Ourisman Chrysler Dodge Jeep Ram of Baltimore

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you, Jennifer, for your kind words! We’re thrilled to hear that Kathy made your car-buying experience so enjoyable. She truly is a gem, and we’re lucky to have her on our team. Your recommendation means the world to us, and we’re here for you or anyone you send our way whenever they’re ready to purchase a vehicle. Congratulations on your new car, and thank you for choosing us! 🚗💎

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for sharing your feedback, Dwayne. We understand how important it is for service to meet your expectations. Upon reviewing your visit, the tire rotation was not part of the initially recommended service. However, we appreciate you bringing this to our attention, and we’re glad we were able to rotate your tires promptly at your request afterward. If you have any further concerns or need assistance, please don’t hesitate to reach out. We’re here to ensure your experience is a positive one moving forward! 🚗🔧

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your kind words! We’re thrilled to hear that you enjoy your visits and appreciate having Devon as your service rep. Building that trusted connection with customers like you is what we strive for, and it's fantastic to know Devon provides the consistency and care you value. We look forward to seeing you again soon!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for sharing your positive experience! We’re thrilled to hear that you were pleased with the work done on your Jeep and that our team kept you updated along the way. Keeping our customers informed is something we always strive for, so it’s great to know we hit the mark. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to helping you again!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for bringing this matter to our attention. We are sincerely sorry for the inconvenience and frustration you experienced during your purchase. The situation you described falls far below the standards we set for our dealership, and we want to ensure that this does not happen again in the future. Please know that we are addressing this directly with the sales professional involved to prevent a recurrence of such behavior. While we are glad the dealership was able to resolve the issue in the end, we fully understand that your experience should have been much smoother from the start. Your feedback is invaluable, and we are using it to improve our processes and customer service. Should you decide to visit us again in the future, we are committed to providing you with a seamless and transparent experience. Thank you once again for your understanding, and please don’t hesitate to reach out to me directly if there is anything else we can do for you.

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for sharing your experience with Jai and for your kind words! We’re glad to hear that he provided just what you needed without any pressure and that he connected you with an appraiser as requested. We’re all about helping our customers get exactly what works best for them, so it’s wonderful to hear we could deliver that for you. If there’s anything else you need, please don’t hesitate to reach out. Thanks again for your trust in us!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for sharing your concerns, and I truly apologize for the issues your mother has faced with our service department. We understand the frustration caused by the missing cover plates and the improperly installed oil filter, and we take full responsibility for this oversight. We have reviewed the situation thoroughly and have already corrected the matter by reinstalling the cover plates and ensuring the vehicle is in proper working condition. I understand that the lack of communication after your mother's discussion with Jim further added to the frustration. This is not the level of service we aim to provide, and I assure you that we are addressing this internally to prevent similar situations from happening in the future. Ourisman genuinely does care, and while our actions fell short in this instance, we are committed to making it right. Please feel free to reach out to me directly so we can address any remaining concerns promptly.

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for sharing your experience! We’re thrilled to hear that Kathy and Umar provided the polite, accommodating service that made your experience amazing. Getting you the rate and price you wanted on a brand-new Challenger is exactly the kind of outcome we aim for! Enjoy every mile in your new car, and don't hesitate to reach out if you need anything.

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your kind words! I’m thrilled to hear that Kathy and Howie provided you with such a positive experience. We strive to make every visit special, and it’s great to know we succeeded with you. We look forward to assisting you again for your next car. If you have any questions or need anything in the meantime, feel free to reach out!