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Ourisman Chevrolet of Rockville - Service Center

Rockville, MD

4.6
101 Reviews

101 Reviews of Ourisman Chevrolet of Rockville - Service Center

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August 29, 2023

Roland the service rep was helpful, knowledgeable and polite. Called several times with updates and when the work was finished. Thanks. More

by Jack_havas
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Eu
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Sep 08, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you Jack!

August 19, 2023

Nick Vasquez is my MAN ! He's quick and motivated to take good care of his customers. Thank you. More

by Mkedda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Shenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Vasquez, Andy Mikan
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Sep 08, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much!

August 03, 2023

Nick was a great help and we appreciate him always providing excellent service to our family More

by Dle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Aug 17, 2023 -

Ourisman Chevrolet of Rockville responded

Dle, thank you for taking the time to share your feedback with us! We appreciate the staff highlight for Nick and will pass your kind words on to him. We're grateful to have him on our team and are thrilled he makes each visit excellent for you and your family. If you or your Chevrolet needs anything, we're here anytime. Have a great rest of your day, and thanks for being a member of the Ourisman Family! :)

July 26, 2023

Very communicative and good suggestions on tune up items, but expensive. Staff is very good. More

by Coloradodriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez
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Jul 29, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much for taking the time to leave us a 4 star review!

June 12, 2023

Nick V. was very helpful and professional. Thanks for the excellent customer service! Very knowledgeable! More

by MTovornik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez
Report | Print
Jun 13, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much for taking the time to leave this review! We are happy you are a customer of ours.

June 09, 2023

Everyone is knowledgeable & efficient, especially Nick & Steve. I deal with them every time I come for service. They are an asset to your dealership. Thank you very much. More

by JuJu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez
Report | Print
Jun 09, 2023 -

Ourisman Chevrolet of Rockville responded

We greatly appreciate you taking the time to give us a 5 star review! Thank you JuJu!

Jun 09, 2023 -

JuJu responded

You’re welcome!!! Have a great day!!!

June 07, 2023

Hideous customer service. Car dropped off for service with appointment was still not looked at after 24 hours. Computer diagnosis was completely at odds (most things ok) with More

by elyse.summers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris and Roland
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Jun 08, 2023 -

Ourisman Chevrolet of Rockville responded

Good morning Elyse, We value all feedback to help us better serve all customers. I wanted to take some time to address your concerns in this review. 1.) We make and schedule appointments for drop off. This is your scheduled time for us to intake your car. Many factors go into the flow of your vehicle in and out of the service department once we intake it. I apologize that we didn't meet your expectations here. 2.) Your diagnosis concerns. You came in for a check engine light. We run the scan tool and that will give us general information to continue diagnosis. The computer can only tell us when things aren't right and we use that information to trace down the cause of why. In your case we found a cracked exhaust pipe, a computer could not tell us that. We also perform a multi-point inspection on all vehicles to give you any recommendations that fall within industry guidelines. In your case, we recommended the following: Cabin Filter - Due to Age and Mileage Engine Air Filter - Due to Age and Miles Wiper Blades - We notated streaking while in use Four Tires - Industry average for recommendation of replacement is 4-5/32nds, all four of yours measured at 5/32nds which is why we recommended. Alignment - Due to Age and Mileage, in conjunction with tire replacement. Our recommendations are so you know the overall health of your vehicle and what it would require to have it at it's best possible operation condition. You are not required to perform and of the recommendations, they are simply our suggestions based on industry standards. It looks like you've serviced with us 28 times in the past, so we will be sad to see you go. Thank you for your loyal service with us in the past and thank you for your feedback. If there is anything I can do for you in the future please don't hesitate to reach out directly at mike@ourismancars.com.

May 29, 2023

Great service team and advisor. No hidden issues. Transport to/from day job was perfect More

by AGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Krum
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May 30, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you very much, AGS, for your 5-star review! Excellent customer service is our top priority, and we're grateful you experienced that throughout your service visit. Glad to hear the transportation was perfect. If you or your Chevrolet needs anything, please don't hesitate to reach out! We're here anytime. Enjoy the rest of your day, and have safe travels! We look forward to your next visit with Ourisman.

May 27, 2023

Great Allen was very helpful appreciated the service and the coffee. See you next year More

by jlopezjsn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
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May 30, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much for taking the time to share your feedback with us! We appreciate the staff highlight for Allen and will be sure to pass your kind words on--we're grateful to have him on our team. Glad to hear you appreciated the coffee. If you or your Chevrolet needs anything, we're here anytime and grateful to assist. Have a wonderful rest of your day, and we'll see you next year! Take care! :)

May 22, 2023

Love the service, Mandeep is an awesome service advisor. I love them!❤️ i would not go anywhere with my Chevy. I would recommend anyone to choose this dealership for their service. They are friendly and hel More

by Denisteenw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandeep
Report | Print
May 23, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you very much for your 5-star review! We're thrilled to hear about your positive experience throughout your service appointment. We'll be sure to pass your kind words on to Mandeep and tell them to keep up the great work. If you or your vehicle needs anything, please don't hesitate to reach out! We're here anytime. Enjoy the rest of your day, and have safe travels!

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