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Ourisman Chevrolet of Rockville - Service Center

Rockville, MD

4.6
104 Reviews

104 Reviews of Ourisman Chevrolet of Rockville - Service Center

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July 02, 2024

What a wonderful experience. I am from Missouri visiting here in the DC area and had some engine trouble on the way here. Dropped the car off to be serviced and they worked on th More

by Paultus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adreinna Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Prince, Danny Yohannes, Ender Portillo, Nelson Mejia, Mike Baron, Aleyda Jarquin
Jul 04, 2024 -

Ourisman Chevrolet of Rockville responded

That's great to hear! I'm glad we were able to fix your car promptly and that the service team was so helpful. Thanks for the 5 star review!

June 25, 2024

Always go here for service. Excellent service staff. Easy to schedule. Always helpful. Totally trustworthy More

by Nls851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandeep
Jun 27, 2024 -

Ourisman Chevrolet of Rockville responded

Nancy, thank you for your 5 star rating! We are glad we got you all taken care of.

June 10, 2024

The service and waiting area was great. I didn't have to wait long. The lounge was also great. Free WiFi More

by ebad23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Another guy
Jun 10, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for recognizing our service as being 5 star!

May 28, 2024

This dealership has a very clean environment with respectable workers. Service department is awesome. Mechanics does a great job and is my pleasure as a loyal customer. More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Swartz
May 28, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you Rod for being a continuously loyal client! We appreciate the kind words.

April 13, 2024

Service department does a great job of keeping me informed on the situation and how long the service will take along with cost. More

by Greg71smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Apr 15, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for your review. We pride ourselves with being transparent from start to finish!

April 06, 2024

Fast and accurate. Okay with the rep Nick. Explained what needed for our Tahoe truck More

by lalynr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Apr 08, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for your recognition of Nick!

March 28, 2024

Calista represents dealership very well . She is very knowledgeable punctual and nice.I am very impressed with her attitude . More

by josephgelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calista
Mar 28, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for recognizing Calista!

March 26, 2024

Amazing customer service, Came in for a transmission flush and they did a great job in under 2 hours . More

by Cristian Garza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez
Mar 28, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for your 5 star review Cristian!

March 22, 2024

Dealer has been extremely responsive to all inquiries and kept me updated as to the status of the repairs for my vehicle which I did not purchase from them. More

by MJ15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Krum
Mar 22, 2024 -

Ourisman Chevrolet of Rockville responded

I happy to hear we had clear communication with you through the process!

March 13, 2024

I was left waiting for my car while customer service rep was at lunch. Last time I had to wait a day. My car has sleays been serviced there but I will think twice before I come back. Look up the informa More

by nvillani61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Look it up
Mar 14, 2024 -

Ourisman Chevrolet of Rockville responded

I understand that wait times are some times longer than we expect them to be but I can assure you that while your advisor was taking a lunch break the work done by the technician on your vehicle was not halted. I apologize for any misunderstanding but please feel free to reach me at Cmayberry@ourismancars.com if I can help clear anything up further.

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