Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ourisman Chrysler Dodge Jeep Ram of Baltimore - Service Center

Baltimore, MD

4.4
74 Reviews
Call Service Center (240) 213-7552

74 Reviews of Ourisman Chrysler Dodge Jeep Ram of Baltimore - Service Center

Sort by
September 10, 2023

Needed my first oil change. They took me in right away and had it back the same day. Great people to work with. Devon was awesome! More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon in service
Report | Print
Sep 10, 2023 -

Mark responded

Awsome customer service.

Sep 11, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Mark, thank you for taking the time to share your feedback with us! We're thrilled to hear about your quick oil change service with us at Ourisman CDJR of Baltimore. Glad Devon made your experience the best it could be--we're grateful to have them on our team! If your Dodge needs anything, we're here anytime. Have a great rest of your day, and drive safe! We look forward to welcoming you back.

September 05, 2023

Your work on cars is very good, I am pleased with my recent car repairs to my car. Thank you. More

by martee61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repair services
Report | Print
Sep 06, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

We are glad to hear about the great service provided to you and your vehicle! Thank you for your time and review, welcome to the Ourisman Family.

September 01, 2023

Always a pleasure to bring my vehicle in and never a disappointment. keep up the good work. More

by aleathaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda
Report | Print
Sep 04, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for your time and review. Glad to hear your visit was a great one! See you again soon.

August 23, 2023

It took over two months to get the AC fixed in my Jeep Cherokee. When my jeep was finally done, I picked it up and noticed grease marks all over my white interior and my antenna cover was missing. My Jeep More

by Mk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department and management of service department
Report | Print
Aug 23, 2023 -

Mk responded

I do not recommend Jeep service at Ourisman CDJR Baltimore. It took over two months to get my AC fixed on my Jeep. I will not be returning to this dealership.

Aug 24, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Mk, I want to first apologize for your over all experience with our dealership. Thank you for telling us about you experience, this way we can improve. This is not how we want our customers experience to be, as we look to improve wait time for repairs and ensure customer cars are cleaned upon delivery from service. Again thank you for bringing this to our attention as we want to rectify the future experiences with you. Please reach out directly if you have any further questions or concerns, we look forward to speaking with you soon.

August 11, 2023

Other than my vehicle being worked on late, I have no complaints with my service. The crew greeted me very nicely and they have a great sense of humor. I enjoy my visits to this location and look forward More

by gparrish512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerard King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashlyn Peters, Matt Lepke, Umar Naeem, Skylin Fosah
Report | Print
Aug 21, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for your time! Glad the team hear at Ourisman CDJR Baltimore provided an enjoyable experience. We look forward to seeing you again soon!

August 09, 2023

Absolutely perfect from start to finish! Very happy with every aspect of the process. Thank you! More

by JMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerard King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashlyn Peters, Matt Lepke, Umar Naeem, Skylin Fosah
Report | Print
Aug 21, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for your time and great Review!

August 06, 2023

Took my Kia in for collision work and although it ended up being totaled everyone made the experience a little less painful. More

by bromeyertimothy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyenne,Maggie
Report | Print
Aug 17, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your 5-star review! We're glad to hear Cheyenne, Maggie, and the rest of our professional team members made your service visit as pleasant as possible. We'll pass your kind words on and tell them to keep up the fantastic work. If you have any suggestions for how we can improve our communication and timeliness, let us know! We're grateful for any feedback. Thanks for choosing Ourisman, and have a great rest of your day! :)

August 04, 2023

Easy to get appt for time I needed through website. Service completed without any problems. More

by btwilliams1990
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to leave us a review! We're pleased to hear about your positive visit with our Service Department. Glad they were able to complete the repairs in a professional and timely manner. Thanks, too, for your feedback on how easy it was to schedule an appointment on our website. If you or your Dodge needs anything, please don't hesitate to reach out! We're here anytime. Have a great rest of your day, and hope to see you soon!

July 29, 2023

Good costumer service I like there help and the department was professional and friendly ab More

by zeyad5551
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerard King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashlyn Peters, Matt Lepke, Umar Naeem, Skylin Fosah
Report | Print
Aug 02, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your feedback with us! We take genuine pride in the excellent customer service we provide, and we're grateful you experienced that working with our professional team members. We look forward to your next visit with Ourisman. Have safe travels, and take care!

July 28, 2023

People were very pleasant and comfortable waiting room. Nice people to work with and I will come back for my next scheduled maintenance visit. More

by Scratch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Lepke
Report | Print
Aug 02, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for the 5-star review! We're glad to hear your visit with our Service Department went well, from checking in with our courteous team members to driving off the lot with confidence. Thanks, too, for your feedback on our waiting room. If you or your Ram needs anything, we're here and happy to help. Have a great rest of your day, and see you soon for your next scheduled maintenance visit! :)

1
...
4
5
6
...
8