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Ourisman Chevrolet of Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.2
272 Reviews
What really sets a car dealership apart these days? Value, Selection and Price You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time! Save Time and Money You can research the features and options of new vehicles from the Research Tools of this site. Convenient Location To visit our dealership, check our Map and Location and Department Hours – we would like to meet you in person and help you with your car ownership needs. Our dealesrship is conveniently located and worth the drive. Service, Parts, Accessories When it's time for regularly scheduled Service, Maintenance or Repairs, we hope you'll consider our modern and friendly Service Department. If you need Parts or Accessories for your vehicle we're glad to help and have departments standing by and ready to serve you.
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807 Rockville Pike

Rockville, MD

20852

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Showing 272 reviews

September 07, 2023

Service Representative Mr Alan Krum provided outstanding customer service, logging very detailed notes and instructions regarding serive on my 2017 Chevy Suburban. He called me promptly w/ upda More

by Dr_R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Krum
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Sep 08, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much for giving Allen this review! We appreciate your business.

August 30, 2023

Absolutely the easies transaction I'Ve ever had buying a new car. Theaodora Kona andMike Click are the very best. No xx, straight talk and once we understood each other quickly reached a deal. Zero pressure More

by Greg B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theodore Kona, Mike Click
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Sep 08, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you Greg! We appreciate you.

August 29, 2023

Roland the service rep was helpful, knowledgeable and polite. Called several times with updates and when the work was finished. Thanks. More

by Jack_havas
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Eu
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Sep 08, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you Jack!

August 19, 2023

Nick Vasquez is my MAN ! He's quick and motivated to take good care of his customers. Thank you. More

by Mkedda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Shenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Vasquez, Andy Mikan
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Sep 08, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much!

August 03, 2023

Nick was a great help and we appreciate him always providing excellent service to our family More

by Dle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Aug 17, 2023 -

Ourisman Chevrolet of Rockville responded

Dle, thank you for taking the time to share your feedback with us! We appreciate the staff highlight for Nick and will pass your kind words on to him. We're grateful to have him on our team and are thrilled he makes each visit excellent for you and your family. If you or your Chevrolet needs anything, we're here anytime. Have a great rest of your day, and thanks for being a member of the Ourisman Family! :)

July 28, 2023

Great service from start to finish. Everything was completed as needed, by phone, text and email, despite me being in South Carolina. More

by 2500DE
Recommend Dealer
Yes
Employees Worked With
Reggie Wilkinson
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Jul 29, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much for taking the time to leave us a 4 star review!

July 26, 2023

Very communicative and good suggestions on tune up items, but expensive. Staff is very good. More

by Coloradodriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez
Report | Print
Jul 29, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much for taking the time to leave us a 4 star review!

June 25, 2023

Very unethical. We were asked to fill out credit form and they collected our information presumably to sell the car. The General Sales Manager Joshua called me at More

by SG
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Buster, Joshua
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Jun 26, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much for taking the time to leave us a review. It is critical for these types of reviews to have all the facts. Your initial visit with us was on 6/19/23 at 11am. We attempted to come to an agreement at that time to no avail. We continued to follow up and did come to an agreement on pricing. In the essence of keeping all things fair for all customers, our vehicles are available for sale until legal contracts are signed. Yes, the vehicle in question was finalized right before your arrival at 3pm on 6/24/23, this was not the result of unethical practices, simply another customer purchasing a unit that was in-stock. We do have other Bolt's available that your deal could be honored on. Should you have any further questions, please reach out at mike@ourismancars.com.

Jun 27, 2023 -

SG responded

Absolutely. The vehicle should be offered for sale, I get that. However, we were called at 245 pm by your general sales manager, Mr Joshua inviting us to come to the dealership at 3 PM. Now, that's unfortunately not ethical to offer a vehicle for sale which was already sold out per your own reckoning above. Why do that? We did not force anyone. And, yes we came on the 19jun first. We had pretty much given up but different members of your sales staff kept calling us, another sign of your greasy sales practices, offering the same vehicle repeatedly. You offer other vehicles now. Sorry. After rude behavior by your GM, you would be the last dealership that I would purchase a new vehicle from. My rating stands.

June 12, 2023

After much confusion…. . I finally was able to drive my new trailblazer home. It was being repaired for an antenna issue. Now At 330 miles. The main screen is blac More

by Karensmith3628
Recommend Dealer
No
Employees Worked With
Don
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Jun 12, 2023 -

Ourisman Chevrolet of Rockville responded

Hello Karen, My General Sales Manager, Cammeron, is calling you as I type this.

June 12, 2023

Nick V. was very helpful and professional. Thanks for the excellent customer service! Very knowledgeable! More

by MTovornik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez
Report | Print
Jun 13, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much for taking the time to leave this review! We are happy you are a customer of ours.

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