Ourisman Chrysler Dodge Jeep RAM

I highly recommend Ourisman Chrysler, Jeep, and Dodge! As a female consumer, this dealership (Daniel and Mike) respected my presented offer. The customer service more than met my expectations. Both Daniel an a female consumer, this dealership (Daniel and Mike) respected my presented offer. The customer service more than met my expectations. Both Daniel and Mike followed through to completion, even offering to come to my home and show me how to manage the soft top. Most dealerships forget who you are after the car is sold. Lastly, my offer was extremely comepetitive. In fact, the offer accepted by Ourisman was declined by two other dealerships. After the transaction, one salesman called to get my business back. After I explained my experience at Ourisman, the salesman told me they could never have met my offer and seemed suspect to the deal I received at Ourisman. The team at Ourisman treated me more as a family member/partner than a customer. Excellent Service all around!!! More

I have been buying cars from Ourisman’s, Chrysler, Jeep Dodge and Mike Lewis, General Manager, Levi Haslup , Sales Manager and Fred Eldridge my salesperson for over 10 years. In that time, I have purchased Dodge and Mike Lewis, General Manager, Levi Haslup , Sales Manager and Fred Eldridge my salesperson for over 10 years. In that time, I have purchased and serviced at least five cars with them. We moved several years ago, however; Dave Lance the new service manager was able to resolve a problem on a recent trip home for a used car I bought from them a few years ago, that the local service stations in my area were unable to solve. They always have the customer in mind in everything they do. I have referred any number of friends and family to them based on my experiences and will continue to do so. More

I have purchased several vehicles from this dealership and have always felt that I got the best deal possible and received top customer service. Whenever I have returned to the dealership with a problem and have always felt that I got the best deal possible and received top customer service. Whenever I have returned to the dealership with a problem or service, I have received top notch consideration. I recommend this dealershp to my friends and family. More

Overall experience was great. The Salesman was very friendly and knowledgeable of the product. The OTD price he quoted me on the phone was the price i paid!!! Delivery of the vehicle was very time friendly and knowledgeable of the product. The OTD price he quoted me on the phone was the price i paid!!! Delivery of the vehicle was very time consuming (it took almost 4 hours from the time we arrived at the dealership) More

I had a very good experience with the dealership. I got an excellent deal on the vehicle. Both Joe from the sales department and Beale from the financing department were very friendly, helpful, fair, and an excellent deal on the vehicle. Both Joe from the sales department and Beale from the financing department were very friendly, helpful, fair, and honest. I would definately return to this dealership for another car. More

I recently purchased a vehicle from Ourisman Chrysler Jeep & Dodge. I worked with JD who was a great salesman that worked hard to get me in the vehicle that I wanted. We kept in contact through the ent Jeep & Dodge. I worked with JD who was a great salesman that worked hard to get me in the vehicle that I wanted. We kept in contact through the entire process. Most of my preparation was done via the web and over the phone. I did this to help alleviate spending hours at the dealership trying to get a deal done. The finance team worked with the banks to get me approved prior to me arriving at the dealership. I think I got a fair price on the vehicle, not the best that I could’ve gotten but it’s a car dealership and they are in the business of making money. So with that said I would highly recommend working with JD. I was very happy to drive away in my clean and well kept used vehicle. More

My wife and I were very pleased with the service we got from the employees at this dealership. JD, our sales rep, was especially pleasant to work with. He helped us find the car we were looking for and w from the employees at this dealership. JD, our sales rep, was especially pleasant to work with. He helped us find the car we were looking for and was always available and accomodating. Dina gave us all of our financing options and made the entire process trouble free. I would definitely buy another car from this dealership. The people working there were very professional, polite, and easy to work with. A cut above other dealerships I've visited. More

Mr Joe "JD" Dorsey Was great to deal with !! I can and would highly recommend him to family and friends. It was easy and relaxed buying experience at Ourisman Chrysler-Jeep-Dodge thanks to JD ! I Love my would highly recommend him to family and friends. It was easy and relaxed buying experience at Ourisman Chrysler-Jeep-Dodge thanks to JD ! I Love my new Ram 1500 P/U The service dept was also super to work with to install my bed liner thanks to Mr Dwayne Bridgett More

I took my wife's car to Ourisman Chrysler Jeep Dodge in Clarksville, MD once for a recall. They stole the change from the car. I declared I would never return. (I know that's petty, but they should pay Clarksville, MD once for a recall. They stole the change from the car. I declared I would never return. (I know that's petty, but they should pay their people better than that!) Later, I had an urgent need to get my car worked on, and I wasn't able to drive it far (it wouldn't idle.) I decided to go to Ourisman because it was near my home. I gave them a list of a few other items that I was planning on having addressed. When Ourisman called me with the estimate, it was for over $4000.00 which was more than the car is worth. I was anticipating the work to be about $600 to $1000.00. Ourisman's estimate for the work that I actually requested them to do was overpriced ($1120 to replace 4 shocks.) Ourisman also wanted to "over-solve" some problems (replace 4 tires instead of 2.) In addition, Ourisman was recommending a lot of work for things I didn't request (Serpentine belt, tune up.) Some of Ourisman's "solutions" to my list of things to fix were unrelated to the problem. (Ex: I smell antifreeze steam in the cab when I am driving. Solution: Test the pressure in the radiator for $45.00. The pressure was good. --Now, I can see that the radiator isn't leaking by looking under my car. I suspect that there is a slow drip in the heating system's coils.-- Ourisman thought I should flush the radiator system for $120.00 more.) Even though I refused a lot of the stuff that Ourisman recommended, I had to pay "inspection fees" totaling $250. I left Ourisman very unhappy, $1000.00 poorer, and still smelling antifreeze fumes in my truck. I recommend that you stay away from Ourisman Chrysler Jeep Dodge! More