Ourisman Chrysler Dodge Jeep RAM

300C Velvet Red 2016 Bought 2006 300Hemi from dealership. Service department (Dwayne Bridgett) performed the maintenance through the 10 years on road until I purchased t Bought 2006 300Hemi from dealership. Service department (Dwayne Bridgett) performed the maintenance through the 10 years on road until I purchased the new 300C this March 2016. Excellent service. It is why I came back to purchase the 2016 300C. My salesperson, Mitch was informative, patient and very personable. Will come back for my next 300 when the 2016 reaches 100,000 miles.. More

Dodge Durango and Multiple Trades The team at Ousiman Dodge helped us trade in multiple vehicles and purchase a new Dodge Durango. They were very fair in the trade in values as well a The team at Ousiman Dodge helped us trade in multiple vehicles and purchase a new Dodge Durango. They were very fair in the trade in values as well as competitive in the sales price of the new vehicle. They were helpful and knowledgeable, making a multi-step process as easy as possible. Thanks!! More

Got What I Wanted Sherwin made a somewhat tedious and long process enjoyable. He was quite personable, respectful and never pushy. I appreciated his quiet demeanor Sherwin made a somewhat tedious and long process enjoyable. He was quite personable, respectful and never pushy. I appreciated his quiet demeanor and willingness to go the extra mile if needed. My interaction with Justin was great. I came in expecting to be disappointed and Justin was able to explain the "Renegade" situation and to help me still fulfill my desires. More

Great experience and buying process Very helpful information made buying my new jeep a very good experience 5 stars great staff would highly recommend to friends or family good staff Very helpful information made buying my new jeep a very good experience 5 stars great staff would highly recommend to friends or family good staff More

Great job Jackie and Greg (service dept) My truck had an issue with the 4WD system engaging during the snow storm this year. I scheduled a drop off/loaner vehicle with Jackie Pressman in the My truck had an issue with the 4WD system engaging during the snow storm this year. I scheduled a drop off/loaner vehicle with Jackie Pressman in the service department. When I got there, she noted I had a bit of a commute to get to the dealership, work and home so she intervened. She brought out Greg (mechanic) who promptly took the truck back, inspected it and even went on a test drive with me. While it's not huge, what Jackie did was save me a trip to the dealer, got my 4x4 back to me during inclement weather and she saved the dealership a loaner vehicle so that someone else could use it. She and Greg made my day and week much better with their kindness, expertise, professionalism and customer service. More

Friendly No Hassle We worked with Mitch over the course of two weeks while we were looking for the right car for our family. He was friendly, helpful, and sent us any in We worked with Mitch over the course of two weeks while we were looking for the right car for our family. He was friendly, helpful, and sent us any information we requested. He balanced well between keeping in contact with us, and NOT bothering us when we informed him that we were waiting for a business trip to come to an end. We appreciate that. When we arrived, he was friendly and knowledgeable of products and services. He worked with us, explained every detail as we went along, and offered us different options to suit our needs. I would recommend him to other buyers for a great car-buying experience. More

Efficient and easy to work with Mitch was very respectful of our time and incredibly efficient. Jeff in finance was also very flexible and we felt he worked hard to make sure we wer Mitch was very respectful of our time and incredibly efficient. Jeff in finance was also very flexible and we felt he worked hard to make sure we were happy with our purchase. Our only complaint was Dina in finance - we waited an hour for her (fairly certain she did not have a customer for most of that time) and she was clearly put-out by us refusing her extended warranty, so she explained it for a second time even though we understood it fine the first time around. Then got salty when we told her we were in a time crunch and refused her extended warranty for the second time. Even with that said, we will still be customers of Ourisman in the future, overall very pleased with our experience. More

Online Biz Service Terrible to Vet I am a disabled vet moving to the area. When I get to the area in May I will need a new truck. I have been waiting for quite a long time to get my dre I am a disabled vet moving to the area. When I get to the area in May I will need a new truck. I have been waiting for quite a long time to get my dream truck. With an easy list (I am pretty flexible) so I emailed the dealership near where I will be living. I was quickly assigned a salesperson named Biz who contacted me quickly. I gave him my list and then that was the end of my positive customer relationship experience. I have sent him several emails asking where my list and quotes were. Since I am overseas still, I need to be able to coordinate via email. It has been two weeks. Out of frustration I emailed the guy for the third or fourth time asking what the status was. Here is his cut/paste response: "I have responded to your inquiry about a by both email and phone, if a phone number was provided. I understand you have a busy schedule, which is one of the reasons so many car buyers elect to use our convenient and cost saving Internet car buying service. I wanted to let you know that I am eager to work with you and your schedule to provide you with the personalized attention that will allow you to enjoy purchasing your new vehicle. I will try again to reach you at the number you provided. In the meantime, please feel free to call or email me with any questions or concerns. You can reach me by calling 410-988-8100 and asking for Kambiz Shoai-Naini or email me by simply replying to this message" I received all of his excuse emails but no list of trucks. I don't have anything in my spam folder or trash. I just wanted to know if he had any Ram 1500 4x4 crew cab diesels (new or used)! I needed to know that so I could either plan to buy off the lot or special order from the dealership. It is now too late to special order to have in time for my arrival. I am so disappointed at the really crappy sales/customer service. I am going to be taking my $55,000 bucks to buy from another dealership that is further away but will treat me respectfully and will help me find my dream truck. More

Excellent Day Purchasing Two Vehicles At Ourisman I have been in search of a ram pickup and a small sedan for the last four weeks which has been extremely stressful as I have visited about 8 other dea I have been in search of a ram pickup and a small sedan for the last four weeks which has been extremely stressful as I have visited about 8 other dealerships in my search. In saying that we paid a visit to Ourisman Chrysler in Clarksville and left with what I had been searching for in a new Ram and used Dart. The experience from beginning to end was great, top notch sales in Jason Kerr, Justin, and Jeff as well as Dana in Finance. The honesty, sincerity, and professionalism was evident throughout our entire day spent there on Saturday while all involved were striving to get the deals done. Very satisfied customer/family...Thank you Ourisman! More

Excellance, professionalism, attention to detail, personable My 5th vehicle from Mr. Kerr - a very detailed salesperson with the patience of a saint. He is an outstanding salesman and a truly good person. A most My 5th vehicle from Mr. Kerr - a very detailed salesperson with the patience of a saint. He is an outstanding salesman and a truly good person. A most pleasant experience. More