Ourisman Chevrolet of Rockville

Customer Service Here is DEAD Sincerely hope this review makes it to Dug. Having been in dealerships and the automotive industry as my career, I expected the golden rule of cus Sincerely hope this review makes it to Dug. Having been in dealerships and the automotive industry as my career, I expected the golden rule of customer service, "treat others the way you wish to be treated". I pulled my vehicle up to the service bay at the Ourisman Chev dealer on Frederick Rd. No greeting as i got out, this isn't uncommon so i thought nothing of it. I walked in to the service lobby where 3 service advisors sat, typing on their computers. No other guests present. Again I stood here with out a greeting. Being polite, I stood there, checked my cell phone for the time, and removed my sunglasses. Moments later a service advisor who sat all the way to the right, a bigger man, with a mustache. I belive the man's name was Tim. He made eye contact with me and said to me "Whata ya need?" I was first surprised by his greeting, but approached his desk to begin a dialog anyways. I told Tim that I was hoping to drop my car off for the day (this was 10:15AM) and I was looking to have a L.O.F (oil change) done and to have my tires balanced and rotated. Tim interrupted me, put his hand up, and said "let me stop you right there" I paused, very surprised of his reaction to my modest request, and let him talk. Tim was very condescending to me in his demeanor, told me im looking at days before he can look at my car. I responded by saying "really? days? for a oil change and rotating tires?" Tim responded "yup, sorry cant help ya!" and started to type again on his computer. I said as I picked up my keys from the desk "Geez, I'll go to Criswell Chev if you're that booked" As I ended my sentence and started to walk away, Tim yelled "yeah, you go ahead and go then!" Besides the current poor facade of the exterior and interior of this dealership (knowing they are building a new facility) the lack of customer service here is so fundamentally poor that no matter what the dealership looks like or is where it is located this is a place to stay away from. Now being in automotive the best practice would be for this dealership to read this review and put efforts forth in correcting the poor experience. I doubt that this will happen. Also - you 'll never see this review on their website, as they put workflows in place to only show the 5 star reviews on their website. I plan to talk about my experience on DealerRater, Edmunds, DrivingSales, DealerRefresh, and on my personal facebook, twitter, and Google +. No wonder franchise dealerships in america have a bad rap, and they cant overcome. After this experience, I have took my vehicle to a local repair shop, GREAT customer service. My car is there now and they have promised to have it completed shortly after lunch. More

Wonderfully Timed! We all dread the process of purchasing a car from the distrust of the process to the T/O and just time it takes. However, this was one of those rare We all dread the process of purchasing a car from the distrust of the process to the T/O and just time it takes. However, this was one of those rare experiences which I hope is the trend for future car buyers, minimally the standard practice at this dealership. I knew what I wanted and didn't have time for the games nor exhaustive cat and mouse that surround the car purchasing experience. I made a call and my pleasant sales person was Hector Rios. I told him what I was looking for on their lot and advised that I only had ltd time to test drive and process the paperwork if the car was to my liking. I met him, I test drove and while I did he just provided the facts of the car w/out over selling it. Little did he know that I know my cars very well and have been through the process more than a hand full of times. The comments he made were dead on and he allowed me to come to my decision. I then advised him lets do it, but asked him to please inform the mngrs that time is critical and needed to be out w/in an hr. Behold, the skies opened up and from the new car sales manager to financing we were in and out without the stress and headache w/in an hr. It was a professional business transaction where both parties respected the time and purpose for being there and just made it happen. Car buying doesn’t need to be a sales pitch! Rather inform the consumer, consult on the benefits and provided the info that is relevant to the transaction and the rest will fall into place. I understand that me purchasing on a Friday around lunch time helped in the overall timing since it was slower, however, that doesn’t take away from the fact on what this team did. They could have lived in the moment of that slow pace and just taken their sweet old time. They didn’t! They respected me as a consumer and I will make an effort to purchase again when that time arises. Thank you for respecting my time! More

Great people , service and price. I usually shop around before I buy cars but I made exception this time. People were nice and straightforward with great price s , service and price. I usually shop around before I buy cars but I made exception this time. People were nice and straightforward with great price so I didn't have to spend too much time at dealer. More

Very friendly service, got my car on the same day My husband and I were looking for a truck, and this is the first place we visited. We ended up buying one we had seen online. We got a great deal, and My husband and I were looking for a truck, and this is the first place we visited. We ended up buying one we had seen online. We got a great deal, and Hector Rios, our sales rep, was very patient and put no pressure on us to purchase. More

Great Experience I went to this location and bought my first car, a 2016 Chevy Equinox, a few weeks ago. The salesmen, Tahir and Richard, were very helpful and inform I went to this location and bought my first car, a 2016 Chevy Equinox, a few weeks ago. The salesmen, Tahir and Richard, were very helpful and informative during my car buying experience. I would definitely recommend this location if you're looking for great service. More

Best Experience at a Car Dealership Best experience ever at a dealership. Richard (sales manager) and Moe (salesman) were 100% honest and straightforward. They beat the local competito Best experience ever at a dealership. Richard (sales manager) and Moe (salesman) were 100% honest and straightforward. They beat the local competitor by $3000. I picked my vehicle and was driving home in less than two hours. No games, no surprises, no last-minute additional fees. Additionally, their processing fee is $300, compared to a standard $599-$699 in Northern Virginia. More

Amazing Ended up trading in my challenger for a camaro and the staff at the dealership worked hard to get me the best price and the closer to where I wanted t Ended up trading in my challenger for a camaro and the staff at the dealership worked hard to get me the best price and the closer to where I wanted to pay very helpful More

Outstanding!!! Great Experience!! Bilingual sales representative made the visit very comfortable to work with. Helpful and had knowledge of the vehicle we purchased. Great Experience!! Bilingual sales representative made the visit very comfortable to work with. Helpful and had knowledge of the vehicle we purchased. In all this years we had never had such a fast and positive result when buying a car. The dealership showed a great environment and costumer service was nice!!! More

Happy customer Moe my sales rep was amazing. I highly recommend him and Ourisman Rockmont Chevy. The staff was amazing. Prices wee competitive. I can say enough abou Moe my sales rep was amazing. I highly recommend him and Ourisman Rockmont Chevy. The staff was amazing. Prices wee competitive. I can say enough about Moe. More

Great Service I came in to purchase a Dodge Challenger and was extremely satisfied with the service I recieved David Gray was great and I recommend this dealer to a I came in to purchase a Dodge Challenger and was extremely satisfied with the service I recieved David Gray was great and I recommend this dealer to anyone looking to purchase a car. More