Ourisman Chevrolet of Rockville
Rockville, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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I had some initial concerns with my experience at Chevrolet Ourisman Rockville, but after discussing the situation further with Edwin, everything was resolved to my satisfaction. I originally wanted Chevrolet Ourisman Rockville, but after discussing the situation further with Edwin, everything was resolved to my satisfaction. I originally wanted a 2025 Chevy Trax with specific features, including a sunroof, but there was some confusion when I received the car without that feature. Edwin was incredibly helpful in addressing my concerns and ensuring I understood all my options. Despite the misunderstanding, the team worked with me to find a solution, and I appreciated their efforts to make things right. In the end, I got what I wanted, and Edwin's customer service really stood out. I recommend giving them a chance, especially if you're lucky enough to work with someone as dedicated as Edwin! More
UPDATED: I thought this experience was going to be good considering Cammeron initially was polite, boy was I wrong!!! My husband who is military and I bought a 2024 used pathfinder from Ourisman Chevrolet considering Cammeron initially was polite, boy was I wrong!!! My husband who is military and I bought a 2024 used pathfinder from Ourisman Chevrolet after having issues at Ourisman Mazda. I added the 9H coating into the contract and opted for a 6-year tag since I was buying in MD but live in Delaware. Cammeron was aware of this, it was written in my contract, and I paid extra money to have the additional service and extended tags. Cammeron also said that they would fix three dents/scratches that were present on the vehicle for no charge and gave me a "We owe you" paper for it. My husband was not able to come with me because he just got stationed in California. When I went to pick up the vehicle because they had said that the vehicle was ready (scratches/dents fixed and 9H coating applied), the service was not completed, nothing had been done on the vehicle. My husband paid for an Uber three times for me because they kept having faulty work and did not fix the scratches repeatedly. They also thought I was stupid because I am a female and assumed I would know nothing about the 9H coating (what the paint should look like after it is applied, beading of water, and cure time), when I approached Cammeron about it he was disrespectful and told me it was not a big deal that they did not do the work. It was not until my husband called him that he was apologetic. Then KENYA totally disregarded the contract and only applied for a 2-year tag. She accused me of not opting for a 6-year tag when it was clearly in the contract and paid for. Cammeron admitted that she did the paperwork wrong and assured me that they would fix it. 19 days later and I had to call them to find out that the DMV said that I would have to do the paperwork. At this point my husband and I have been through more than enough with these people. We have lost time, and money dealing with them, from the countless Ubers, to paying extra for services that were not completed on three different occasions, to having to fix their mistakes without being compensated for it and them not reimbursing the additional funds. DO NOT BUY FROM HERE. They specifically disrespect and take advantage of women, that is horrible. More
Stood transaction. Lucy was the front salesperson that did all the information work, show the car, came along during a test drive, etc. Excellent employee. Reggie set u Lucy was the front salesperson that did all the information work, show the car, came along during a test drive, etc. Excellent employee. Reggie set up with GM the special discount we were eligible for and add information about the new title and plates. Ximena was super efficient with the final paperwork, and Omar Ramos set the price quote and general contact, which was all done through email by our request to him. In a nutshell, awesome people, transaction to our likes. More
What a wonderful experience. I am from Missouri visiting here in the DC area and had some engine trouble on the way here. Dropped the car off to be serviced and they worked on th I am from Missouri visiting here in the DC area and had some engine trouble on the way here. Dropped the car off to be serviced and they worked on the issue expediently. The service department personnel were extremely kind to work with and I received many updates from them with the progress of the vehicle. I give them a 5 star rating and highly recommend this dealership!!! More