Ourisman Chevrolet of Rockville - Service Center

Customer Service Here is DEAD Sincerely hope this review makes it to Dug. Having been in dealerships and the automotive industry as my career, I expected the golden rule of cus Sincerely hope this review makes it to Dug. Having been in dealerships and the automotive industry as my career, I expected the golden rule of customer service, "treat others the way you wish to be treated". I pulled my vehicle up to the service bay at the Ourisman Chev dealer on Frederick Rd. No greeting as i got out, this isn't uncommon so i thought nothing of it. I walked in to the service lobby where 3 service advisors sat, typing on their computers. No other guests present. Again I stood here with out a greeting. Being polite, I stood there, checked my cell phone for the time, and removed my sunglasses. Moments later a service advisor who sat all the way to the right, a bigger man, with a mustache. I belive the man's name was Tim. He made eye contact with me and said to me "Whata ya need?" I was first surprised by his greeting, but approached his desk to begin a dialog anyways. I told Tim that I was hoping to drop my car off for the day (this was 10:15AM) and I was looking to have a L.O.F (oil change) done and to have my tires balanced and rotated. Tim interrupted me, put his hand up, and said "let me stop you right there" I paused, very surprised of his reaction to my modest request, and let him talk. Tim was very condescending to me in his demeanor, told me im looking at days before he can look at my car. I responded by saying "really? days? for a oil change and rotating tires?" Tim responded "yup, sorry cant help ya!" and started to type again on his computer. I said as I picked up my keys from the desk "Geez, I'll go to Criswell Chev if you're that booked" As I ended my sentence and started to walk away, Tim yelled "yeah, you go ahead and go then!" Besides the current poor facade of the exterior and interior of this dealership (knowing they are building a new facility) the lack of customer service here is so fundamentally poor that no matter what the dealership looks like or is where it is located this is a place to stay away from. Now being in automotive the best practice would be for this dealership to read this review and put efforts forth in correcting the poor experience. I doubt that this will happen. Also - you 'll never see this review on their website, as they put workflows in place to only show the 5 star reviews on their website. I plan to talk about my experience on DealerRater, Edmunds, DrivingSales, DealerRefresh, and on my personal facebook, twitter, and Google +. No wonder franchise dealerships in america have a bad rap, and they cant overcome. After this experience, I have took my vehicle to a local repair shop, GREAT customer service. My car is there now and they have promised to have it completed shortly after lunch. More

Incompetent employees, irreliable!!!!!!!!!!!! have been a client of Chevrolet Ourisman since 2011, when I bought my HHR LT. I have been there since the begin maybe 10 times, for different raison have been a client of Chevrolet Ourisman since 2011, when I bought my HHR LT. I have been there since the begin maybe 10 times, for different raisons, but each time since 2011, I complain that the back door do not close very well, is very hard to open . They always put oil and say" the door is ok now" in April I went again to do some repair, they did a mistake and I had air inside the engine , the car went to hot , the radiator, blow up because of their mistake, went back one week later they apologize and remove the air inside the pipe, I told them again and again to Nick Vasquez the door do not open easily we need to change the hocks, oil is not enough since 5 years , I ask to repair the right way this door, here we go again the door is not open again the right way , after 3/4 days the problem is back only because they do not want to replace this fricking part. I will never recommend this repair place or dealership!!!!!!!!!!!!!!!!!!I More

Ourisman Rockmont Chevrolet refused to take my 2014 Chevrolet Impala that needed to be towed for service. I wanted to drop off on a Saturday, and let them do the work as soon as they could (Tuesday), Chevrolet Impala that needed to be towed for service. I wanted to drop off on a Saturday, and let them do the work as soon as they could (Tuesday), but they refused. Also, I had a previous experience with them and this same 2014 Impala--they couldn't fix the problem. Do *not* take a 2014 Chevrolet Impala to do this dealership. They don't know how to work on it, and they don't want to work on it! More

Why, not just because the service, an oil change and recall fix, was performed promptly and professionally but it comes down to the little details that made our experience a great one. Tire rotation is recall fix, was performed promptly and professionally but it comes down to the little details that made our experience a great one. Tire rotation is included with the oil change. I have had this service performed many times at many Chevy dealers around the US and this is the first time that the service technician took the time to make sure that the tires were inflated to Chevy specs. We'll be back! More

They are always reliable, helpful and friendly. The service center, plus waiting area are clean and relaxing. They are accurate about the time need for service and will provide information about any f service center, plus waiting area are clean and relaxing. They are accurate about the time need for service and will provide information about any future service that may be needed but will work with you on prioritizing additional service depending on your time and funds. I would highly recommend this service center to anyone. More

I have owned my Camaro for a year now. I have returned several time for routine maintenance only. The staff & service department are the best I have ever encountered since I started to drive...many, many several time for routine maintenance only. The staff & service department are the best I have ever encountered since I started to drive...many, many moon ago. Great job guys... More

I was given an appointment that was convienient for my schedule, the work was done quickly and correctly. The service staff was friendly and courtious. I have used them before and I will continue to for schedule, the work was done quickly and correctly. The service staff was friendly and courtious. I have used them before and I will continue to for my currrent Chevy vehical. More

Brandi was an extreme help! She was very quick and was able to pull up everything needed to be done to the service and even double checked with other associates to confirm this was everything I needed for able to pull up everything needed to be done to the service and even double checked with other associates to confirm this was everything I needed for the service of the car. Definitely goes the extra mile to ensure great customer service! Would definitely recommend to others for service as well as this body shop. I was more than pleased once my spoiler was put on. Labor prices were great and reasonable as well! More

I always go to get my oil change and have my SUV checked as well as rotate my tires. For years I been very friendly welcomed and I can recommand it for sure. Nelson is very helpful and same Wayne. as well as rotate my tires. For years I been very friendly welcomed and I can recommand it for sure. Nelson is very helpful and same Wayne. More

Wayne is the service manager. He supports the customer as if he is managing/working on his own car. He always places the customer interests first. My vote for employee of the year. as if he is managing/working on his own car. He always places the customer interests first. My vote for employee of the year. More