Ourisman Chevrolet of Rockville - Service Center

Beware; The relationship ends after you purchase a vehicle. I bought a vehicle from here on 6/22/2012 and two days after driving it I found an issue with placing the vehicle into reverse. I called my vehicle. I bought a vehicle from here on 6/22/2012 and two days after driving it I found an issue with placing the vehicle into reverse. I called my salesman as I sat in the parking lot where I noticed the transmission grinding for the first time. Called my salesman a second time two days later, never received a phone call back. I setup an appointment with my local dealer to have the car inspected. The Services Consultant ended up giving me the run around, telling me there was nothing they could do. I then called Charles at Ourisman, as he was the one who handled the finance end of the sale. He provided guidance and advised he would follow up with me after speaking with his Service Manager. I told Charles about Emerson not responding to my voicemails, minutes after our call ended, Emerson called me with some lame excuse that he had been out of the office. Guess he had forgot that he left me a voice mail about receiving my insurance, the evening I left my second voicemail. DUH, it was obvious you were in the office! DON'T BUY HERE IF YOU WANT SOMEONE THAT WILL HELP YOU WHEN YOU NEED HELP! I have yet to receive a follow up call from Charles or Emerson in regards to the issue with my vehicle.... It appears I've bought a used vehicle and the warranty's don't apply because no one wants to fix the problem. ***UPDATE*** Charles contacted me on 07/06/2012 and handled the situation. The issue got direct to the Service Manager, Tom on 07/09/2012, whom handle the situation in a professional manner and provided a quick response. Tom was a great guy to speak with and provided me information in regards to a recent bulletin that GM posted in regards to the issue I am having. I would like to thank Charles and Tom for their assistance. More

I just hit a deer with my trailblazer and took it to rockmont collision center since I work in Rockville. I was amazed with how professional, friendly, and kind the all were. The management team knew th rockmont collision center since I work in Rockville. I was amazed with how professional, friendly, and kind the all were. The management team knew there stuff and knew exactly what was going to happen. If you get into an accident take your car there. Even if it's not a Chevy. More

My husband wrecked is truck pretty bad. We call ourisman to have it fixed. Jimmy,brandi,and Megan fought with the insurance company got us. It was about 13000.00 worth of damage and now u can't tell it ever to have it fixed. Jimmy,brandi,and Megan fought with the insurance company got us. It was about 13000.00 worth of damage and now u can't tell it ever happened. Ee have bought vehicles there, had them serviced there and now had bodywork done there. I would recommend this dealership to anyone. Thanks guys. Keep up the good work. More

All I can say is the body shop is the worst! I don't what kind of place this is being ran up there, management seems clueless to be honest. NEVER WILL I TAKE MY BUSINESS THERE AGAIN! kind of place this is being ran up there, management seems clueless to be honest. NEVER WILL I TAKE MY BUSINESS THERE AGAIN! More

They try but no attention to little details. I recently had them do repairs on my 07 HHR and the car was returned to me a mess... I took it back as they forgot to put on the GM logo on the door and my runn had them do repairs on my 07 HHR and the car was returned to me a mess... I took it back as they forgot to put on the GM logo on the door and my running board was not aligned properly. The interior of the car was extremely dirty, I had to spend an hour with wipes cleaning all the dirt and dust from all the panels. They left a stain on my rear headliner. And did not put the rubber grommet around the hook that hold the seat back latch, that is still missing. The new quarter panel they installed on the car has a dent in it (from the inside out). I nipple dent. There are runs in the paint some of which they did take care of. And the car rattles and makes body noises now. Oh well. I already advised State Farm and Travelers Insurance, but I doubt they will do anything. It is so incovenient to keep taking the car back to Ourisman. THOSE OUT THERE... STAY AWAY, if you want good service go someplace else... More