Ourisman Chevrolet of Rockville - Service Center

Customer Service with Marty Gonchar I've had very mixed experiences with Ourisman Chevrolet over the last 15 years and 3 tahoes. Dealing with anyone at the previous location was great. I've had very mixed experiences with Ourisman Chevrolet over the last 15 years and 3 tahoes. Dealing with anyone at the previous location was great. But since the move its been very hit or miss. However, dealing with Marty was great. He was honest and understood the issues and kept me informed and didn't try to upsell any "recommended" services that my Tahoe didn't really need. Quality of work has always been good at Ourisman but since the move up the pike the service reps have been less than stellar. Marty is a great addition to the team there. More

WORK WAS DONE IN A TIMELY MANNER overall being a first time customer the service was great and the people were extremely nice. if I decide to trade my car in ,I will come back. overall being a first time customer the service was great and the people were extremely nice. if I decide to trade my car in ,I will come back. More

Customer service was great. Easy process.I had issues with my service engine light. MARTY kept me up to date with what was wrong with the vehicle, once completed, they picked me up from my residence to with my service engine light. MARTY kept me up to date with what was wrong with the vehicle, once completed, they picked me up from my residence to bring me back to dealership.. More

Brought my Tahoe in for service. What a great experience. All the staff was very friendly and courteous. Martin was very knowledgeable and helpful. He kept me informed and gave me options for repairs. Very h All the staff was very friendly and courteous. Martin was very knowledgeable and helpful. He kept me informed and gave me options for repairs. Very honest and helpful. More

Huge shoutout to Samson for making this experience great!! He worked with me in making this experience one to remember. Ive never seen such determination and hard work. Also would like to shoutout Pli great!! He worked with me in making this experience one to remember. Ive never seen such determination and hard work. Also would like to shoutout Plil Cooper and Sky Fosah you guys are awesome!! More

Service Experience with my Cadillac Marty did what he always does: be the best service representative he can be. he was able to allow the Cadillac to be serviced at a Chevy Dealership. A Marty did what he always does: be the best service representative he can be. he was able to allow the Cadillac to be serviced at a Chevy Dealership. And, the service given was the best in all ways: the actual work, the communication and the price. Ourisman Chevrolet is fortunate to have Marty as a key person in your service department. Steven Stryker More

I'd like to say that Service Customer Consultant Martin (Marty) Gonchar was a pleasure to work with. Five star Ourisman superstar Consultant! Thank you "Marty"! (Marty) Gonchar was a pleasure to work with. Five star Ourisman superstar Consultant! Thank you "Marty"! More

Ultimate Bait & Switch Attempt, very untruthful I dropped my truck off the night before to have them repair a faulty rear windshield wiper that had stopped working, check my radio and rotate the tir I dropped my truck off the night before to have them repair a faulty rear windshield wiper that had stopped working, check my radio and rotate the tires. I got a call the next morning from the technician about what service I needed done. I told him the truck was still fairly new and for some reason the rear wiper stopped working but that it was still well inside the warranty and I needed that fixed. “That sounds good. We will need to run a diagnostic test to make sure the wiper wasn’t damaged and that will cost $190. If it’s been damaged you will need to cover the costs yourself.” I told them Ive never heard of any dealership charging $190 to check if something is under warranty and that was absurd as all you need to do is turn on the wipers and you’ll see they don’t work. A $190 diagnostic isn’t needed. I told them I am not paying that money on an item that I know isn’t working. They told me they’d rotate the tires and look into the other issue before doing any work. I got a call back. “Sir, your wiper was in fact damaged by someone, probably the last time you had it serviced but we can repair the broken motor for $350.” I reminded him my truck had never been serviced and that the wiper is not exposed so there was no way for it to be damaged. I told them I’d get the truck not to do anything but the tires. He said he would call me back. “I had my manager look at it and he said the wiper motor was clearly broken by someone and not under warranty”. I told them a second time not to do anything I will take my business elsewhere as this was clearly nonsense and they were trying to get money from me for something under warranty. When I showed up to get my truck, they tried to make me pay for the $190 wiper diagnostic test. What was even more interesting, after telling me the wiper motor had been “clearly broken by me or a service technician” and needed replacing, whenI turned the truck on, the wiper was actually working. Maybe there was a short or something but it was clear the motor was not broken due to damaged as they had described. I’m not sure what their motive or incentives were to try to fleece me but they must get more money from consumers service repairs than from GM for warranty work. Never in my life have I heard of a dealership charging $200 to diagnose an issue to determine if it was warranty or not. I had spent 5+ years going to this dealership. I left out some of the color from my conversation but it was the worst experience I’ve ever had. More

