Ourisman Chrysler Dodge Jeep RAM

Berkley and Jeff were great to work with. I will definitely recommend them to my friends and plan to return when I'm ready to trade this one in. definitely recommend them to my friends and plan to return when I'm ready to trade this one in. More

We exchanged emails with Mr. Olney and he provided a price of $25K foe a Challenger R/T. A fair and reasonable price for an R/T. During the test drive, the accessory indicator was flickering, somethin price of $25K foe a Challenger R/T. A fair and reasonable price for an R/T. During the test drive, the accessory indicator was flickering, something that shouldn't be flickering. Mr. Olney's response was the heat inside the car caused the issue. Laughable if he wasn't serious. After the test drive, I pointed out it wasn't the heat and we dropped it off at their service bay. We went in and the $25K car turned into a $29K car....a car that I had just driven into his dealerships service department. I pointed out the price was to high and his response was to end the negotiations. This was immediately after my wife showed him a True Car price showing an R/T Plus for nearly the same price. He had an unconvincing answer for the prices...and never explained why the car he had agreed to sell for $25K jumped up $4K. He briefly explained we didn't meet all the discounts for the $25K price but never explained or showed how, with discounts, we still were looking at a $29K car with a malfunctioning display. Do yourself a favor - go to another dealership and vote for direct buying from the car company instead of dealerships. More

My wife and I were impressed with the salesman Berkley, who approached us in the lot. He was very friendly and helpful. He tried very hard to get the car we wanted at the price we wanted. I would deal who approached us in the lot. He was very friendly and helpful. He tried very hard to get the car we wanted at the price we wanted. I would deal with him again. The part of the afternoon that brought the whole process down was the finance person, Dina. After waiting for a long period of time, thinking we were going to finally see if our monthly payment could be reduced, we came into Dina's office. Instead of seeing options for monthly payments for the car, we were pushed a sheet showing 4 options that included warranty/repair insurance. These monthly payments were $50 to $100 more than what we expected to see. We felt she was rather condescending and abrupt after we balked about these options. My wife wanted to leave then but I felt we owed the salesman some respect. I understand that dealerships have to offer these extended warranties but we were spending thousands of dollars and we had a budget. Still its a big decision that could have been made more comfortable and pleasurable by employees understanding and respecting the customer. The salesman, Berkley and salesfloor experience were calm and nice. Thanks Berkley. Martin Tomeck More

Jim Olney was very professional and knowledgeable about the Jeep Wrangler. I have already used his name as recommendations to my friends that are now considering the Jeep Wangler. We would definitely dea the Jeep Wrangler. I have already used his name as recommendations to my friends that are now considering the Jeep Wangler. We would definitely deal with him again in the future. Great salesman with great personality. Thank you, Jim... from me and my wife. The only really bad or negative experience during our purchase was the Finance lady. When she found out that we were not willing to purchase the extended warranty, she did not talk to us anymore for almost the entire transaction with her (for about ten minutes). She just kept handing us the paperworks and it's up to me and my wife to figure them all out. We felt like we were treated as lowest beings in the world. There is definitely no respect coming from her even after we have just spent over $35K cash to purchase out new Wrangler - her attitude reflects on the Ourisman Delerships. We DO NOT deserve this kind of treatment from your dealership. I was so down that I wanted to get in touch with the president of the Ourisman Dealership to make the management aware of what she may have been doing to customers. After dealing with her, we were told by some employees (not Jim Olney) that that's how she acts whenever customers do not purchase any extended warranty from her - this is definitely WRONG customer service as we are still her customers! She should not be there to reflect Ourisman Dealsrship. But on the overall we're very happy and pleased with the vehicle purchase, as well as Jim's professionalism. Thank you! Santiago & Michelle Jambora 757-615-7245 More

I worked with Craig mostly over email and his responses were faster and had better detail than any other dealership in the area. I was a high maintenance customer and scheduled a test drive last minute, b were faster and had better detail than any other dealership in the area. I was a high maintenance customer and scheduled a test drive last minute, but Craig was available to accommodate. I got the best price from Ourisman in Clarksville, and I did a lot of research and searched Jeep dealers in a 100 mile radius. Luckily they are the closest dealership to my home, so it worked out well. More

