Ourisman Chrysler Dodge Jeep RAM

With the USAA car buying service, it really is as simple as 1,2,3. From the other participating dealers, I got a better than expected deal on my purchase. Highly recommended. as 1,2,3. From the other participating dealers, I got a better than expected deal on my purchase. Highly recommended. More

Pricing was excellent , no games , fantastic experience could not recommend this dealership enough. Contacted them thru the internet and then in a one hour visit everything was done. Price was $3000 better could not recommend this dealership enough. Contacted them thru the internet and then in a one hour visit everything was done. Price was $3000 better than any other dealership More

It was a pleasure working with Sherwin and John. No pressure, just" let's work to get the deal done." I appreciate the low pressure business like approach. Paul pressure, just" let's work to get the deal done." I appreciate the low pressure business like approach. Paul More

We came in in the middle of a snow storm on Thursday January 2 2014. John our sales person took the time and made the effort to show us at least 3 cars, and test drive one to see the difference between January 2 2014. John our sales person took the time and made the effort to show us at least 3 cars, and test drive one to see the difference between the 6 cylinder and and 4 cylinder engine. Then after we purchased the car "in the mddle of the storm" took the time to explain the operation of the electronics, doors, and to sync my wifes cell phone, etc. I was impressed, it was nasty outside, but he did the job. Filled the tank up with gas, had the car detailed and washed etc.. Jeff was very patient and friendly to us . Took the time to explain the financing to us and guarenteed we wouldn't find a better interest rate. I think Ourisman's is getting better we have been coming there for a few years. This wasn't our first "Rodeo" with them. They are improving, have improved. They were great, we had a good experience. More

Sherwin was extremely courteous, helpful and genuine. He was knowledgeable about the vehicle and very diligent in providing answers to all inquiries I had. It is clear, not only is Sherwin great at his job, was knowledgeable about the vehicle and very diligent in providing answers to all inquiries I had. It is clear, not only is Sherwin great at his job, you can tell he is passionate, and really loves what he does. Wonderful experience overall, thank you so much! More

I started my search for a new 2014 Jeep Wrangler at another dealership. Fortunately for me the first dealership didn't have the exact model and color with the options that I was looking for and was no another dealership. Fortunately for me the first dealership didn't have the exact model and color with the options that I was looking for and was not as willing to work on the price. I emailed Jason after finding a vehicle that I was interested in and he quickly got back to me with a quote on the Jeep that I wanted. There was a discrepancy that I found with the Jeep website listing one option as part of a quick order package and the invoice listing it as a separate line item. Jason told me that he would reduce the price by that amount and we had a deal. This was all before I ever even stepped foot in the dealership. The whole process was about as painless as I have ever experienced buying a car. I ended up getting a great price. Well below what all of the internet research sites said. Even though they are located about an hour away, I would definitely go back to Ourisman in the future. More

I just bought a new Jeep Wrangler there. Had a very good I just bought a new Jeep Wrangler there. Had a very good experience and thought I received a very good end of year deal. Clear explanations, friendly I just bought a new Jeep Wrangler there. Had a very good experience and thought I received a very good end of year deal. Clear explanations, friendly people, excellent service, very happy with the experience. More

I just bought my new Jeep Wrangler there on Saturday night. Had a very good experience and thought I received a very good end of year deal. Very happy with the experience. night. Had a very good experience and thought I received a very good end of year deal. Very happy with the experience. More

