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Ourisman Chrysler Dodge Jeep Ram of Baltimore

Baltimore, MD

4.6
278 Reviews
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124 North Point Blvd

Baltimore, MD

21224

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Showing 278 reviews

August 29, 2023

Everything went smooth during my sale. They were just as accurate at my arrival as thy were on the phone before I went there More

by joetalone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vernando
Aug 31, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for your time and review! We are glad to hear Vernando provided a 5-Star experience. Welcome to the Ourisman Family we look forward to seeing you again soon.

August 23, 2023

It took over two months to get the AC fixed in my Jeep Cherokee. When my jeep was finally done, I picked it up and noticed grease marks all over my white interior and my antenna cover was missing. My Jeep More

by Mk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department and management of service department
Aug 23, 2023 -

Mk responded

I do not recommend Jeep service at Ourisman CDJR Baltimore. It took over two months to get my AC fixed on my Jeep. I will not be returning to this dealership.

Aug 24, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Mk, I want to first apologize for your over all experience with our dealership. Thank you for telling us about you experience, this way we can improve. This is not how we want our customers experience to be, as we look to improve wait time for repairs and ensure customer cars are cleaned upon delivery from service. Again thank you for bringing this to our attention as we want to rectify the future experiences with you. Please reach out directly if you have any further questions or concerns, we look forward to speaking with you soon.

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August 22, 2023

Had a great experience with buying our Ram 1500 Rebel. Kathy McKinney is a very friendly and knowledgeable of the vehicles that they sell. If you are to buy a new Chrysler, Dodge, Jeep or Ram you defini More

by jpmeninger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for the kind words we are grateful to have Kathy apart of the team to provide friendly and knowledgeable experiences to her customers. Enjoy your new vehicle, welcome to the Ourisman Family we look forward to seeing you again soon.

August 11, 2023

Other than my vehicle being worked on late, I have no complaints with my service. The crew greeted me very nicely and they have a great sense of humor. I enjoy my visits to this location and look forward More

by gparrish512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerard King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashlyn Peters, Matt Lepke, Umar Naeem, Skylin Fosah
Aug 21, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for your time! Glad the team hear at Ourisman CDJR Baltimore provided an enjoyable experience. We look forward to seeing you again soon!

August 09, 2023

I purchased a 2023 Jeep Compass from them on Saturday what a mistake. Only one key and the blind spot monitor did not work. They agreed to deliver the vehicle after the repairs were completed. The vehicl More

by buddy334
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jonathan Peraza, Umar Naeem
Aug 14, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for bringing this to our attention. We have the key on order and will be provided to you as soon as it's here. As for the blind spot not working we had our technicians inspect the issue and it was fixed and working. We look forward to assisting you in the future if you need anything we are here for you.

August 09, 2023

Absolutely perfect from start to finish! Very happy with every aspect of the process. Thank you! More

by JMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerard King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashlyn Peters, Matt Lepke, Umar Naeem, Skylin Fosah
Aug 21, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for your time and great Review!

August 06, 2023

Took my Kia in for collision work and although it ended up being totaled everyone made the experience a little less painful. More

by bromeyertimothy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyenne,Maggie
Aug 17, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your 5-star review! We're glad to hear Cheyenne, Maggie, and the rest of our professional team members made your service visit as pleasant as possible. We'll pass your kind words on and tell them to keep up the fantastic work. If you have any suggestions for how we can improve our communication and timeliness, let us know! We're grateful for any feedback. Thanks for choosing Ourisman, and have a great rest of your day! :)

More
August 04, 2023

Easy to get appt for time I needed through website. Service completed without any problems. More

by btwilliams1990
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to leave us a review! We're pleased to hear about your positive visit with our Service Department. Glad they were able to complete the repairs in a professional and timely manner. Thanks, too, for your feedback on how easy it was to schedule an appointment on our website. If you or your Dodge needs anything, please don't hesitate to reach out! We're here anytime. Have a great rest of your day, and hope to see you soon!

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August 03, 2023

Had a very pleasant purchase experience buying a Jeep from here with everyone I interacted with, including Gerard "Cowboy", Mel, and the guys who delivered my car Pat & Dan. Would highly recommend. More

by Jeepster
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerard King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much, Jeepster, for your 5-star review! We're thrilled to hear about your pleasant car buying experience with our team at Ourisman CDJR of Baltimore. We'll be sure to pass your gratitude on and tell them to keep up the great work. Congratulations on your new Jeep--we hope you love it for years to come! Thanks for being a member of the Ourisman Family, and have safe travels.

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July 31, 2023

Good Experiene! They were very knowledgeable and serviceable. Answered every question i had and at the end got a good deal More

by Davoboricua
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerard King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashlyn Peters, Matt Lepke, Umar Naeem, Skylin Fosah
Aug 02, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for the five stars, Davoboricua! We're glad you had a great experience working with our team at Ourisman CDJR of Baltimore. Our top priority is excellent customer service, and we're grateful you experienced that with our knowledgeable and professional team members. We'll keep up the great work moving forward. If your new vehicle needs anything, from routine auto maintenance to extensive repairs, you know where to find us! Have a great rest of your day, and drive safe!

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