directly to discuss the matter with his manager. On Friday, September 14, 2023, I visited OURISMAN CHRYSLER DODGE JEEP RAM OF BOWIE and spoke with the same manager regarding the issues with my new 2024 minivan. I expressed my desire to replace the vehicle, but he informed me that this was not possible and advised me to take it to the service department for repairs. I spent over two hours at the dealership, during which I requested a rental car. They provided one and assured me that I would not incur any charges for the rental, as my new minivan is still under warranty and Chrysler would cover all expenses. It has been seventeen days since I left my new 2024 minivan at the service department of OURISMAN CHRYSLER DODGE JEEP RAM OF BOWIE, and they have yet to determine the issue with the vehicle. This level of service is disappointing, especially considering I purchased a brand new 2024 minivan that has multiple problems. More

Tia was very nice. She was knowledgeable. She changed my oil. However, I got my tire rotation done a couple of days later at Firestone. The folks at Firestone showe She was knowledgeable. She changed my oil. However, I got my tire rotation done a couple of days later at Firestone. The folks at Firestone showed me a photo of an oil filter and said that I needed a change. I found that weird. Why would they do that? Should I have Tia look at my oil filter, or were the Firestone people just trying to sell me something else? More

Tia was very helpful. The staff was friendly. I look forward to returning to Ourisman in Bowie. The staff was friendly. I look forward to returning to Ourisman in Bowie. More