Ourisman Chrysler Dodge Jeep RAM

Finally someone who listens to what you want We have been to several dealerships that just could not hear what we were looking for, offering what they had on hand or their specials first. Jeremy We have been to several dealerships that just could not hear what we were looking for, offering what they had on hand or their specials first. Jeremy listened and then went after what we wanted and found it, no switches or product shuffles. He was a pleasure to work with. Ask for him. Thanks a lot. More

Good experience Ralph was friendly and quick to respond to all my Emails. When I Arrived at the dealership the vehicle was ready for a test drive. Ourisman answered a Ralph was friendly and quick to respond to all my Emails. When I Arrived at the dealership the vehicle was ready for a test drive. Ourisman answered all my Question and gave a fare price. I would recommend this Dealership for my future purchases. More

Jackie Pressman...Outstanding Customer Service We are writing this review specifically for Jackie Pressman. My wife and I drove up from Florida (where we live) Friday June 17th to visit with fa We are writing this review specifically for Jackie Pressman. My wife and I drove up from Florida (where we live) Friday June 17th to visit with family for a few days. Toward the end of our drive 3 lights appeared on my dashboard...ABS, 4-wheel drive, and tracking control. All day Saturday I was on the phone with numerous Jeep dealerships throughout the area...I even drove to a couple...and nobody would even look at the car. I explained our situation and was just trying to get someone who could at least perform a diagnostic to determine if this was a serious safety concern...since we had to drive back to Florida. The earliest any of those dealerships could even look at it was a week to ten days out. So first thing Monday Morning I decided to continue to search for other dealers outside the immediate area. The first one I called was Ourisman...and I was lucky enough to speak to Jackie. I explained my problem and she immediately understood my predicament and asked if I could bring the car right in. I did that and told her I would wait until she got a chance to have someone look at it. Later Jackie informed me that one of the wheels needed a new sensor but they did not have it in inventory. Jackie offered two options...she could...order it from New York and it might come in by Friday...or check with other dealerships to see if they had the part on hand...and if so she would send someone to pick it up and make sure my car was fixed by the end of the day. Jackie found dealer in Rockville and then offered me a loaner car rather than have me sit and wait for the entire day. In the end the car was fixed and we were able to get back home to Florida. In all my years of experiences with cars and servicing Jackie was by far the most professional, knowledgable, and understanding service representative I have ever encountered. Jackie delivered the highest quality customer service. Many dealers talk about customer service...but this is how customer service should be defined and delivered...this is what builds strong relationships and loyalty. Thanks...Floyd and Laurie Haggar. More

Great Experience Buying a Car For someone who doesn't enjoy car shopping at all, Mitch and everyone at Ourisman made it a really positive experience! Mitch worked really hard with For someone who doesn't enjoy car shopping at all, Mitch and everyone at Ourisman made it a really positive experience! Mitch worked really hard with us to find the Jeep we wanted and I cannot say how much I appreciate his work. More

Great experience! Ourisman was great and accommodating for my fiance and I. John Treat stayed after hours to help us find the exact jeep we wanted, which was at another Ourisman was great and accommodating for my fiance and I. John Treat stayed after hours to help us find the exact jeep we wanted, which was at another dealership. Within 24 hours they had it there for us and had it looking great and even had a head start on the paperwork. We were out of there within an hour and a half. Everyone was very friendly and very efficient even though they were very busy. Great dealership and great staff! More

Great service! Levi was very helpful and ensured we had a great experience. Ralph was very thorough, helpful and friendly. We will definitely recommend this dealersh Levi was very helpful and ensured we had a great experience. Ralph was very thorough, helpful and friendly. We will definitely recommend this dealership to our friends. More

First time no hassle This is my first time in 35 years that I changed from my car dealership and I must say I was surprised no hassles and everyone was very helpful and f This is my first time in 35 years that I changed from my car dealership and I must say I was surprised no hassles and everyone was very helpful and friendly. They ordered my jeep Cherokee and it was on the delivery schedule they had promised. Justin helped me get the best deal I could ever ask for, Biz was very helpful in showing me all the features on the vehicle and made sure I understood how everything worked; and Dana in Finance helped w/the finance end of the the deal. I would definitely recommend the Ourisman dealership to anyone I know looking for a vehicle. More

Pleasureable experience This is the second vehicle I have purchased from this dealership in two years. This dealership is close and convenient. I have always gotten the deal This is the second vehicle I have purchased from this dealership in two years. This dealership is close and convenient. I have always gotten the deal I wanted from them, but I do a lot of research online before going shopping. I have a good idea of what price I should pay. My only negative (and it is just not a comment on this dealership BUT of all car dealerships) is the time it takes to get to the business office to finalize. The business off trip should take 15 minutes. Everything is computerized. We waited for nearly 1 1/2 hours just for the one business office person in the dealership on a Friday night. In my opinion the dealerships do this to keep you in the showroom to look at other cars to see if they could get an impulse buy. More

Second timer This was my second van purchased from Ourisman. Each time was as low hassle as car buying gets. I worked with Sylvia this time and she was calm, kind This was my second van purchased from Ourisman. Each time was as low hassle as car buying gets. I worked with Sylvia this time and she was calm, kind and efficient. More

A Wonderful Dealership I arrived at Ourisman Chrysler Dealership agitated with several car concerns. Jackie Pressman calmed my distress, and helped me with all my car concer I arrived at Ourisman Chrysler Dealership agitated with several car concerns. Jackie Pressman calmed my distress, and helped me with all my car concerns. She was patient, kind and resourceful. She made the whole experience wonderful. Anytime I need a dealership in that area, I will definitely go there AND ask for Jackie! Ethel Burwell More