Ourisman Chrysler Dodge Jeep Ram of Baltimore

They did a great job servicing my car. Everyone was pleasant and professional. Thank you Everyone was pleasant and professional. Thank you More

Bought two vehicles from this dealership and both times my sales person was Kathy Mckinney. She was a very much a pleasure to work with. She got the deal that I want it. I will highly recommend this dealer my sales person was Kathy Mckinney. She was a very much a pleasure to work with. She got the deal that I want it. I will highly recommend this dealership and Kathy. More

I have been completely satisfied with the service I receive every single visit and look forward to many more! receive every single visit and look forward to many more! More

Mike was helpful and made sure my car was fixed quick. The noise I was hearing it’s gone and my car is running smoothly. The noise I was hearing it’s gone and my car is running smoothly. More

Thanks to Kathy and the staff at Ourisman for making my purchase of my 2023 Jeep Grand Cherokee a great experience. This is my 4th car I have purchased there and I will keep going back and you should too. purchase of my 2023 Jeep Grand Cherokee a great experience. This is my 4th car I have purchased there and I will keep going back and you should too. More

Ms Brenda and the rest of the Service staff always give you A1 service for your car you A1 service for your car More

This is my fourth time purchasing a vehicle through Jeep, Ourisman, Dodge affiliates and I was blessed to have Mrs Mckinney as my salesperson for two of those times. She really cares about you as a person a Ourisman, Dodge affiliates and I was blessed to have Mrs Mckinney as my salesperson for two of those times. She really cares about you as a person and works with your budget. She let me know everything upfront and her professionalism is unmatched. She was like family and if I ever need another vehicle I will be coming to see her again. More

There are pros and cons to this service area. This past weekend I had a tire blow out and not many places were open. I’ve been using Ourisman for all service for my vehicle for the past 2 years. This past weekend I had a tire blow out and not many places were open. I’ve been using Ourisman for all service for my vehicle for the past 2 years. They were able to fit me in quickly which was great. They were also super polite on the phone when I called. When I arrived they seemed not to have record of my appointment and didn’t know if they would have a replacement tire. So no real communication between the call center and service station. Luckily they did have a tire and we’re able to help. On my way there my check engine light came on. I shared this with the rep who checked me in. He said that the technicians would look at this when they did their inspection. While I was waiting a gentleman walked in who just had his oil changed and the techs didn’t reset the sensor. They explained the pricing to me. Because it’s a dealership I know it’s more expensive than most other places. Still it’s just so overpriced. When I tell people how much it cost they say “oh that’s for two tires, right?” Nope. Just the one. After I pay and go to leave I notice that the cap isn’t on the tire valve. I mention it to the sales rep who goes into the shop and pulls a random cap. Now they don’t match. Small thing but shows a lack of attention on the technicians. I asked about the check engine light when they didn’t say anything about it. The rep said they can’t check that and I would have to bring my car back and leave it all day. To my understanding that would take a short period of time to check why the light is on. I ended up going to a local shop who were able to scan the system and find out that the light was on because of the spare having been on the car. All it needed was to be reset. All this to say that understand them being short staffed on a weekend, and I know that dealerships overcharge for service. I used to go to a dealership for service exclusively where I used to live and it was never this bad. If I came in the with a check engine light on, they would have checked it so I wasn’t driving around with a potential issue. It wasn’t even that I would have had to come back. It was that I was there and they would not check the system. It was just very frustrating and not worth how overpriced the service is. More

Awesome dealership. Very attentive to your vehicle needs. Very professional when servicing your vehicle. My dealership of choice! Very attentive to your vehicle needs. Very professional when servicing your vehicle. My dealership of choice! More

The customer service was great. The work was done correctly. I love that the place was nice and clean. The work was done correctly. I love that the place was nice and clean. More