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Ourisman Chrysler Dodge Jeep Ram of Baltimore

Baltimore, MD

4.7
277 Reviews
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124 North Point Blvd

Baltimore, MD

21224

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Showing 277 reviews

January 17, 2024

A pleasant experience all in all. I've bought from Kathy before (2008). My family and I have had a very good experience at this dealership for many years. More

by jkuser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerard King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ermias Kassaye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlyn Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howie Amaha
Jan 17, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for your loyalty and for choosing our dealership once again. We're delighted to hear that you had a pleasant experience and that Kathy could assist you. Your continued trust in us and positive feedback are greatly appreciated. If there's anything else we can do for you or if you have any further feedback, please feel free to let us know. We look forward to serving you and your family for many more years to come.

January 11, 2024

Ms Kathy is the best I would recommend her to my family: friend anyone who need a car Thanks Ms Kathy m More

by Jennifercoke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Hello Jennifercoke, Thank you for your wonderful recommendation! We're delighted to hear that Ms. Kathy made your car-buying experience special. Recommendations like yours mean a lot to us, and we appreciate your trust in Ms. Kathy. If any of your friends, family, or acquaintances are in need of a car, we would be more than happy to assist them as well. Please don't hesitate to reach out if there's anything else we can do for you. Safe and happy driving!

January 11, 2024

I would recommend this dealership because they are caring and always professional .I give them a 10 for their customer service and ethics always putting their customers first More

by bernice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 12, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Hello Bernice, Thank you so much for your kind words and the fantastic recommendation! We're thrilled to hear that you found our dealership caring, professional, and dedicated to excellent customer service. Your rating of 10 for our customer service and ethics means a lot to us. Putting our customers first is our priority, and we're delighted that it reflects in your experience. If there's anything more we can do for you or if you have any further feedback, please feel free to let us know. We appreciate your recommendation and look forward to assisting you in the future.

January 10, 2024

This is the 3rd vehicle that we've purchased from Ourisman CDJR of Baltimore. Great company and great people. Kathy Mackinny was my sales associate, she's the best! Would definitely buy there again! More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ermias Kassaye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Hi Mark, Thank you so much for your continued trust in Ourisman CDJR of Baltimore! We're thrilled to hear that you've had a positive experience with us and that Kathy McKinney provided excellent service as your sales associate. We truly appreciate your loyalty and look forward to assisting you with any future vehicle needs. If you have any further feedback or if there's anything specific you'd like to share about your experience, feel free to let us know. Safe travels in your new vehicle!

December 28, 2023

Took Jeep Grand Cherokee in for oil change. Nothing wrong with Jeep at all. Since that visit, glove box hasnt worked correctly, even after 4 attempts by service techs to fix it. Now, I am told More

by jdwood_401k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for bringing your concerns to our attention. We understand your frustration with the ongoing glove box issue, and we appreciate your patience. We want to assure you that we are taking steps to address the problem. Parts have been ordered to fix the glove box, and our team is working diligently to resolve the issue. However, we would like to clarify that there is no conclusive proof that the glove box was broken before it arrived at our dealership. We understand that this may be inconvenient for you, and we apologize for any confusion. In an effort to demonstrate good faith and our commitment to customer satisfaction, we are proceeding with the repairs. We value your business and want to ensure that your experience with us is positive. If you have any further questions or concerns, please don't hesitate to contact us. We appreciate your understanding and look forward to restoring your confidence in our service.

December 27, 2023

Car damaged while there for repairs and the guy was very disrespectful and raised his voice More

by renamanning4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Body shop
Dec 27, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

We appreciate you taking the time to share your feedback, and we sincerely apologize for any inconvenience you experienced during your recent visit. It's disheartening to hear about the Damage on your vehicle. Regarding the small scratches on the back of your car, we understand the frustration, and we're sorry for any confusion. We want to clarify that the damage was not done upon reviewing your visit. As for the incident involving our team member, we want to express our apologies if there was any perceived disrespect or raised voices. We strive to maintain a high level of professionalism in all interactions, and we are addressing this matter internally to ensure it doesn't happen again. Your satisfaction is our top priority, and we hope to have the opportunity to make things right. Please contact us directly so that we can discuss the details and arrange for the complimentary service. Thank you for bringing this to our attention, and we appreciate your understanding.

December 24, 2023

This is the second time I have purchased a vehicle here and I cannot recommend them enough! My sales agent was Kathy McKinney and she was such a pleasure to work with. She helped me find a car I loved and More

by mmsmith1216
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howie
Dec 26, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your positive experience with Ourisman Chrysler Jeep Dodge of Baltimore, and specifically with your sales agent, Kathy McKinney! We are thrilled to hear that this was your second satisfying vehicle purchase with us. It's fantastic to learn that Kathy McKinney played a pivotal role in making your car-buying experience enjoyable and stress-free. Her dedication to helping you find a car you love and ensuring it fits within your budget is truly commendable. Creating an atmosphere that feels like hanging out with a friend is a wonderful testament to the personalized and friendly service we aim to provide. We appreciate your recommendation, and we look forward to welcoming you back for any future automotive needs. If there's anything else you'd like to share or if there's any way we can further assist you, please feel free to reach out. Safe travels in your new car, and thank you for choosing Ourisman Chrysler Jeep Dodge of Baltimore!

December 16, 2023

The service was great and they pulled my vehicle to get service about 6 minutes after my appointment time. More

by spoonboy304@gmai,com
Workmanship
Recommend Dealer
Yes
Employees Worked With
Devaun
Dec 21, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to share your feedback with us! We're glad to hear you experienced efficient and professional service during your recent visit to Ourisman CDJR of Baltimore. We'll be sure to pass your kind words on to our team. If your Dodge needs anything, from routine auto maintenance to extensive repairs, please give us a call--we're here anytime. Have safe travels and enjoy the upcoming holidays!

December 16, 2023

I was very happy and felt comfortable at this dealership. My sales rep was Kathy McKinney, she did everything in her power to get me the van I wanted.and the payment I wanted. Kathy was a pleasure to work wi More

by ocdreaming2005
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

ocdreaming2005 responded

If you are looking for a new or used car see Kathy McKinney,she is the best @ourisman 124 North Point Blvd you will not be sorry.

December 13, 2023

Had an appointment for oil change and tire rotation. Arrive on time and after a little wait vehicle was taken in shop . Work was completed in reasonable time and to my expectations. Service writer was More

by Roy Orbison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Dec 21, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you, Roy, for taking the time to share your detailed feedback with us! We're glad to hear our team completed the service for your Jeep in a timely manner and to your expectations. We take genuine pride in the excellent customer service we provide, and we'll be sure to keep up the great work moving forward. If you or your vehicle needs anything, from routine auto maintenance to extensive repairs, we're here anytime. Thanks for your support and have safe travels! We look forward to welcoming you back and providing a 5-star experience.

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