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Ourisman Chevrolet of Rockville

Rockville, MD

4.2
272 Reviews
What really sets a car dealership apart these days? Value, Selection and Price You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time! Save Time and Money You can research the features and options of new vehicles from the Research Tools of this site. Convenient Location To visit our dealership, check our Map and Location and Department Hours – we would like to meet you in person and help you with your car ownership needs. Our dealesrship is conveniently located and worth the drive. Service, Parts, Accessories When it's time for regularly scheduled Service, Maintenance or Repairs, we hope you'll consider our modern and friendly Service Department. If you need Parts or Accessories for your vehicle we're glad to help and have departments standing by and ready to serve you.
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807 Rockville Pike

Rockville, MD

20852

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Showing 272 reviews

December 21, 2023

I have worked with this family owned business many times over the years. The Rockmont location is clean, staff is courteous, professional and knowledgeable. Nick Vasquez was exceptional during the two separ More

by thakins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez - Service
Jan 02, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you so much for your kinds words! Nick is a huge value here and we are happy to know he exceeded your expectations on more than one occasion!

December 05, 2023

The first repair work took a week and when I picked the vehicle up and drove home, I realized that the work was shoddy and incomplete. I returned the vehicle and it took another week to correct and finish More

by Mjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Vasquez
Dec 20, 2023 -

Ourisman Chevrolet of Rockville responded

Mjb, thank you for taking the time to share your feedback with us. We regret that your experience was less than ideal and take your concerns regarding the service work and payment seriously. This is not the level of excellent customer service we are known for. Our General Manager, Cammeron Mayberry, is aware of your review and is working on a solution with his team. Could you please reach out to him directly at CMayberry@OurismanCars.com? He will be grateful to have a discussion with you. We look forward to hearing from you. Thank you for helping us refine our services, and have safe travels.

November 24, 2023

Salespeople come and go here, so get one of the experienced ones for better service. I bought my first EV here and swore I’d never buy another car from them, but their highest rated salesman change More

by ABeeGetsTired
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie Wilkerson, Kasheem Wilkerson
Nov 29, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you very much for your 4-star review! We appreciate the staff highlights for Reggie and Kasheem at Ourisman Chevrolet of Rockville and will be sure to pass your kind words on. Thanks, too, for your feedback on our Service Department. If there are any areas of opportunity we can explore to earn your 5-star review, please reach out to our General Manager, Mike Click, directly at Mike@OurismanCars.com. We look forward to hearing from you and making your next visit great. Congratulations on your new Chevrolet--we hope you've been loving it! Take care!

November 14, 2023

Chuck provided exceptional customer service. He gave me the number of a tow company, notified me when my vehicle arrived, expedited the diagnosis to accommodate my out-of-town travel plans, and More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Mullen
Nov 25, 2023 -

Ourisman Chevrolet of Rockville responded

Nancy, thank you very much for your 5-star review! We appreciate the staff highlight for Chuck and will be sure to pass your kind words on to him. Glad his excellent communication and friendly demeanor made your visit the best it could be. If you or your Chevrolet needs anything, our team at Ourisman Chevrolet of Rockville is here anytime! We look forward to welcoming you back for any future vehicle purchase or service needs. Have safe travels.

November 08, 2023

Service was quick and friendly . I always go to this dealership for any repair woks and I am happy. More

by mominulk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
Nov 10, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you!

October 23, 2023

Service person was very friendly and experienced. Told me very concisely the status of my service and time it would take. Car went through car wash and inside vacuum before I left service station. More

by Ingeborg Costa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ender Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much for your 5-star review, Ingeborg! Excellent customer service is our top priority, and we're grateful you experienced that during your service visit. We'll tell our team to keep up the great communication and attention to detail. We appreciate your business and look forward to welcoming you and your Chevrolet back at Ourisman Chevrolet of Rockville. Have a great day and drive safe!

October 18, 2023

Nick Vasquez is the consummate customer service representative. He is friendly, knowledgeable, and looks for ways to make his customers the center of attention. More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez
Nov 02, 2023 -

Ourisman Chevrolet of Rockville responded

Charles, thank you for taking the time to leave a review! We appreciate the staff highlight for Nick and are thrilled about your positive experience working with him. Glad to hear his friendliness and professionalism made your service visit great. If you or your Chevrolet needs anything, please don't hesitate to schedule an appointment on our website--we're here anytime. Thanks for supporting Ourisman and have a great day!

October 02, 2023

This is my first time in this dealership and i am very satisfied on how they fix my service car. The Advisor is great especiallyRoland EA . More

by mo
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland, EA
Oct 13, 2023 -

Ourisman Chevrolet of Rockville responded

Mo, thank you for taking the time to share your feedback with us! We're thrilled to hear about your positive experience working with Roland during your service visit. We'll be sure to pass your kind words on and tell them to keep up the great work. If you or your Chevrolet needs anything, we're here anytime. Have a great day, and drive safe! We look forward to welcoming you back at Ourisman Chevrolet of Rockville.

September 23, 2023

Scheduling service for my 2023 Traverse by phone was fast & easy. Chuck Mullen, Advisor, efficiently & cheerfully assisted me on all aspects of this service, which was the first time for me to come to Ourism More

by ricdjpal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Mullen
Oct 06, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you for taking the time to share your valuable feedback with us! We appreciate the staff highlight for Chuck and are thrilled to hear he made your service visit excellent. We'll be sure to pass your kind words concerning his kindness and professionalism on to him. Thanks, too, for your feedback on our clean waiting area. If your Chevrolet needs anything, we're here anytime! Have a great day, and drive safe! We look forward to welcoming you back at Ourisman.

September 22, 2023

Nakeya Brown was very persistent in getting us into a car we wanted and worked with us to get a price we could afford. She kept us informed throughout the buying process and beyond. More

by bstevens.psu
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nakeya Brown
Sep 22, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much for taking the time to leave Nakeya this review! We appreciate your business.

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