Where to start? First, we were directed to Ourisman's Chrysler, Jeep, Dodge by our bank. We qualified for United Buyer's Service (UBS) and wanted to see if we could get the best deal for a Je Ourisman's Chrysler, Jeep, Dodge by our bank. We qualified for United Buyer's Service (UBS) and wanted to see if we could get the best deal for a Jeep Wrangler we were looking for. I contacted Mr. Eldridge who handled this type of buying and the initial conversation went well even though I told Mr. Eldridge that I was not a fan of the car buying experience. The conversation went well enough that I scheduled an appointment to meet with Mr. Eldridge. On the day that my wife and I were scheduled meet with Mr. Eldridge, I was informed that Eldridge was not at the facility as he was assisting with transporting "official vehicles" for the weekend's Labor Day Grand Prix race in Baltimore. That upset me somewhat as Eldridge never called to let me know he wasn't going to be there. Then, after a while, we were met by salesman Greg Dickerson (who is not part of this complaint and did an outstanding job), who tried to help us in the meantime. Dickerson stated Eldridge would be back soon and then he would help us with the UBS purchase. After 45 minutes to an hour, a group of vehicles arrived back from the Grand Prix and Dickerson stated Eldridge was in the group (after having later seen Eldridge's picture, I confirmed he was in fact back at the dealership). Yet, Eldridge never stopped by to apologize or even acknowledge mine and my wife's existence! Dickerson was able to help my wife and I find a Jeep Wrangler that met our needs and fell within a reasonable range that we wanted to spend. To make a very long story short, Dickerson took a sales contract to his boss (believe it was Mr. Haslup), Dickerson came back twice with "numbers". That angered me since this was not supposed to be a haggle situation. Then Haslup comes to my wife and I and without barely any pleasantries, states "I'm sorry we could work out a deal with you" and hands me my keys back to the vehicle we were going to trade in (which was in nearly pristine condition). At this point, I furious and we left. About an hour after leaving the dealership, my wife and I had thought about the situation and contacted Dickerson at the dealership. I told him that even though I wasn't happy with the bartering of price, I still wanted to go ahead with the vehicle since it met all the needs we wanted. Dickerson advised that was fine and asked when we would want to complete the sale. Since my wife and I were going out of town that night and would not return for two days, we told him that we would be in to the dealership in two days and would complete the deal. BTW--Dickerson knew we had the financing in place since the bank was the one who sent us to Ourisman's. An hour later, I received a text from Dickerson stating the Jeep was fueled and ready for purchase when we were to meet in two days. The next day, I receive an email from Eldridge who stated the following: Brian, "Spoke with Greg (Dickerson) this am and look forward to meeting you whhen you come in to get the Jeep. The black Jeep is here and ready to go. When will you be able to come in and finalize things"? Fred Eldridge, Sales Consultant I emailed Eldridge back and told him we would be there on Sunday to complete the sale. So, as far as my wife and I were concerned, the deal was to be completed the next day we'd be the proud owners of a new Jeep. Late Saturday night (about 9:50 pm), I received a phone call from Eldridge. Eldridge informed me that my Jeep was SOLD a few hours before and that my wife and would not need to come in on Sunday to pick the vehicle up. Needless to say, I lost it at that point! After a few unpleasantries and me telling Eldridge that he and his management staff were very unprofessional, I was told "sorry" and that was pretty much it--other than he would try to get me another vehicle, but it would take a few days! I hung up. To this date, I am still angry at the way my wife and I were treated by Ourisman. Two days after this incident occurred, I traveled to Heritage Jeep in Parkville and purchased a 2014 Jeep Wrangler. They treated my wife and I very well. In fact, they treated my wife and I so well that I returned to them recently and opened up leases for two (2) Jeep Cherokee's that my company will eventually purchase! Ourisman solidified my belief that car buying is a hassle and very unpleasant. The good news was, Heritage Jeep restored at least a little faith in the system! I am sure there are staff members at Ourisman that are very decent and will honor their word. However, I cannot say that for Mr. Eldridge and the UBS program at Ourisman and would not recommend it to anyone! Thank you, Brian Kunkel More

Very friendly staff. Huge inventory selection. The vehicle I purchased was exactly as it was listed. The staff seemed very eager for my business. The price was very reasonable and they didn't play a vehicle I purchased was exactly as it was listed. The staff seemed very eager for my business. The price was very reasonable and they didn't play a numbers game with me. The price was the same price quoted before I came to the dealership which was over 3 hours away. I would recommend this dealership and will likely purchased again from them. More