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Ourisman Chevrolet of Rockville

Rockville, MD

4.2
274 Reviews
What really sets a car dealership apart these days? Value, Selection and Price You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time! Save Time and Money You can research the features and options of new vehicles from the Research Tools of this site. Convenient Location To visit our dealership, check our Map and Location and Department Hours – we would like to meet you in person and help you with your car ownership needs. Our dealesrship is conveniently located and worth the drive. Service, Parts, Accessories When it's time for regularly scheduled Service, Maintenance or Repairs, we hope you'll consider our modern and friendly Service Department. If you need Parts or Accessories for your vehicle we're glad to help and have departments standing by and ready to serve you.
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807 Rockville Pike

Rockville, MD

20852

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Showing 274 reviews

September 24, 2024

I had some initial concerns with my experience at Chevrolet Ourisman Rockville, but after discussing the situation further with Edwin, everything was resolved to my satisfaction. I originally wanted More

by Sumeet Patiyal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernadez
Sep 27, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for your updated review Sumeet! I'm happy we were able to take the situation, turn it around and leave a smile on your face!

September 23, 2024

Everybody was very professional and all aspects were handled very efficiently. Very nice experience. Two thumbs up! More

by gimmeabreak180
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Alvarez
Sep 24, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for your 5 star review!

August 20, 2024

The service agent had great interpersonal skills. He was friendly, professional and worked with me regarding my requests. More

by vet517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandeep Singh
Aug 20, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for your 5 star review!

August 20, 2024

UPDATED: I thought this experience was going to be good considering Cammeron initially was polite, boy was I wrong!!! My husband who is military and I bought a 2024 used pathfinder from Ourisman Chevrolet More

by Cierra_silvernail
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cammeron Mayberry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wellington, B.Jones
Aug 20, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for the kind review Cierra! I'm very happy we were able to turn you experience around and heave you pulling off in your new vehicle with a smile on your face. If you ever need any assistance with your vehicle needs you know who to call!

Oct 31, 2024 -

Cierra_silvernail responded

UPDATED: I thought this experience was going to be good considering Cammeron initially was polite, boy was I wrong!!! My husband who is military and I bought a 2024 used pathfinder from Ourisman Chevrolet after having issues at Ourisman Mazda. I added the 9H coating into the contract and opted for a 6-year tag since I was buying in MD but live in Delaware. Cammeron was aware of this, it was written in my contract, and I paid extra money to have the additional service and extended tags. Cammeron also said that they would fix three dents/scratches that were present on the vehicle for no charge and gave me a "We owe you" paper for it. My husband was not able to come with me because he just got stationed in California. When I went to pick up the vehicle because they had said that the vehicle was ready (scratches/dents fixed and 9H coating applied), the service was not completed, nothing had been done on the vehicle. My husband paid for an Uber three times for me because they kept having faulty work and did not fix the scratches repeatedly. They also thought I was stupid because I am a female and assumed I would know nothing about the 9H coating (what the paint should look like after it is applied, beading of water, and cure time), when I approached Cammeron about it he was disrespectful and told me it was not a big deal that they did not do the work. It was not until my husband called him that he was apologetic. Then KENYA totally disregarded the contract and only applied for a 2-year tag. She accused me of not opting for a 6-year tag when it was clearly in the contract and paid for. Cammeron admitted that she did the paperwork wrong and assured me that they would fix it. 19 days later and I had to call them to find out that the DMV said that I would have to do the paperwork. At this point my husband and I have been through more than enough with these people. We have lost time, and money dealing with them, from the countless Ubers, to paying extra for services that were not completed on three different occasions, to having to fix their mistakes without being compensated for it and them not reimbursing the additional funds. DO NOT BUY FROM HERE. They specifically disrespect and take advantage of women, that is horrible.

August 06, 2024

The service is excellent! I especially like how Nick explicitly explains what needs to be done and why. More

by Jclarke12002jlc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Aug 08, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for your recognition of Nick!

August 05, 2024

Stood transaction. Lucy was the front salesperson that did all the information work, show the car, came along during a test drive, etc. Excellent employee. Reggie set u More

by Malibu
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lucy, Reggie. Ximena, and their manager Omar Ramos
Aug 08, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for your detailed review of your experience here with us. I am delighted that we were able to deliver you a great service.

August 03, 2024

With the work that had to be done I am very pleased things were resolved and done to my liking. More

by ant10davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck
Aug 05, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for the 5 star review!

July 17, 2024

My family has been coming to the Bethesda MD Chevy dealer since 1962. We have always had good service. More

by phyllisn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yesir AlSaghji
Jul 26, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for your 5 star review and continued service!

July 03, 2024

The rep was extremely helpful and knowledgeable about what we wanted done and need to be done and kept us well informed on our cars status More

by Tjbockman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Year Al Saghrji
Jul 04, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for your 5 star review!

July 02, 2024

What a wonderful experience. I am from Missouri visiting here in the DC area and had some engine trouble on the way here. Dropped the car off to be serviced and they worked on th More

by Paultus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adreinna Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Prince, Danny Yohannes, Ender Portillo, Nelson Mejia, Mike Baron, Aleyda Jarquin
Jul 04, 2024 -

Ourisman Chevrolet of Rockville responded

That's great to hear! I'm glad we were able to fix your car promptly and that the service team was so helpful. Thanks for the 5 star review!

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