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Ourisman Chrysler Dodge Jeep Ram of Baltimore
Baltimore, MD
276 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 276 reviews
April 06, 2024
I had great first time buyer experience and all the employees were very kind and listened to my needs. employees were very kind and listened to my needs. More
by Alexis
Employees Worked With
April 05, 2024
Work was sufficient and completed properly while I waited. I went there to have tire repaired, the tire had to be replaced. Without an appointment my replacement for recall was handled, oil change, waited. I went there to have tire repaired, the tire had to be replaced. Without an appointment my replacement for recall was handled, oil change, HVAC serviced and cabin filter was all completed within a couple of hours. Outstanding job and I am completely satisfied. Thank you very much! More
by ANGELADAVIS825
Employees Worked With
Jimmy
April 04, 2024
Worst customer service in the service department I've ever experienced. We bought a brand new car last year, spent over $100,000, bought the Ourisman service package, everything. Car starts having an iss ever experienced. We bought a brand new car last year, spent over $100,000, bought the Ourisman service package, everything. Car starts having an issue with the tire pressure, we called and made a service appointment, and brought the car in. Only to be told there isn’t anything wrong with the car. We picked the car up, noticed the same issue with the tire pressure is happening, and now the Service 4WD light is on, called the service department again and made an appointment. We dropped the car off that night, left the keys in the drop box and called in the morning to confirm they received it. We were told Dan would call us back within a few hours, and never received a call. I called 4 times, and was transferred to different people over and over and was told, "I have to check with Dan, I don't know, I'll have him call you back." I eventually started calling the sales department, and after 3 phone calls to sales, received a call back from Dan. I was then told that they didn't find anything, but cleared the light so I wouldn't have any issues. We were furious, and immediately got in the car and drove the 20 minutes to the dealership. After going into the service department and demanding that they correctly fix what was wrong in the car, and not just clear a light to make us go away, we were told it would take an additional 2 days to fix it as they had to order parts, and it would be covered under warranty. Two days later, I received a call that the car was ready, so we drove over to pick it up. We went to the cashier to get the keys, and were handed a bill of $900. We told the cashier that it was supposed to be under warranty, and she said she'd have to talk to Dan. She disappeared, and we were ignored for almost 30 minutes, until she finally came back and handed us a $0 bill. After we received our keys, we asked to speak to Dan to verify that the work was completed and ask him to explain to us what was wrong with the car. He proceeded to give a roundabout answer, that didn't really tell us or explain anything, so annoyed, we just decided to leave. Note: this experience happened a few months ago, I originally wasn't going to post anything until we dropped the car off yesterday for the recall repairs and had another terrible experience. More
by mayagsd
April 04, 2024
Great experience. Worked with me to get the car and price I needed. Made the process easy. Umar Naeem and Kathy were w9nderful to work with. Worked with me to get the car and price I needed. Made the process easy. Umar Naeem and Kathy were w9nderful to work with. More
by KBURKEJRCB
April 01, 2024
Had a great experience with Kathy. She reached out to us as we were existing customers and decided to upgrade our truck. Although we were two hours from the dealership she worked throu She reached out to us as we were existing customers and decided to upgrade our truck. Although we were two hours from the dealership she worked through phone, text and email to get the deal and financing worked out. Ashlyn was very helpful assuring this was an easy experience for my wife and I. Will definitely make the long trip back for our next car. Great job everyone!! More
by edit511
March 31, 2024
Excellent staff and management . My purchase went through without a hitch. Now waiting on transfer confirmation My purchase went through without a hitch. Now waiting on transfer confirmation More
by esarac2000
March 30, 2024
I just drove home in a brand new 2024 Jeep Wrangler Hybrid from Ourisman Chrysler Dodge Jeep Ram of Baltimore! I received outstanding service during my purchase. Kathy McKinney, my salesperson, and Uma Hybrid from Ourisman Chrysler Dodge Jeep Ram of Baltimore! I received outstanding service during my purchase. Kathy McKinney, my salesperson, and Umar Naeen, the manager, clearly made a positive impact. They were both amazing to work with throughout the whole transaction. Even the financing with Maria was a breeze, once Ashlyn helped me figure out how to unfreeze my credit report. She was a lifesaver! The Director of Service, Michael Resnick was kind and helpful through the whole process. The General Manager Ermias, sure makes buying cars a positive experience for customers at this dealership. The Jeep Wrangler is an iconic vehicle, and I just fulfilled a lifelong dream by getting one. Whether I will be hitting the trails or cruising around town, the Wrangler’s rugged charm and off-road capabilities are sure to bring me joy. I would like to thank to you everyone at Ourisman CDJR of Baltimore for your outstanding commitment to quality, service and professionalism. AND for helping me make my dream of owning a Jeep Wrangler a reality. More
by eire93
Employees Worked With
Other Employees :
Umar Naeem, Maria, Michael Resnick
March 28, 2024
Experience with the service manager was fine in response to my concerns . He listened and promised to address my concerns to my concerns . He listened and promised to address my concerns More
by Mcgill2024
March 26, 2024
She got me to the price I wanted, Howie was fun to negotiate with. Excellent service. negotiate with. Excellent service. More
by dk.03
Employees Worked With
March 23, 2024
Kathy McKinney and Umar Nadeem sat with me and worked out every detail and possibility of finance options and the whole buying process was truly seamless. 10/10 recommend every detail and possibility of finance options and the whole buying process was truly seamless. 10/10 recommend More
by Moman7777777
