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Ourisman Chevrolet of Rockville - Service Center

Rockville, MD

4.6
104 Reviews

104 Reviews of Ourisman Chevrolet of Rockville - Service Center

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May 29, 2023

Great service team and advisor. No hidden issues. Transport to/from day job was perfect More

by AGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Krum
May 30, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you very much, AGS, for your 5-star review! Excellent customer service is our top priority, and we're grateful you experienced that throughout your service visit. Glad to hear the transportation was perfect. If you or your Chevrolet needs anything, please don't hesitate to reach out! We're here anytime. Enjoy the rest of your day, and have safe travels! We look forward to your next visit with Ourisman.

May 27, 2023

Great Allen was very helpful appreciated the service and the coffee. See you next year More

by jlopezjsn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
May 30, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much for taking the time to share your feedback with us! We appreciate the staff highlight for Allen and will be sure to pass your kind words on--we're grateful to have him on our team. Glad to hear you appreciated the coffee. If you or your Chevrolet needs anything, we're here anytime and grateful to assist. Have a wonderful rest of your day, and we'll see you next year! Take care! :)

May 22, 2023

Love the service, Mandeep is an awesome service advisor. I love them!❤️ i would not go anywhere with my Chevy. I would recommend anyone to choose this dealership for their service. They are friendly and hel More

by Denisteenw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandeep
May 23, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you very much for your 5-star review! We're thrilled to hear about your positive experience throughout your service appointment. We'll be sure to pass your kind words on to Mandeep and tell them to keep up the great work. If you or your vehicle needs anything, please don't hesitate to reach out! We're here anytime. Enjoy the rest of your day, and have safe travels!

December 07, 2022

I have bought 3 vehicles from them since 2018 . I also bought Oil changes for my truck and didn't use all of them before i sold it . I asked them to transfer last oil change to my car and they tol More

by spencer1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
finance dept told me
Feb 01, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you for taking the time to share your feedback, Spencer. Oil changes--even those bought in advance--expire approximately four (4) years from the date of purchase. This might explain why we were unable to transfer the last oil change to your car. Unfortunately, we at Ourisman cannot assist you with the expired oil change. You would have to reach out to JM&A and discuss the matter with one of their representatives. Their general contact number is (800) 553-7146. You can also reach out to Fidelity Warranty Services at (800) 327-5172. If you have any additional questions, please contact our General Manager at mike@ourismancars.com.

August 22, 2022

Think twice before taking your car in for maintenance or repair. $1,400.00 for one water pump that takes about 1 hour to install. It's a rip off. First quote was over $4,000.00 for heating over problem. More

by coastalconstructors13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew and Nick
July 26, 2022

Great experience with the service dept. Nick Vasquez took great care of me. Nick was receptive to my phone calls and ensuring everything was done correctly. More

by george.abbruscato
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez
Jan 30, 2023 -

Ourisman Chevrolet of Rockville responded

Thanks, George, for your review! We're pleased to hear Nick kept you updated throughout the service process. Customer service is one of our top priorities at Ourisman, and we're glad it shows. Thanks for supporting us. Hope to see you again!

July 26, 2022

Service provided by Nick Vasquez was exceptional. He thoroughly checked all available service options and deals to ensure complete satisfaction. More

by isaac.raplee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez
Jan 30, 2023 -

Ourisman Chevrolet of Rockville responded

Isaac, thank you for the five stars! We'll be sure to pass your kind words on to Nick and tell him to keep up the great work moving forward. We're glad you were satisfied with your service at Ourisman. If you need anything, please reach out!

July 17, 2020

Nick Vasquez " The best adviser ever" I've been a customer of Ourisman Chevrolet Rockville for years, and of all the advisers I ever had Nick is the very very best one he's very helpful, h More

by Eddie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Cain
June 26, 2020

Horrible service from Nick. My check engine light is on I’m still under my warranty I live an hour and a half away and they expect me to drive my truck to them to be repaired. The truck is not drivable. I More

by Pallendenton
Recommend Dealer
No
Employees Worked With
Nick
June 16, 2020

Nick Vasquez is a great service advisor. My wife and I are both chevy drivers and have bought several cars from Ourisman Chevy of Rockville. Every time I bring my car in for service Nick Vasquez goes the More

by wstevensjr
Recommend Dealer
Yes
Employees Worked With
Danny Yohannes
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