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Ourisman Chrysler Dodge Jeep Ram of Bowie

Bowie, MD

Overview
Employees
Reviews
Vehicles
4.4
897 Reviews
Ourisman Chrysler Dodge Jeep Ram of Bowie is Committed to YOU At the foundation, or should we say chassis, of Ourisman Chrysler Dodge Jeep Ram is a desire to bring drivers in the greater Bowie area an assortment of new and used cars capable of transforming everyday commutes into something a little more extraordinary. This is why we sell only new Chrysler, Dodge, Jeep and RAM models such as the Wrangler, Grand Cherokee, RAM 1500, Dart and 200, and mint-condition used cars. But, that simply wasn't enough. So, in addition to our new and used car inventories renowned across Laurel, Rockville and Washington DC, we decided to add a Chrysler, Dodge, Jeep and RAM service center commanded by a team of experts hand-picked for their knowledge, passion and promise to treat every car as if it was their own.... And because we know there are still people set on doing it themselves: we added a genuine Chrysler, Dodge, Jeep and RAM parts shop. The logic? We want to make your life easier - put everything under one roof. We also want to help ensure that the extraordinary experience of owning a new Chrysler, Dodge, Jeep and RAM stands the test of time. Buying a new car is, after all, a serious investment. Which brings us to our custom-crafted car loan and lease options. We know the numbers don't add up the same unless we add your circumstances and financial goals into the equation. Are you ready to be treated as you should be? As an individual? Yes. Well, then visit Ourisman Chrysler Dodge Jeep Ram today. Conveniently located at 2406 Crain Hwy Bowie, Maryland, we're just a hop skip and a jump away from Laurel, Rockville and Washington DC and look forward to meeting you.
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2406 Crain Highway

Bowie, MD

20716

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Showing 897 reviews

December 18, 2024

Paul Carroll was very helpful in servicing my Jeep. Explained every thing clearly and complete. More

by Kgj0528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Carroll
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December 13, 2024

Great customer service , fast friendly and a great comfortable waiting area . I will continue to use this service center More

by Pettypaula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Carroll
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December 10, 2024

Great customer service! ! I was very satisfied with the representatives at this location. Would highly recommend. More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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December 04, 2024

I highly recommend this dealership. Excellent service, very skilled. Everyone was a pleasure to deal with. More

by bobby.l
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for the great words Bobby

December 03, 2024

My experience at Ourisman was great. I got pre-approved through my credit union and Ourisman did the rest. Thank you so much to my amazing salesman, Dwayne Holmes , Sales Manager, Danny, More

by C.C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
salesman, Dwayne Holmes , Sales Manager, Danny, and finance manager, Lauren
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Dec 05, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Glad we could be a good part of your vehicle choice, Thank you for working with us.

November 11, 2024

My service advisor David was very attentive and addressed all of my concerns and answers all of my questions. David and the rest of your service team turned my vehicle around quicker than estimated. Th More

by Size6teen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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Nov 12, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for your feedback, I am glad to hear David gave you great service! We hope to see you for future services.

November 03, 2024

I bought a 2017 jeep cherokee 5 weeks ago from Ourisman Jeep in Bowie (it will came with a limited warranty for 2 months that excludes brake pads and rotors). My brakes starting squeeling and they just tol More

by jmmkc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kunta Mambouray
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Reyes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

We apologize for the recent experience you had with our service department regarding your 2017 Jeep Cherokee. We understand your frustration and disappointment. We take customer satisfaction very seriously and strive to provide excellent service. It's clear we fell short in this instance. We will use your feedback to improve our processes and ensure that similar situations are avoided in the future. Please reach out to Kunta@Ourismancars.com we would like to hear more about this We appreciate your feedback and hope to have the opportunity to regain your trust.

Nov 07, 2024 -

jmmkc responded

Your apologize is disingenuous at best in my opinion which is based on my experience. The latest - I also had the car in for service during the warranty period because my check engine light was on because of the ESIM switch. It came on initially during our test drive and it was reset which didn’t fix the problem. You told me it would cost $600 to replace - that’s for a $50 part and 15 minutes of labor which is how long it took me to replace it. Never again will I trust or get fooled into stepping on Ourisman property.

October 23, 2024

I enjoyed my experience overall. Staff were knowledgeable and helpful. Our sales rep. Javar Castell was great! He was a good listener and attentive to our needs. More

by Cpearsonap
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javar Castell
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Oct 25, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for sharing your experience! We're thrilled to hear that our team, especially Javar, provided attentive and knowledgeable service. We always aim to make our customers feel heard and supported, so it's wonderful to know we met your expectations. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything in the future!

October 22, 2024

Absolute worst! !! They lie Prices look good on the internet then the fees on the back end dont make it worth it. Kunta is some kind of manager he lies Cynthia was my More

by edmanson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kunta Mambouray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CYNTHIA and the Finance guy was insulting and arogant
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Oct 22, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

We sincerely apologize for the experience you had during your recent purchase. We take all feedback seriously and are committed to resolving any issues that arise. It is never our intention to mislead our customers, and we regret that you felt otherwise. We would like the opportunity to discuss the details of your concerns regarding pricing, the vehicle options, and the registration issue, as well as any misunderstandings that may have occurred with our team members. Please feel free to reach out to us directly so we can work toward a satisfactory resolution for you. Your feedback is valuable to us, and we appreciate the opportunity to improve.

Nov 04, 2024 -

edmanson responded

Ourisman corporate followed up with an email. I replied privately with my phone number . I never heard from them.. My reply was 2 weeks ago. Look EW CAR OF ANY KIND AND IN YOUR SEARCH OURISMAN IS THE LOWEST PRICE << JUST KEEP ON GOING WITH YOUR SEARCH> GO TO ANOTHER DEALER. IT WILL BE LESS STRESSFUL AND YOU WILL BE BETTER OFF IN THE LONG RUN. OURISMAN is the WORST>!!!!!

Nov 06, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

The update that is we paid extra the additional years added to your registration, The registration was mailed out to you unfortunately I see that you are still not satisfied We wish you nothing but the best in the future, Thank you

Nov 06, 2024 -

edmanson responded

I will say, Ourisman did give me a three-year Tag after my multiple posts they were still difficult to deal with, but they did follow up and give me the additional time on my tag.

October 19, 2024

Excellent service and respectful of my time. Pays attention to details. I would recommend this service to anyone. More

by Ree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antwan
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Oct 22, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for the great review Ree!

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