Ourisman Chrysler Dodge Jeep RAM

Jim Olney was very friendly and professional upon our arrival at the Ourisman dealership and throughout our entire truck purchasing process. Everyone at the dealership was friendly and made the overall e arrival at the Ourisman dealership and throughout our entire truck purchasing process. Everyone at the dealership was friendly and made the overall experience a very good one. It was also nice that our purchase of a new vehicle was accompanied with a complimentary free gift in the form of a 32 inch LCD HD flat screen television. More

Sherwin Wilson exceeded my expectations on my visit to Ourisman Jeep. He was kind, courteous and knowledgeable and was able to answer all questions I had concerning features. He was also very helpful an Ourisman Jeep. He was kind, courteous and knowledgeable and was able to answer all questions I had concerning features. He was also very helpful and patient even when I wanted to take a few test drives while it was snowing :-). I would recommend Ourisman Jeep to any of my friends and would be one of the first places I stopped whenever I plan on buying another car in the future. More

I returned to Ourisman after buying my 2500 Ram eight years ago from Fred Eldridge. I was very pleased when I returned and saw that Fred was still at the dealership. He is wonderful to work with, not onl years ago from Fred Eldridge. I was very pleased when I returned and saw that Fred was still at the dealership. He is wonderful to work with, not only is he extremely knowledgeable about the Ram vehicles, but he is patient and works hard to get exactly what you are looking for. I worked with Levi Haslup and Fred this time on trading in my 2500 and I was given an incredible deal. Levi then worked hard to make sure I found a new truck I loved just as much...he even let my husband and I sit in his own personal 1500 Big Horn since there were no other Big Horn's on the lot! At no point in time did I feel like I was working with 'car salesmen.' Working with Levi and Fred is like working with Friends and Family. They are not trying to 'sell' you anything you don't want or need. They are honest, patient, and extremely genuine people. Thank you guys for making this yet another awesome experience. More

Dan and Jeff were very helpful, informative, and engaging. Dan worked with my initial requested specifications and suggested available options that would prove beneficial long term, ordered my s engaging. Dan worked with my initial requested specifications and suggested available options that would prove beneficial long term, ordered my specific build, and kept me informed throughout the entire process. Jeff was knowledgeable in catering to what would work for me and made the process very smooth. More

Dan was very helpful and attentive, patient with all our questions & we did have a lot of them. He allowed us to throughly test drive the vehicle (3 times). We had our 10 & almost 9 year old daughters wit questions & we did have a lot of them. He allowed us to throughly test drive the vehicle (3 times). We had our 10 & almost 9 year old daughters with us, who also had a lot of questions, and Dan just rolled with them. He obviously likes kids and his treatment of them helped to seal the deal last night versus us coming back another night sans kids. I am a Realtor so I know what its like to give good customer service to families and Dan did a great job. He is very relaxed, no high pressure tactics. More

Jim is a very friendly helpful salesman that assisted me in every way possible to make my car buying experience quick, efficient, and pleasant. -R. Morgan in every way possible to make my car buying experience quick, efficient, and pleasant. -R. Morgan More

From the moment we started working with Mr. Sherwin Wilson and John Kidwell at Ourisman Chrysler, Jeep, Dodge, and Ram in Clarksville, MD was a pleasurable experience. These gentlemen break the mold o Wilson and John Kidwell at Ourisman Chrysler, Jeep, Dodge, and Ram in Clarksville, MD was a pleasurable experience. These gentlemen break the mold of the typical salesman. I started working with them over the phone and received better, honest, bottom line pricing within 30 minutes of my phone call. Other dealers I worked with would never give me a straightforward price and would try to just get me in the door. Ourisman’s respected my time and made the overall car buying experience a pleasant one. When we were working on the locating my wife for approval my new vehicle sold to another customer, however Ourisman located and obtained the same vehicle with all the options and even matched the price even though it had a $100 higher MSRP. . Ourisman’s low pricing meant that I bought a vehicle with more options at a lower prices than the competitors. I will definitely recommend the Clarksville, MD location and specifically Mr. Sherwin to my friends and family. Great job guys and thank you! More

