Ourisman Chrysler Dodge Jeep RAM

Great job Jim! Wonderful experience. We look forward to seeing you again. Had the top off yesterday, let my hair blow a little - pretty good for a guy with no hair...... Love the Jeep, and Canadians!! seeing you again. Had the top off yesterday, let my hair blow a little - pretty good for a guy with no hair...... Love the Jeep, and Canadians!! More

ALL IN THE FAMILY...I felt like one of the family, a VIP from the time i walked in the door. Mike, Levi and Ms. Jeffers were fantastic. They had plenty of Wrangler Unlimited to choose from. I would strongly from the time i walked in the door. Mike, Levi and Ms. Jeffers were fantastic. They had plenty of Wrangler Unlimited to choose from. I would strongly recommend this dealership if you are looking for a Chrysler, Jeep or Dodge. They are FANTASTIC!!!! More

Positive Purchase Experience. Dan was available to answer questions via e-mail and able to schedule a short-term appointment close to closing hours. Dealership was able to accommodate my nursing wife. Price questions via e-mail and able to schedule a short-term appointment close to closing hours. Dealership was able to accommodate my nursing wife. Price was reasonable and service was exceptional. I would definitely buy from this dealership again, and will recommend to other friends and colleagues. More

I started casually looking at Chrysler 200's online a few weeks ago thinking I would do some initial research and purchase a vehicle in the early fall. I was cynical about some of the prices listed onli few weeks ago thinking I would do some initial research and purchase a vehicle in the early fall. I was cynical about some of the prices listed online, but Jim Olney provided me a detailed breakdown showing exactly how the price was calculated. I scheduled a time to visit the dealership to learn more and drive the car, and ended up deciding to buy it on the spot. I bought my first car in 1977, and this was by far the simplest, most straight-forward process I have been through. No pressure or prolonged negotiations, just here is my best price and we would appreciate the opportunity to earn my business. After the experiences of the past few days, I can affirm that they have! More

Great service, friendly but not pushy, I found that the longer i stayed the more I like it, I was offered food and drink.Great dealership longer i stayed the more I like it, I was offered food and drink.Great dealership More

Jason and John were great - Jason followed up with us and kept us in the loop on his searches. John closed the deal late night and stayed until 10pm to get us across the finish line! kept us in the loop on his searches. John closed the deal late night and stayed until 10pm to get us across the finish line! More

I chose this dealership because they advertised the lowest price on the exact model I wanted with options and they were true to their Internet pricing. Additionally, they honored all dealer incentives lowest price on the exact model I wanted with options and they were true to their Internet pricing. Additionally, they honored all dealer incentives. I paid $2,000 below dealer invoice with no hidden fees or gimmicks. I did extensive research before I walked into their dealership and not once felt like I was being over sold. Their staff was professional and knowledgable and never pressured me to buy or oversell in any way. John Delio answered my e-mail promptly and made a special trip on his day off. He was on time, professional, and extremely courteous. Their financing department beat my favorite bank and I have peace of mind the car I drive is the absolute best deal with every option I want. I never thought I would buy a new car, but this was worth it and I am sure will be worth it as I keep this car over the years. I recommend this dealership to everyone and give it 5 out of 5 stars. More

I enjoyed working with John on this purchase. I felt comfortable throughout the process and never felt pressured or hassled. I will recommend John to anyone I know looking for a product that you sell. comfortable throughout the process and never felt pressured or hassled. I will recommend John to anyone I know looking for a product that you sell. More

The best experience EVER in selecting, test-driving, and purchasing a vehicle. Sylvia was a great listener to exactly what I needed and was looking for. With her, I had absolute fun being myself (not on e purchasing a vehicle. Sylvia was a great listener to exactly what I needed and was looking for. With her, I had absolute fun being myself (not on edge) and taking the time I needed to make sure I was happy and confident that the vehicle I chose, was the ONE. :) She was a joy and so very helpful at every step! Jeff helped the final processing of paperwork, ect. run efficiently and smooth, which my husband loved. He also had a genuine kind and friendly spirit. A true gift to work with patient and caring persons in this dealership! Thank you!!! (One comment: Whoever sends out the customer survey questionaire, be sure you list both persons, co-owners, names, so like in my case, when I was asked if I was my husband's name and said no, that I could say I was the co-owner, without being dismissed, and the questionaire ended. The Jeep in this case is considered my vehicle. I think this might add a nice touch when working in many cases with women who contribute to their husband's and family's success.) I did so enjoy the experience other than that little glich, that I wanted to be sure and share my thanks! More

I went today to look at a 2013 Jeep Patriot. The price was right where I wanted to be but I still wanted to shop around at a few other dealerships. Jim Olney was a great salesman and respected that I was was right where I wanted to be but I still wanted to shop around at a few other dealerships. Jim Olney was a great salesman and respected that I was not quite ready to purchase. The only thing that influenced me not to purchase from oursman was after speaking to sales manager Juan Echeandia. He was very high pressure and tried to force me to purchase today. The way he spoke to me was totally unprofessional and completely turned me off to the buying process. Yelling at a customer and insulting them is no way to do business. He even cut Jim off when he was trying to make The reason I came to oursman is because I had great experiences with the service department on a previous vehicle I owned. I actually went to the two other dealerships (Heritage & Don Whites). Oursman's price was more than 500 cheaper that Don Whites and the same as Heritage. I would have preferred to purchase Oursman since I am familiar with the dealership and it was in the color I preferred (red) while Heritage only had white and blue. Had it not been for Juan Echeandia I would have came back the following day to purchase the Jeep Patriot. I work in Howard County and I used to get my vehicle serviced there because it was convenient. Now I am not sure I would continue Jim Olney was very professional and I feel bad that Juan Echeandia made him loose the sale More