Ourisman Chrysler Dodge Jeep Ram of Baltimore | Page 2

The Salesman I dealt with was full of lies. I bought contingent on meeting halfway delivery of the vehicle and the Salesman Hal Pence assured me he could do that. Three times on the day delive I bought contingent on meeting halfway delivery of the vehicle and the Salesman Hal Pence assured me he could do that. Three times on the day delivery would happen (halfway is 4 hours) he would text with an excuse why he couldn’t do it then, while we were on our way, taking time off and missing work. The Dealership informed us that he claimed we cancelled every time. The Dealership did come through for us and dispatched 2 people with the car but they seem to employ liars. If you go there just don’t have him as your salesman. More

Jai was great at not upselling the crap out of me and letting me get in and get only what I needed done! He also set me up with someone to get my car appraised (which I asked for). letting me get in and get only what I needed done! He also set me up with someone to get my car appraised (which I asked for). More

Following up my other 2 reviews of the extremely unprofessional service department, after the last service appointment in April where one of the service techs took a break in my mother’s car and lef unprofessional service department, after the last service appointment in April where one of the service techs took a break in my mother’s car and left it on and unlocked so the battery went dead, we have additional developments. My mother took her car to Valvoline for and oil change last Wednesday and discovered the following: the Ourisman service dept never put the cover plates back on under the car, and didn’t reinstall her oil filter correctly resulting in the car slowly dripping oil for the last 7 months. In these past 7 months, she has gotten many car washes including undercarriage washes, which makes me wonder what kind of damage has been done to the car since the cover plates have been missing? Also, how did the Ourisman service dept not notice that the suddenly had additional cover plates from a Jeep Grand Cherokee laying around? Since her conversation with Jim in service last Thursday, where she emailed him the video at Valvoline showing the missing plates and oil dripping, she hasn’t received a response from anyone at the dealership to address their blatant negligence. It’s interesting that their motto is “Ourisman Cares” as they have yet to demonstrate that they care at all. More

Kathy and umar naeem were very polite and accommodating and amazing in my experience they got the rate I wanted and at the price in a brand new challenger and amazing in my experience they got the rate I wanted and at the price in a brand new challenger More

Kathy was an absolute pleasure to work with and Howie was amazing! I’ll definitely be back for my next car. amazing! I’ll definitely be back for my next car. More

The service advisor was very professional. Service was quick. I bought my Jeep Gladiator here and had a great experience. I have my vehicle serviced here and have had great experiences as w Service was quick. I bought my Jeep Gladiator here and had a great experience. I have my vehicle serviced here and have had great experiences as well. All 10’s. More

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Kathy and Umar were amazing! They made a nerve wracking experience more comfortable and easy! They certainly took their time in explaining things and making it possible to get They made a nerve wracking experience more comfortable and easy! They certainly took their time in explaining things and making it possible to get me in the vehicle I wanted! Thank you! More

Great experience. Kathy Mckinney. and Umar are great to work with. Highly recommend. Thank you Kathy Mckinney. and Umar are great to work with. Highly recommend. Thank you More

Kathy was the greatest she walked us through from beginning to end and made sure all of our needs were met. She made the entire process painless and fun. I also want to thank Sky Fousa he made ma fee beginning to end and made sure all of our needs were met. She made the entire process painless and fun. I also want to thank Sky Fousa he made ma feel like Iwas a memebr of the family. He made sure we got everyhting we wanted and needed. The entire team deserves a great big thank you. from the people that helped us buy the car to the people in the back that got it ready and prepared for us to take it home. Thankls everyone. More