Ourisman Chrysler Dodge Jeep Ram of Baltimore

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Congratulations on your new 2024 Jeep Wrangler Hybrid, and thank you for sharing your fantastic experience at Ourisman CDJR of Baltimore! We're thrilled to hear that Kathy McKinney, Umar Naeen, Maria, Ashlyn, Michael Resnick, and Ermias provided outstanding service and made your purchase a positive and memorable experience. It's wonderful to know that you fulfilled your dream of owning a Jeep Wrangler, and we're delighted to have been a part of that journey. If you ever need anything else or have further feedback, please don't hesitate to reach out. Happy trails in your new Wrangler!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for sharing your feedback with us. We're glad to hear that your experience with our service manager was positive and that he listened to your concerns. Customer satisfaction is our top priority, and we are committed to addressing any issues promptly. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your business and look forward to serving you again in the future.

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Kathy and Howie were able to work with you to reach the price you wanted and that you enjoyed negotiating with Howie. Providing excellent service is always our goal, and we're delighted that we could meet your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for sharing your positive experience with Kathy McKinney and Umar Nadeem at Ourisman CDJR Baltimore! We're delighted to hear that they provided you with excellent service and made the buying process seamless for you. Your recommendation means a lot to us, and we appreciate you taking the time to acknowledge their efforts. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your kind words about Kathy and Howie! We are thrilled to hear that they made your car buying experience enjoyable and seamless. At Ourisman CDJR Baltimore, we are committed to having a team of good people who prioritize customer satisfaction and make the process as smooth as possible. We appreciate your feedback and look forward to serving you again in the future!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

We're delighted to hear about your positive experience with Jai! Our team takes pride in providing excellent service and ensuring our customers have a smooth process, including opportunities for cost savings. Thank you for choosing us for your truck repairs, and we look forward to serving you again in the future!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your kind words! Kathy McKinney and Umar Naeem are truly dedicated to providing excellent service and ensuring a pleasant experience for our customers. We're thrilled that you're excited about your new Jeep and appreciate your recommendation. Enjoy your new ride, and if you need anything else, don't hesitate to reach out!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your kind words and recommendation! We're delighted to hear that you had a wonderful experience with our dealership and that you highly recommend us for car service. Providing amazing service for our customers and their vehicles is our top priority, and we're thrilled to know that we met your expectations. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We're here to help!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your fantastic review, DJ! We're thrilled to hear that Kathy and Umar provided you with an amazing overall experience. It's wonderful to know that Kathy was understanding, knowledgeable, and not pushy, making the process comfortable for you. We truly appreciate your acknowledgment of the extra effort and time both Kathy and Umar invested in ensuring you left the deal happy. Customer satisfaction is our top priority at Ourisman CDJR Baltimore, and we're delighted to have had the opportunity to assist you. If you ever need further assistance or have any feedback to share, please don't hesitate to reach out. We look forward to the possibility of working with you again in the future. Thank you for choosing Ourisman CDJR Baltimore!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

We're truly sorry to hear about your less-than-pleasant experience, and we apologize for any inconvenience caused. This does not align with the level of service we aim to provide. We take your feedback seriously, and we appreciate you bringing these concerns to our attention. Our team is committed to ensuring the satisfaction and peace of mind of our customers, and we would like to investigate and address these issues promptly. Please contact our service department at 410-288-3100. So that we can discuss and rectify the situation. Your feedback is valuable, and we want to make sure we address any issues to your satisfaction. Again, we apologize for any inconvenience, and we appreciate your understanding as we work to resolve these concerns. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.