I didn't have time to go from dealership to dealership to shop and haggle. I gave three dealerships the specs of what I wanted and asked for their best price. One didn't respond at all. Dan dealership to shop and haggle. I gave three dealerships the specs of what I wanted and asked for their best price. One didn't respond at all. Dan didn't give up and eventually we ended up special ordering exactly what I wanted for a price we could all agree upon. I have been exceptionally pleased with the whole process and look forward to doing business with Dan again in the future. More

Dan Ipes was very patient with my husband and I during our buying process. He gave us a fair price and explained in detail how we reached that price. He offered us the opportunity to apply for financing our buying process. He gave us a fair price and explained in detail how we reached that price. He offered us the opportunity to apply for financing through the dealership, but did not pressure us to do so. He was waiting there for us when we arrived to pick up our Jeep. Dan had ensured that my new vehicle was clean and shiny-even though it had rained several times that day. The paperwork was relativly painless. :) Mr. Ipes even escourted us to the parts department to help us find new floor mats to go with the new jeep. In all- it was a great experience. We are from NC, and this could have been a nightmare buying from a dealership in MD. Thanks to Dan, it was wonderful! More

Sylvia Jeffers was warm, friendly, not overbearing and aggressive. A nice person to deal with. I worked with them over three days via email and the web, but they never pushed on anything, nice, and inv aggressive. A nice person to deal with. I worked with them over three days via email and the web, but they never pushed on anything, nice, and invited me down for a test drive. I had financing when I went in, but I was upside down 4k and the interest rate was 11.52 for 72 months, and it would not cover the purchase price on the used car I wanted. After test driving a new car, they were able to arrange financing at 9.02, for 75 months, and most importantly to me, after dealers rebates, they were able to roll the remaining amount of negative equity into the new vehicle loan, and the loan covered the tags, title, and fees. I walked in 4k upside down, on a 2007 car, with 125k miles on it, and without any money down, zero, I was able to drive out a few hours later in my first new vehicle in my life. It was a nice experience. Thank and bless you all. Mfs More

If you truly want no haggle pricing with exceptional, straightforward service this is the Chrysler/Dodge/Jeep/Ram dealer you are looking for. Sylvia Jeffers gave me the TRUE internet pricing I qualified straightforward service this is the Chrysler/Dodge/Jeep/Ram dealer you are looking for. Sylvia Jeffers gave me the TRUE internet pricing I qualified for & went to bat to hold the vehicle for me to travel 500+ miles (by plane). Sylvia put me in the capable hands of Jim Olney (who kindly picked me up from the airport) to finalize my Jeep Grand Cherokee delivery (as Sylvia was not able to be present on my travel dates, yet still contacted me via phone on her free time to verify things were going smoothly & as planned). Jim was just as straightforward as Sylvia with no surprise fees or haggling. If I had gotten the same honest, humane service through my local Boston dealership I wouldn't have bothered with the travel but in the end am so glad I did! I was extremely nervous to deal with the financing department (as I have heard of extra fees & financing not matching the quoted offer). Dina Marshalek (finance director), made it completely painless & exactly as quoted. Dina had a no pressure attitude combined with a professionalism I appreciated. She let me know the availability of protecting my new purchase without forcing unnecessary or wanted "extras". In my experience, I didn't believe a car buying experience could be so stress-free. The team at this dealership made this experience a reality & I would recommend them to anyone who wants to buy a car the way they want it, at the price they want it, and without having to spend an entire day in and out of offices within a dealership. Thanks Much!! More

Sherwin was very friendly and courteous as well as being knowledgeable about the Jeep I was interested in. The dealership had a very good selection of vehicles so I had no trouble finding one with the featu knowledgeable about the Jeep I was interested in. The dealership had a very good selection of vehicles so I had no trouble finding one with the features i wanted. I was able to negotiate a fair price and the folks at Ourisman made the paperwork a painless experience. Overall, a very good experience. I would purchase again from this dealership. More