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Ourisman Chrysler Dodge Jeep Ram of Baltimore - Service Center
Baltimore, MD
75 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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75 Reviews of Ourisman Chrysler Dodge Jeep Ram of Baltimore - Service Center
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March 13, 2025
theft and fraud, they add problems to your car so can return and spend more money. Complaint Regarding Unsatisfactory Service and Alleged Fraud at Ourisman Dealership I visited the Ourisman dealership return and spend more money. Complaint Regarding Unsatisfactory Service and Alleged Fraud at Ourisman Dealership I visited the Ourisman dealership to repair my Jeep, specifically to address dashboard issues. They charged $240 for diagnostics, which is a recurring charge despite different problems. My car has been experiencing issues due to battery problems, requiring frequent jump starts. The dealership informed me that my car has two batteries and diagnosed that one battery costs $575 while they could not find information on the other battery. I informed the manager, who instructed Eric to proceed to the cashier where the price of the second battery was indicated as $375. I agreed that they could diagnose my car before continuing with any service to identify which battery needed changing. Despite instructing them to focus on the oil change and seat belt recall, they charged me $240 for diagnostics. They initially claimed my car had two batteries and diagnosed one as faulty. However, upon inspection, I found only one battery, leading to confusion. The manager said the charge was for checking components, but my dashboard issue was not addressed or noted in the paperwork. I would like to know why the dashboard issue was not included in the diagnostic, considering there is an electrical problem with it. I was told I would need to pay another $240 for that diagnostic, which is unacceptable. The reason I drove away was that the manager told me the $240 was used to check other things in my car, but my dashboard issue was still not listed. I was refunded $209 today, but the money has yet to arrive in my account. The diagnostic fee was $240, but I have not received the refund. Why hasn't my warranty been applied, and why am I being charged extra? Although I bought the new car from your dealership, it has not been treated as such. I have spent over $1000 on maintenance without the warranty. More
by osesenosin@gmail.com
Employees Worked With
Other Employees :
Eric Vondaracek (Fraud and theft)
January 17, 2025
I recently viste the service Department, and my experience was excellent. The team was professional and efficient from start to finish. They took the time to understand my concerns and kept me upda experience was excellent. The team was professional and efficient from start to finish. They took the time to understand my concerns and kept me updated throughout the process. The wait room was comfortable and clean which make experince nicer. I highly recommend the service Department at ourisman baltimore for anyone looking for reliable professional care for thier vehicle. More
by devilnme77
November 10, 2024
I just love coming here. I am able to choose my service rep and I always choose Devon. Devon knows me pretty well and it’s nice to have the same person provide my services ea I am able to choose my service rep and I always choose Devon. Devon knows me pretty well and it’s nice to have the same person provide my services each time. More
by cherylrcarlies
Employees Worked With
Devon
October 28, 2024
I was very pleased with the work done to my keep. Called me and kept me informed throughout the day as they were working to fix problem Called me and kept me informed throughout the day as they were working to fix problem More
by Crmckenna
October 24, 2024
Jai was great at not upselling the crap out of me and letting me get in and get only what I needed done! He also set me up with someone to get my car appraised (which I asked for). letting me get in and get only what I needed done! He also set me up with someone to get my car appraised (which I asked for). More
by Story Sells Real Estate
Employees Worked With
Jai Anderson
October 21, 2024
Following up my other 2 reviews of the extremely unprofessional service department, after the last service appointment in April where one of the service techs took a break in my mother’s car and lef unprofessional service department, after the last service appointment in April where one of the service techs took a break in my mother’s car and left it on and unlocked so the battery went dead, we have additional developments. My mother took her car to Valvoline for and oil change last Wednesday and discovered the following: the Ourisman service dept never put the cover plates back on under the car, and didn’t reinstall her oil filter correctly resulting in the car slowly dripping oil for the last 7 months. In these past 7 months, she has gotten many car washes including undercarriage washes, which makes me wonder what kind of damage has been done to the car since the cover plates have been missing? Also, how did the Ourisman service dept not notice that the suddenly had additional cover plates from a Jeep Grand Cherokee laying around? Since her conversation with Jim in service last Thursday, where she emailed him the video at Valvoline showing the missing plates and oil dripping, she hasn’t received a response from anyone at the dealership to address their blatant negligence. It’s interesting that their motto is “Ourisman Cares” as they have yet to demonstrate that they care at all. More
by Pretty Angry Morgan
September 09, 2024
The service advisor was very professional. Service was quick. I bought my Jeep Gladiator here and had a great experience. I have my vehicle serviced here and have had great experiences as w Service was quick. I bought my Jeep Gladiator here and had a great experience. I have my vehicle serviced here and have had great experiences as well. All 10’s. More
by H
Employees Worked With
Moe Qureshey
