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Ourisman Chrysler Dodge Jeep Ram of Baltimore

Baltimore, MD

4.6
278 Reviews
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124 North Point Blvd

Baltimore, MD

21224

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Showing 278 reviews

July 29, 2023

The service I received at this dealership was absolutely amazing! My salesperson name is Kathy Mckinney and the general manager name is Mike! Go see these 2 for your auto buying needs More

by Thomasw52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Guardado
Aug 02, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thomas, thank you so much for your 5-star review! We value the staff highlights for Kathy and Mike and are pleased to hear they made your car buying experience a great one. We're grateful to have them on our team and will be sure to pass your kind words on. Congratulations on the new Ram--we hope you love it for years to come! If you need anything, please don't hesitate to give us a call or visit our website for more information. We're here anytime. Thanks for supporting Ourisman, and have a wonderful day!

July 29, 2023

I came from Connecticut to purchase a vehicle, I was introduced to Mrs. Kathy McKinney. She was the best employee there. She was knowledgeable and very patient to our questions and concerns. She helped More

by Nasib H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Thomas
Aug 02, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much, Nasib, for taking the time to leave a review! We're glad to hear about your positive experience working with Kathy at Ourisman CDJR of Baltimore. We'll pass your kind words concerning her knowledge and patience on to her. We're grateful to have her on our team! If you or your Dodge needs anything, please don't hesitate to reach out--we're here and happy to help. Enjoy the rest of your day, and have safe travels! Thanks for being a member of the Ourisman family.

July 29, 2023

My salesperson was absolutely great! Her name is Kathy Mckinney! Go see her for all your auto buying needs along with the general sales manager! His name is Mike Guardado More

by Thomasw52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Guardado
Aug 02, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thomas, thank you so much for your 5-star review! We value the staff highlight for Kathy and are pleased to hear about your great car buying experience with her. We're grateful to have her on our team and will be sure to pass your kind words on. Congratulations on the new Ram--we hope you love it for years to come! If you need anything, please don't hesitate to give us a call or visit our website. We're here anytime. Thanks for your support, and have a wonderful day!

July 29, 2023

Good costumer service I like there help and the department was professional and friendly ab More

by zeyad5551
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerard King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashlyn Peters, Matt Lepke, Umar Naeem, Skylin Fosah
Aug 02, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your feedback with us! We take genuine pride in the excellent customer service we provide, and we're grateful you experienced that working with our professional team members. We look forward to your next visit with Ourisman. Have safe travels, and take care!

July 28, 2023

People were very pleasant and comfortable waiting room. Nice people to work with and I will come back for my next scheduled maintenance visit. More

by Scratch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Lepke
Aug 02, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for the 5-star review! We're glad to hear your visit with our Service Department went well, from checking in with our courteous team members to driving off the lot with confidence. Thanks, too, for your feedback on our waiting room. If you or your Ram needs anything, we're here and happy to help. Have a great rest of your day, and see you soon for your next scheduled maintenance visit! :)

July 27, 2023

I love this dealership…. .never any pressure! This is my second vehicle I purchased from Kathy McKinney. She’s very patient and exudes excellent customer service. I really app More

by Compass Jeep - Michele1114
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashlyn Peters
Aug 02, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your 5-star review! We're thrilled to hear about your positive experience working with Kathy and Ashlyn at Ourisman CDJR of Baltimore. We'll be sure to pass your kind words concerning their hard work and patience on to them. Glad they made purchasing your Jeep as pleasant as possible. If you or your new vehicle needs anything, we're here anytime! Have a great rest of your day, and congratulations on your purchase! :)

July 27, 2023

Good service received. Thank you Ourisman dealership and family. Hope the ends meet for the service received More

by jeevan_dhakal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Abel Mendoza
Aug 02, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to share your feedback with us. Our top priority is excellent customer service, and we're thrilled you experienced that during your visit! If you have any suggestions for how we can improve your next trade-in experience, please contact our General Manager, Ermias Kassaye, directly at Ermias@OurismanCars.com. Thanks again for being a member of the Ourisman Family, and have a great rest of your day! :)

July 21, 2023

Okay so this is my fave jeep dealership. Not only is their cleanliness on point, also is their customer service. Everytime I go in, im greeted with smiles and their hospitality is above and More

by Jayzie Babie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon (apologies if spelled incorrectly) and Jim
Jul 25, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Jayzie, thank you for taking the time to leave us a thoughtful review. We appreciate your kind words for our clean dealership and courteous team members. Our top priority is excellent customer service, and we're grateful you continue to experience that working with us. We value your business and look forward to your next visit. If your Jeep needs anything, please don't hesitate to reach out! We're here anytime. Have safe travels, and take care! :)

July 20, 2023

They worked endlessly to make this deal happen for me and were super friendly while working on it. Dj kept his promise and the financial officer made sure I understood the terms and got the warranty that I More

by Djsmoothjay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dj, Ashlyn Peters
Jul 24, 2023 -

Djsmoothjay responded

Ashlyn was very instrumental in getting us to the finish line. Overall great service by entire team

July 20, 2023

I love the smiles when I walk through the doors of the service department. It shows that Qurisman treats their employees upright.Keep smiling 🙂 More

by pantank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Umpleby
Jul 25, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for taking the time to leave a review! Excellent customer service is our top priority, and we're grateful you experience that the moment you walk into our dealership. We appreciate your business and will pass your kind words on to our incredible team. If you or your Jeep needs anything, from routine auto maintenance to extensive repairs, we're here anytime! Have a great rest of your day, and drive safe! We look forward to your next visit with Ourisman. :)

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