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Ourisman Chevrolet of Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.2
272 Reviews
What really sets a car dealership apart these days? Value, Selection and Price You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time! Save Time and Money You can research the features and options of new vehicles from the Research Tools of this site. Convenient Location To visit our dealership, check our Map and Location and Department Hours – we would like to meet you in person and help you with your car ownership needs. Our dealesrship is conveniently located and worth the drive. Service, Parts, Accessories When it's time for regularly scheduled Service, Maintenance or Repairs, we hope you'll consider our modern and friendly Service Department. If you need Parts or Accessories for your vehicle we're glad to help and have departments standing by and ready to serve you.
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807 Rockville Pike

Rockville, MD

20852

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Showing 272 reviews

June 09, 2023

Everyone is knowledgeable & efficient, especially Nick & Steve. I deal with them every time I come for service. They are an asset to your dealership. Thank you very much. More

by JuJu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez
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Jun 09, 2023 -

Ourisman Chevrolet of Rockville responded

We greatly appreciate you taking the time to give us a 5 star review! Thank you JuJu!

Jun 09, 2023 -

JuJu responded

You’re welcome!!! Have a great day!!!

June 07, 2023

Hideous customer service. Car dropped off for service with appointment was still not looked at after 24 hours. Computer diagnosis was completely at odds (most things ok) with More

by elyse.summers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris and Roland
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Jun 08, 2023 -

Ourisman Chevrolet of Rockville responded

Good morning Elyse, We value all feedback to help us better serve all customers. I wanted to take some time to address your concerns in this review. 1.) We make and schedule appointments for drop off. This is your scheduled time for us to intake your car. Many factors go into the flow of your vehicle in and out of the service department once we intake it. I apologize that we didn't meet your expectations here. 2.) Your diagnosis concerns. You came in for a check engine light. We run the scan tool and that will give us general information to continue diagnosis. The computer can only tell us when things aren't right and we use that information to trace down the cause of why. In your case we found a cracked exhaust pipe, a computer could not tell us that. We also perform a multi-point inspection on all vehicles to give you any recommendations that fall within industry guidelines. In your case, we recommended the following: Cabin Filter - Due to Age and Mileage Engine Air Filter - Due to Age and Miles Wiper Blades - We notated streaking while in use Four Tires - Industry average for recommendation of replacement is 4-5/32nds, all four of yours measured at 5/32nds which is why we recommended. Alignment - Due to Age and Mileage, in conjunction with tire replacement. Our recommendations are so you know the overall health of your vehicle and what it would require to have it at it's best possible operation condition. You are not required to perform and of the recommendations, they are simply our suggestions based on industry standards. It looks like you've serviced with us 28 times in the past, so we will be sad to see you go. Thank you for your loyal service with us in the past and thank you for your feedback. If there is anything I can do for you in the future please don't hesitate to reach out directly at mike@ourismancars.com.

May 29, 2023

Great service team and advisor. No hidden issues. Transport to/from day job was perfect More

by AGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Krum
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May 30, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you very much, AGS, for your 5-star review! Excellent customer service is our top priority, and we're grateful you experienced that throughout your service visit. Glad to hear the transportation was perfect. If you or your Chevrolet needs anything, please don't hesitate to reach out! We're here anytime. Enjoy the rest of your day, and have safe travels! We look forward to your next visit with Ourisman.

May 27, 2023

Great Allen was very helpful appreciated the service and the coffee. See you next year More

by jlopezjsn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
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May 30, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much for taking the time to share your feedback with us! We appreciate the staff highlight for Allen and will be sure to pass your kind words on--we're grateful to have him on our team. Glad to hear you appreciated the coffee. If you or your Chevrolet needs anything, we're here anytime and grateful to assist. Have a wonderful rest of your day, and we'll see you next year! Take care! :)

May 22, 2023

Love the service, Mandeep is an awesome service advisor. I love them!❤️ i would not go anywhere with my Chevy. I would recommend anyone to choose this dealership for their service. They are friendly and hel More

by Denisteenw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandeep
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May 23, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you very much for your 5-star review! We're thrilled to hear about your positive experience throughout your service appointment. We'll be sure to pass your kind words on to Mandeep and tell them to keep up the great work. If you or your vehicle needs anything, please don't hesitate to reach out! We're here anytime. Enjoy the rest of your day, and have safe travels!

April 18, 2023

I’ve bought many vehicles from Ourisman chev and the Service was Fantastic. Service dept is the Greatest!!! My SUV always comes out running like new !!! The Advisers are Awesome especially Nick, he’s pl More

by sboyd1216
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Swartz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reggie and Nick
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Apr 20, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you very much for your thoughtful review! Excellent customer service is our top priority, and we're grateful you consistently experience that with Ourisman Chevrolet of Rockville. We'll be sure to tell Nick, our Service Department, and the rest of our team to keep up the great work. Congratulations on the new Chevy--we hope you love it! If you ever need anything, we're here anytime. Thank you for continuing to support Ourisman. Have a wonderful day, and drive safe! :)

April 15, 2023

Ourisman made the purchase easy and simple. I really loved how they helped me make a final decision. Hope I didn’t drive them crazy 😆. Thank you all very much ❤️ More

by Californiagrandma
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donathan Little
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Apr 17, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you very much for taking the time to leave a review! Excellent customer service is our top priority at Ourisman Chevrolet of Rockville, and we're grateful you experienced that with our helpful and professional team members. Glad to hear you were able to make a final decision with confidence! If you need anything, we're here anytime. Thanks again for supporting Ourisman, and have a wonderful day! :)

March 05, 2023

I am very pleased to have worked with my sales Rep Kasheem Wilkinson. He greeted my with a smile and enthusiasm. He not only asked what I was looking for during my visit, he searched Ourisman's entire More

by Mark T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kasheem Wilkinson
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Mar 06, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you very much, Mark, for your 5-star review! Excellent customer service is our top priority, and we're thrilled that showed in Kasheem's friendliness, knowledge, and professionalism. We'll be sure to pass your kind words on and tell him to keep up the great work moving forward. If you need anything, we're here and happy to help. Thanks again for supporting Ourisman Chevrolet of Rockville! We look forward to your next visit. Have safe travels.

January 03, 2023

Ouriman gave me a quote for a Chevy Bolt, took a $2. 5k deposit from me to reserve it, and the day I was supposed to pick it up, they slipped a $4k increase into the contract without ever saying a word t More

by KT
Recommend Dealer
No
Employees Worked With
Mike Click
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Feb 02, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you for your feedback. If there are any other issues please reach out directly to myself at mike@ourismancars.com

December 07, 2022

I have bought 3 vehicles from them since 2018 . I also bought Oil changes for my truck and didn't use all of them before i sold it . I asked them to transfer last oil change to my car and they tol More

by spencer1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
finance dept told me
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Feb 01, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you for taking the time to share your feedback, Spencer. Oil changes--even those bought in advance--expire approximately four (4) years from the date of purchase. This might explain why we were unable to transfer the last oil change to your car. Unfortunately, we at Ourisman cannot assist you with the expired oil change. You would have to reach out to JM&A and discuss the matter with one of their representatives. Their general contact number is (800) 553-7146. You can also reach out to Fidelity Warranty Services at (800) 327-5172. If you have any additional questions, please contact our General Manager at mike@ourismancars.com.

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