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Ourisman Chrysler Dodge Jeep Ram of Baltimore

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.7
276 Reviews
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124 North Point Blvd

Baltimore, MD

21224

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Showing 276 reviews

March 21, 2024

Kathy was amazing and made the whole process a breeze and enjoyable. Howie also played a big part of making this process enjoyable as well. You can tell when people are good people and they are GOOD PEOPLE! More

by Karynrobinson87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howie
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Mar 21, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your kind words about Kathy and Howie! We are thrilled to hear that they made your car buying experience enjoyable and seamless. At Ourisman CDJR Baltimore, we are committed to having a team of good people who prioritize customer satisfaction and make the process as smooth as possible. We appreciate your feedback and look forward to serving you again in the future!

March 17, 2024

The attendant Jai, help me through my process of getting my truck fixed. I had the opportunity to get my total reduced. Great work More

by Bigishy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jai
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Mar 18, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

We're delighted to hear about your positive experience with Jai! Our team takes pride in providing excellent service and ensuring our customers have a smooth process, including opportunities for cost savings. Thank you for choosing us for your truck repairs, and we look forward to serving you again in the future!

March 16, 2024

Kathy McKinney and Umar Naeem at Ourisman were amazing! Great service and so pleasant to work with! Very excited about my new Jeep! I cannot recommend them enough!!! More

by Awills1986
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your kind words! Kathy McKinney and Umar Naeem are truly dedicated to providing excellent service and ensuring a pleasant experience for our customers. We're thrilled that you're excited about your new Jeep and appreciate your recommendation. Enjoy your new ride, and if you need anything else, don't hesitate to reach out!

March 13, 2024

Wonderful Service I Highly Recommend Any One Seeking Car Service To Choose This Dealership For And Amazing Services For Your Vehicle More

by jonesm0525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
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Mar 14, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your kind words and recommendation! We're delighted to hear that you had a wonderful experience with our dealership and that you highly recommend us for car service. Providing amazing service for our customers and their vehicles is our top priority, and we're thrilled to know that we met your expectations. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We're here to help!

March 10, 2024

Visit was not so pleasant after receiving my van back had to return because the check engine light was on and on my way after work my washer fluid was empty have me wondering if they even change my oil and i More

by rayraytt43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerard King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

We're truly sorry to hear about your less-than-pleasant experience, and we apologize for any inconvenience caused. This does not align with the level of service we aim to provide. We take your feedback seriously, and we appreciate you bringing these concerns to our attention. Our team is committed to ensuring the satisfaction and peace of mind of our customers, and we would like to investigate and address these issues promptly. Please contact our service department at 410-288-3100. So that we can discuss and rectify the situation. Your feedback is valuable, and we want to make sure we address any issues to your satisfaction. Again, we apologize for any inconvenience, and we appreciate your understanding as we work to resolve these concerns. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.

March 10, 2024

Kathy was amazing, understanding, knowledgeable and best of all, not pushy. She went above and beyond and worked overtime to get this deal done. I would work with her every single time. An amazing overall e More

by DJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Umar Naren’s
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Mar 11, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your fantastic review, DJ! We're thrilled to hear that Kathy and Umar provided you with an amazing overall experience. It's wonderful to know that Kathy was understanding, knowledgeable, and not pushy, making the process comfortable for you. We truly appreciate your acknowledgment of the extra effort and time both Kathy and Umar invested in ensuring you left the deal happy. Customer satisfaction is our top priority at Ourisman CDJR Baltimore, and we're delighted to have had the opportunity to assist you. If you ever need further assistance or have any feedback to share, please don't hesitate to reach out. We look forward to the possibility of working with you again in the future. Thank you for choosing Ourisman CDJR Baltimore!

March 07, 2024

Kathy helped me trade my 2014 Grand Cherokee in for a new car and made the experience feel so comfortable! She was honest and funny and listened to my concerns, fears and what I wanted. She worked with my cr More

by Chloe A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
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Mar 08, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your positive experience with Kathy! We are thrilled to hear that she made your car trading experience comfortable and enjoyable. Kathy takes great pride in providing honest and attentive service, and it's wonderful to know that she listened to your concerns, fears, and preferences. We appreciate your acknowledgment of Kathy's sense of humor and her ability to work with your busy schedule. It's fantastic to hear that she could help you find a great used vehicle to trade for. Your feedback is invaluable to us, and we'll be sure to pass on your kind words to Kathy. If you ever have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you in the future.

March 06, 2024

I had the best experience buying my new car, Kathy McKinney was great, she was very helpful and answered all my questions. I am a very happy customer. More

by 4Harts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that your car-buying journey was the best, and we appreciate you taking the time to highlight Kathy McKinney's excellent assistance. Kathy is dedicated to providing top-notch service, and we're delighted that she was able to help and answer all your questions. We're even more thrilled to have you as a very happy customer! If you ever have more questions or need further assistance, please feel free to reach out. Congratulations on your new car, and thank you for choosing us. We look forward to serving you in the future. Safe travels and happy driving!

March 03, 2024

Kathy McKinney was a great help. She was there every step. Pablo Rodríguez is a good owner that will work with you . Maria does Excellent work In the Finance department.. I had a gre More

by Champ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for your fantastic review of Ourisman CDJR Baltimore! We are delighted to hear about your positive experience with our team members. Kathy McKinney's dedication and support at every step, Pablo Rodríguez's collaborative ownership style, and Maria's excellent work in the Finance department truly make for a stellar team. At Ourisman CDJR Baltimore, our goal is to provide exceptional service and make the car-buying experience as smooth as possible. We greatly appreciate your kind words and are thrilled that our team met your expectations. If there's anything more we can do for you or if you have any further feedback, please feel free to get in touch. We are grateful for your business and look forward to serving you again in the future. Thank you for choosing Ourisman CDJR Baltimore!

February 24, 2024

Buying experience with Kathy McKinney and Ashley Peters was sensational. Total Grade A Professionalism and Customer Oriented Attitudes. Thank Them for getting me in as a new member of the Jeep Family More

by Lou
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlyn Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your wonderful buying experience with Kathy McKinney and Ashley Peters! We are thrilled to hear that your experience was sensational and that their Grade A professionalism and customer-oriented attitudes left a lasting impression. Welcome to the Jeep Family! We truly appreciate your trust in us, and we're delighted to have you as a new member. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We will be sure to pass on your appreciation to Kathy and Ashley. Safe travels and happy driving!

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