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Ourisman Chrysler Dodge Jeep Ram of Baltimore

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.6
278 Reviews
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124 North Point Blvd

Baltimore, MD

21224

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Showing 278 reviews

April 22, 2023

This place sucks… In the Dec. appointment was set to bring my Jeep because the heater was blowing cold air. Jim, was my customer service rep. Well, this guys is full of lies. H More

by Cousinvinny21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim
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Apr 24, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to share your feedback with us. Customer service is our top priority, and we regret not providing that to you during your service visit. We would value the opportunity to address the details of your appointment, specifically which services were performed and when, so we can resolve your concerns with your Jeep. Please contact our General Manager, Ermias Kassaye, directly at ermias@ourismancars.com with your name and phone number registered in our system. We could not find you in our system with your current DealerRater display name. We look forward to hearing from you and assisting in any way we can. Thank you for helping us improve.

April 22, 2023

Everyone was fantastic especially Kathy McKinney! Would definitely recommend it was a pleasure working with everyone in the dealership. More

by Rachel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much, Rachel, for your review! Glad to hear about your pleasant and professional experience at Ourisman CDJR of Baltimore. We appreciate the staff highlight for Kathy McKinney--we'll be sure to pass your kind words on to them and the rest of our team. Congratulations on the new Ram! If you or your vehicle needs anything, we're here anytime and happy to assist. Have a great rest of your day! Hope to see you again. :)

April 19, 2023

The professional, friendly and courteous team members are second to none. Jim, Devon and Victoria really make me feel like family every time I come in for service. EXCELLENT TEAM!!! More

by smcallister040
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim
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Apr 20, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for taking the time to leave a review. Excellent customer service is our top priority, and we're grateful it shows in our professional and friendly team members. We value the staff highlights and will be sure to tell Jim, Devon, Victoria, and the rest of our incredible team to keep up the great work. Thank you for being a part of the Ourisman Family, and congratulations on your purchase! :) If you ever need anything, we're here and happy to assist. Have a wonderful day, and drive safe!

April 18, 2023

Very pleasant experience with Kathy McKinney. I was just inquiring about a new purchase and without pressure came back (second visit) to inquire about an email. I chose to make the purchase today More

by Raventom1213
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for your review! We value the staff highlight for Kathy McKinney. We'll be sure to pass your kind words on to them and the rest of our team at Ourisman CDJR of Baltimore. Glad to hear you felt comfortable throughout the buying process. Congratulations on the new Ram--we hope you love it! If you need anything, please don't hesitate to reach out. Take care!

April 16, 2023

I’m a new car went in for my second oil change today and the service was the same as the first visit Excellent!!!!! Speed!!!! I Will be back in the future. More

by GM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Apr 17, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much, GM, for taking the time to leave a review! Excellent customer service is our top priority, and we're grateful you experienced that during your visit. We'll tell our team to keep up the great work moving forward. Hope to see you and your Jeep again soon! Take care! :)

April 15, 2023

Service manager treats you like family keeps you informed every step of the process Talks to you with respect and takes time to explain Same service manager going on 8 years 👍 More

by Fgigliotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Apr 17, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for leaving a review! We're pleased to hear about your great experience working with Jim at Ourisman CDJR of Baltimore. We'll be sure to pass your kind words concerning his knowledge and respect on to him. Glad to hear you felt like family during your service visit. If you or your Jeep needs anything, we're here anytime! Have a wonderful day, and drive safe!

March 31, 2023

Service staff is always friendly and helpful. They take care of my vehicle and give thorough explanations on the services provided. More

by ericaspriggs
Recommend Dealer
Yes
Employees Worked With
Devon Duncan
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Apr 03, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Erica, thank you very much for your review! We take genuine pride in the excellent customer service we provide, and we're grateful you consistently experience that during your visits. Glad to hear the thorough explanations on services are appreciated--we'll be sure to tell our team to keep up the great work with their communication. If you need anything, we're here anytime and grateful to assist! Hope to see you again at Ourisman CDJR of Baltimore. Take care!

March 24, 2023

Came in for an oil change and left with a brand new Jeep thank you Ms Kathy and Leon and John … thanks a lot for your More

by trice1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for your review! We're thrilled to hear about your positive experience working with Kathy, Leon, and John at Ourisman CDJR of Baltimore. We'll be sure to pass your kind words on and tell them to keep up the great work. Congratulations on the new Jeep--we hope you love it for years to come! If you need anything, please don't hesitate to reach out. Have a great day, and drive safe!

March 23, 2023

Customer service is excellent Vicky, Jim and Rick are very helpful. The cashier can’t remember her name is friendly. Had my Jeep serviced in a timely manner. More

by krismas1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky, Rick, Jim
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Mar 23, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your review! We appreciate the staff highlights for Vicky, Jim, and Rick at Ourisman CDJR of Baltimore. We'll be sure to pass your kind words on to them and the rest of our team. If you or your Jeep needs anything, we're here and grateful to assist. Have safe travels! Thanks again for your support!

March 22, 2023

A person actually answered the phone and Vernando was a man of his word he made sure that the car would work for us he will be my salesman from now on More

by edsplumbing
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vernando
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Mar 22, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your review! We're glad to hear about your positive experience at Ourisman CDJR of Baltimore. We'll pass your kind words on to our team and tell them to keep up the great work. Congratulations on the new Dodge! If you or your vehicle needs anything, you know where to find us. Thanks for supporting the team, and welcome to the Ourisman family. Take care!

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