Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Ourisman Chrysler Dodge Jeep Ram of Baltimore

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.6
278 Reviews
Contact Dealership

124 North Point Blvd

Baltimore, MD

21224

Directions

By Type

Showing 278 reviews

May 16, 2023

Great customer service, adequate service, fast, reliable service convenient location and quality of work on my vehicle was very good More

by Addaejason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyenne
Report | Print
May 18, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for taking the time to share your feedback! Our top priority at Ourisman is excellent customer service, and we're grateful you experienced that. Glad to hear you were satisfied with the quality of work on your Nissan. If you need anything, you know where to find us! We're here anytime and happy to help. Have a great day, and enjoy the upcoming weekend! :)

May 11, 2023

Kathy was amazing. She walked me through the process very easily and accommodated my needs. Mike the manager was able to get me a great deal on a new jeep gladiator. Th More

by kaifer49
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Guardado
Report | Print
May 12, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your feedback with us! We are thrilled to hear about your positive experience working with Kathy and Mike throughout the buying process. We will be sure to pass your kind words on and thank them for providing excellent customer service. Congratulations on the great deal for your Jeep Gladiator--we hope you love it! If you or your vehicle needs anything, we're here anytime. Have a great rest of your day, and drive safe! :)

May 05, 2023

We walking to the dealership and was approached by Kathy McKinley and she asked us what could she could do for us. She showed us what she had available.. with the assistance of Mike Guardado. Within a coupl More

by Paulhanlim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your thoughtful review! Excellent customer service is our top priority, and we're grateful that showed in Kathy and Mike's friendliness and professionalism. We'll be sure to pass your kind words on to both of them. Congratulations on the Ram--we hope you love it! If you or your vehicle needs anything, we're here anytime. Please don't hesitate to reach out. :) Enjoy the weekend, and drive safe!

May 05, 2023

Kathy was wonderful and knowledgeable. Highly recommend working with her if you are in the market as well. More

by Paulhanlim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you again, Paulhanlim, for taking the time to leave a review. We appreciate the staff highlight for Kathy and will be sure to tell her to keep up the incredible work. We're grateful to have her as a member of our team! If you need anything, we're here and grateful to assist. Enjoy the new Jeep, and take care! We look forward to your next visit.

May 03, 2023

Thank you Rich Steelman and staff for helping me drive away in a new Jeep. The experience exceeded my expectations. Kind and courteous. Would highly recommend Ourisman Jeep. See Rich for your car needs. More

by cindylouwho1963
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Steelman 5 stars, Umar Naeem
Report | Print
May 04, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thanks a bunch for the five stars! We appreciate the staff highlight for Rich and will be sure to pass your kind words on to him. Glad to hear the experience exceeded your expectations--our top priority is customer service, and we're grateful it shows. Congratulations on the new Jeep! We hope you love it for years to come. If you need anything, please don't hesitate to reach out. Have a wonderful day! Drive safe!

May 03, 2023

Everyone was Amazing including my sales rep! ! Maria in finance was. Exceptional! Thank you to all. It was a great experience! Highly recommend! More

by mihailtomazos65
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Umar Naeem
Report | Print
May 04, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for your 5-star review! We're thrilled to hear about your positive experience at Ourisman CDJR of Baltimore, from working with Umar in Sales to Maria in Finance. We'll be sure to pass your kind words on and tell them to keep up the fantastic work. Congratulations on the new Mazda--we hope you love it! If you or your vehicle needs anything, we're here and happy to help. Enjoy the rest of your week, and have safe travels! Take care! :)

May 03, 2023

I've bringing my vehicle to this dealership for service for over three years and I continue to be satisfied with the quality and timeliness of service. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service gentleman
Report | Print
May 04, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Mike, thank you so much for taking the time to leave a review! We appreciate your continued loyalty to Ourisman over the years. Glad to hear the quality and timeliness of the service met your satisfaction. If you or your Chrysler needs anything, we're here anytime and grateful to assist. Enjoy the rest of your week, and take care!

April 29, 2023

The dealership updated the software of my truck so quick. The employees are friendly, but the experience is much more satisfactory if the coffee machine is working.. More

by elipasion80
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Guy
Report | Print
May 01, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for taking the time to leave a review! Excellent customer service is our top priority, and we're grateful that showed in our efficient services and friendly team members. We appreciate the feedback for our coffee machine and will ensure it is working for your next visit. If you have any questions, we're here anytime and grateful to assist. Hope to see you and your Ram in the near future! Take care!

April 26, 2023

Jim has always been a great hostess. He keeps us informed during the whole process More

by Walker truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Report | Print
Apr 28, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for your 5-star review! We're glad to hear about your great experience working with Jim throughout your service visit. We'll be sure to pass your kind words concerning his communication and knowledge on to him. We're grateful to have him on our team! If you or your Dodge needs anything, please don't hesitate to reach out. We're here anytime and happy to help. Have a great rest of your day, and drive safe! :)

April 26, 2023

My experience here has been amazing The employees are sectional and very knowledgeable and seem to be very honest The service department get you in same day or within a day or two The service manager w More

by Walpole16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerard King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashlyn Peters, Matt Lepke, Umar Naeem, Skylin Fosah
Report | Print
Apr 28, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for your thoughtful review! We're thrilled to hear about your great experience with our team at Ourisman CDJR of Baltimore. Glad to hear our Service Manager worked hard to fix the flaw in your warranty--we'll be sure to tell them to keep up the incredible work. If you or your new Dodge needs anything, we're here and happy to assist. Have a wonderful rest of April, and take care!

1
...
13
14
15
...
28