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Ourisman Chevrolet of Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.2
275 Reviews
What really sets a car dealership apart these days? Value, Selection and Price You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time! Save Time and Money You can research the features and options of new vehicles from the Research Tools of this site. Convenient Location To visit our dealership, check our Map and Location and Department Hours – we would like to meet you in person and help you with your car ownership needs. Our dealesrship is conveniently located and worth the drive. Service, Parts, Accessories When it's time for regularly scheduled Service, Maintenance or Repairs, we hope you'll consider our modern and friendly Service Department. If you need Parts or Accessories for your vehicle we're glad to help and have departments standing by and ready to serve you.
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807 Rockville Pike

Rockville, MD

20852

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Showing 275 reviews

June 25, 2023

Very unethical. We were asked to fill out credit form and they collected our information presumably to sell the car. The General Sales Manager Joshua called me at More

by SG
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Buster, Joshua
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Jun 26, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much for taking the time to leave us a review. It is critical for these types of reviews to have all the facts. Your initial visit with us was on 6/19/23 at 11am. We attempted to come to an agreement at that time to no avail. We continued to follow up and did come to an agreement on pricing. In the essence of keeping all things fair for all customers, our vehicles are available for sale until legal contracts are signed. Yes, the vehicle in question was finalized right before your arrival at 3pm on 6/24/23, this was not the result of unethical practices, simply another customer purchasing a unit that was in-stock. We do have other Bolt's available that your deal could be honored on. Should you have any further questions, please reach out at mike@ourismancars.com.

Jun 27, 2023 -

SG responded

Absolutely. The vehicle should be offered for sale, I get that. However, we were called at 245 pm by your general sales manager, Mr Joshua inviting us to come to the dealership at 3 PM. Now, that's unfortunately not ethical to offer a vehicle for sale which was already sold out per your own reckoning above. Why do that? We did not force anyone. And, yes we came on the 19jun first. We had pretty much given up but different members of your sales staff kept calling us, another sign of your greasy sales practices, offering the same vehicle repeatedly. You offer other vehicles now. Sorry. After rude behavior by your GM, you would be the last dealership that I would purchase a new vehicle from. My rating stands.

June 12, 2023

Nick V. was very helpful and professional. Thanks for the excellent customer service! Very knowledgeable! More

by MTovornik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez
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Jun 13, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much for taking the time to leave this review! We are happy you are a customer of ours.

June 12, 2023

After much confusion…. . I finally was able to drive my new trailblazer home. It was being repaired for an antenna issue. Now At 330 miles. The main screen is blac More

by Karensmith3628
Recommend Dealer
No
Employees Worked With
Don
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Jun 12, 2023 -

Ourisman Chevrolet of Rockville responded

Hello Karen, My General Sales Manager, Cammeron, is calling you as I type this.

June 09, 2023

Everyone is knowledgeable & efficient, especially Nick & Steve. I deal with them every time I come for service. They are an asset to your dealership. Thank you very much. More

by JuJu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez
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Jun 09, 2023 -

Ourisman Chevrolet of Rockville responded

We greatly appreciate you taking the time to give us a 5 star review! Thank you JuJu!

Jun 09, 2023 -

JuJu responded

You’re welcome!!! Have a great day!!!

June 07, 2023

Hideous customer service. Car dropped off for service with appointment was still not looked at after 24 hours. Computer diagnosis was completely at odds (most things ok) with More

by elyse.summers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris and Roland
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Jun 08, 2023 -

Ourisman Chevrolet of Rockville responded

Good morning Elyse, We value all feedback to help us better serve all customers. I wanted to take some time to address your concerns in this review. 1.) We make and schedule appointments for drop off. This is your scheduled time for us to intake your car. Many factors go into the flow of your vehicle in and out of the service department once we intake it. I apologize that we didn't meet your expectations here. 2.) Your diagnosis concerns. You came in for a check engine light. We run the scan tool and that will give us general information to continue diagnosis. The computer can only tell us when things aren't right and we use that information to trace down the cause of why. In your case we found a cracked exhaust pipe, a computer could not tell us that. We also perform a multi-point inspection on all vehicles to give you any recommendations that fall within industry guidelines. In your case, we recommended the following: Cabin Filter - Due to Age and Mileage Engine Air Filter - Due to Age and Miles Wiper Blades - We notated streaking while in use Four Tires - Industry average for recommendation of replacement is 4-5/32nds, all four of yours measured at 5/32nds which is why we recommended. Alignment - Due to Age and Mileage, in conjunction with tire replacement. Our recommendations are so you know the overall health of your vehicle and what it would require to have it at it's best possible operation condition. You are not required to perform and of the recommendations, they are simply our suggestions based on industry standards. It looks like you've serviced with us 28 times in the past, so we will be sad to see you go. Thank you for your loyal service with us in the past and thank you for your feedback. If there is anything I can do for you in the future please don't hesitate to reach out directly at mike@ourismancars.com.

May 29, 2023

Great service team and advisor. No hidden issues. Transport to/from day job was perfect More

by AGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Krum
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May 30, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you very much, AGS, for your 5-star review! Excellent customer service is our top priority, and we're grateful you experienced that throughout your service visit. Glad to hear the transportation was perfect. If you or your Chevrolet needs anything, please don't hesitate to reach out! We're here anytime. Enjoy the rest of your day, and have safe travels! We look forward to your next visit with Ourisman.

May 27, 2023

Great Allen was very helpful appreciated the service and the coffee. See you next year More

by jlopezjsn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
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May 30, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much for taking the time to share your feedback with us! We appreciate the staff highlight for Allen and will be sure to pass your kind words on--we're grateful to have him on our team. Glad to hear you appreciated the coffee. If you or your Chevrolet needs anything, we're here anytime and grateful to assist. Have a wonderful rest of your day, and we'll see you next year! Take care! :)

May 22, 2023

Love the service, Mandeep is an awesome service advisor. I love them!❤️ i would not go anywhere with my Chevy. I would recommend anyone to choose this dealership for their service. They are friendly and hel More

by Denisteenw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandeep
Report | Print
May 23, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you very much for your 5-star review! We're thrilled to hear about your positive experience throughout your service appointment. We'll be sure to pass your kind words on to Mandeep and tell them to keep up the great work. If you or your vehicle needs anything, please don't hesitate to reach out! We're here anytime. Enjoy the rest of your day, and have safe travels!

April 18, 2023

I’ve bought many vehicles from Ourisman chev and the Service was Fantastic. Service dept is the Greatest!!! My SUV always comes out running like new !!! The Advisers are Awesome especially Nick, he’s pl More

by sboyd1216
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie and Nick, Brian Swartz
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Apr 20, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you very much for your thoughtful review! Excellent customer service is our top priority, and we're grateful you consistently experience that with Ourisman Chevrolet of Rockville. We'll be sure to tell Nick, our Service Department, and the rest of our team to keep up the great work. Congratulations on the new Chevy--we hope you love it! If you ever need anything, we're here anytime. Thank you for continuing to support Ourisman. Have a wonderful day, and drive safe! :)

April 15, 2023

Ourisman made the purchase easy and simple. I really loved how they helped me make a final decision. Hope I didn’t drive them crazy 😆. Thank you all very much ❤️ More

by Californiagrandma
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donathan Little
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Apr 17, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you very much for taking the time to leave a review! Excellent customer service is our top priority at Ourisman Chevrolet of Rockville, and we're grateful you experienced that with our helpful and professional team members. Glad to hear you were able to make a final decision with confidence! If you need anything, we're here anytime. Thanks again for supporting Ourisman, and have a wonderful day! :)

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