My Wife and I went to the dealership to just look at the Town & Country Vans. We had a PEN FED loan deal in our pocket that for a pre-approved loan. We walked in the door and was greeted by the receptioni Town & Country Vans. We had a PEN FED loan deal in our pocket that for a pre-approved loan. We walked in the door and was greeted by the receptionist who welcomed us to the dealership and asked how she could be of service. We informed her that we were interested in looking at the Chrysler Town & Country vans. At that moment, Silvia walked up to us, introduced her self, and inquired how she could help us. We told her that we wanted to look at Town & Country vans and showed her an email reflecting that they had 2013 Town & Country vans available. We talked with Silvia about the kind of equipment we looking for in the van and she told us that she would go out and bring one around to the front door. She said that there was no need for all of us to stand around in the cold. A few minutes later, she returned with a Red 2013 Town & Country van with all of the features and equipment we were interested in. My wife took the wheel and I sat in the right front passenger seat with Silvia in the left seat in the middle section of the van and we began our test drive. We drove down some major streets and on to Route 32 going South. As we were driving along, I kept feeling a small vibration that appeared to be coming from the right side of the vehicle. Towards the end of the test drive I inform Silvia about the vibrations that I was feeling. She told us that as soon as we got back to the dealership she would have the Service Dept check the vehicle because she did not want us to purchase a vehicle that we were not happy with. The van was taken immediately to the Service Dept. Silvia informed us that the the Service Manager took a ride in the van and discovered that there was a small problem and that it had been rectified. She further advised that the tires were rotated and that the Service Manager drove the vehicle again to ensure that problem with the vibrations was corrected. We took another test drive in the vehicle with Silvia and verified that indeed the problem was resolved. We were introduced to Dina for the financing of the vehicle. We were surprised and pleased that she found a financial institution that even beat the PEN FED rate. Dina was friendly, engaging and very professional. In conclusion, our experience at the dealership was great. My wife and I were completely satisfied with all aspects of the buying process and highly recommend this dealership to anyone that looking for an extraordinary fine buying experience. I wish all dealerships had the same customer service mind-set as this one. Paul N. Blechinger, MSG, Ret., US Army More

Outstanding Sale and Service from Jason Kerr and Dina Marshalek! Received a written quote from Jason Kerr, and he was able to pull our Jeep off the market for the couple days it was going to take us to Marshalek! Received a written quote from Jason Kerr, and he was able to pull our Jeep off the market for the couple days it was going to take us to make the 4 hour out-of-state drive to complete purchase. Had a particularly good written price quote for our Jeep, something that our local Jeep dealer could not come close to offering--and they told us to beware of prices and dealerships that appeared too good. After finding the Dealerrater website to see if there was any feedback about Ourisman dealership, found all positive reviews about Jason Kerr and the Ourisman team, and this made us comfortable to make the long drive. When we arrived, went for a quick test drive and completed purchase and finance process in less than 3 hours--all costs were exactly as in the prior written quote. Dina did a great job outlining the extended warranty options and was able to offer the lowest interest rate (even over Navy Federal and USAA, who historically have about the lowest rates). Since we will keep this Jeep forever, was very happy to find out about the lifetime bumper-to-bumper warranty. We researched Jeeps in North Carolina, Virginia, and Maryland, and received the best price we could have expected to receive anywhere by $1,500--would definitely seek out Ourisman again for another car purchase! More

Jim was friendly and educational in the purchase of our vehicle. We talked pricing right up front without playing any games which I can't say about other dealerships. It was a good price and didn't require vehicle. We talked pricing right up front without playing any games which I can't say about other dealerships. It was a good price and didn't require any headache on my part. When we arrived at the dealership, Jim already had the 2 vehicles we were considering to purchase parked side by side for us to do a thorough comparison. He showed us the cars and went through all the details. He even helped us program some of the features of the new uconnect system in the car. Overall it was a very pleasant experience and I would recommend Ourisman Dodge to anyone. More