Something has to give. I own a Camaro which I bought from another dealership. I do not know what the car buying experience is over here, so this is not what I am reviewing I own a Camaro which I bought from another dealership. I do not know what the car buying experience is over here, so this is not what I am reviewing. I am reviewing the service and parts department. Where do I start? I first brought my car here because it is still under warranty and the AC gave out. On the very first day I was told to drop my vehicle for assessment and my complimentary rental would be available in two days. Well 3 days later and no phone call I called and was told they had no rental available. I politely voiced my discontent about them not bothering to call me to update me about the work being done on my car or even about the availability of a rental and suggested I had a mind to call Chevy HQ. Well 30 seconds after the call had ended, a rental became available. I told Chevy HQ about this anyway. I was given a complimentary certificate for accessories by Chevy HQ. My car was returned many days later, with a blue wire sticking out boldly from under the dash. Stupidly or stubbornly (because I still couldn't believe they were trying to be hostile or not helpful), I went back to have an amplifier and subwoofer kit installed using the Chevy gift certificate. I called them and asked about cost of installation. The first time I was told $174.00. The day I went to order it, I called again before heading out and was told it was $176.00. When I went to the parts counter to finally place my order, and it got to the time to pay, I handed over the certificate...... the man who orders the parts looked at me for 5 condescending and stern seconds before chastising me in a very belittling way for my failure to have shown him the certificate before-hand. He told me he did not know what to do and behaved as if it was impossible for him to proceed. So I apologized to him and then after giving me a second hard look, he left in an audibly angry huff to consult with someone about how to proceed. He came back and his countenance had changed from thunderstorm to sweet spring day; telling me ok, I just needed to hand over my certificate and when the part came in, he would call me. Well two weeks later, I called and he began by stating he had spoken to me. I had to sternly tell him, he had not. The truth is I have no record, digital or otherwise of his call. After he confirmed my part was there, I asked him about cost of installation and he transferred me to the service department. There the man seemed puzzled that I had ordered a subwoofer, asked why I had done so and seemed perplexed that their business sold parts such as subwoofers. After leaving me in a near puzzlement myself, he then asked what I needed and I responded stating; the estimate for installation. He now told me $299.00 WOW! I am so frustrated with this business and their service men. I feel as if they are trying to be confusing. I don't know if its my womanhood, or my minority status or both, that is making them feel they can toss me around. I feel like there is a concerted effort to irritate me away from their business. I feel as if they have no regard for me, either as a customer or a human being actually. I am not going to continue to give myself anxiety over how they will present to me when I approach them. I am a soft spoken mild mannered woman, but I know where to carry my complaints when I have them. For now, these guys cannot help, but I will complain to every available source that I can, about their business. More

Decietful People Just after your money I brought my Chevy 2013 because it broke down close to their shop. I explained to them in details what was wrong with it and they said the determinant I brought my Chevy 2013 because it broke down close to their shop. I explained to them in details what was wrong with it and they said the determinant factor to ensure proper work was to diagnose the vehicle. Little did I know that what they wrote in the paper was a different thing from what was wrong with my vehicle. The collected my money and I picked up the car, got to the light 15 minutes away from the shop and my vehicle won't start again( back to same reason i took it to them). I contacted them immediately and the rep called GUY assured me that they'll will correct their mistake and I towed it back. To my greatest surprise, they changed their story and wanted me to pay another $500 plus after I had paid them $1280. To cut the long story short, the rep that supervised the car asked me to go to court if wasn't satisfied with the work when I asked for a refund. I have contacted two other dealership and they asked me to take the car back to them for them to fix the electrical issues the car had. For more that three months now, they won't correct the job or refund me instead the overall manager wanted me to trade in the car and take a new vehicle to compound my issues. I have been making payments on the car monthly and I can't use for work till date. The people there are just not professionals I bet you road side mechanics are way more better than them. More