Ourisman Chevrolet of Rockville

Ourisman Rockmont Chevrolet - A great experience We had a great experience at Ourisman Rockmont Chevrolet. The process was easy and pleasant. Our sales rep Hector Rios went out of his way to take car We had a great experience at Ourisman Rockmont Chevrolet. The process was easy and pleasant. Our sales rep Hector Rios went out of his way to take care of us. He made sure that we were getting the best service, value and the car that we wanted. More

It's was fast easy !!! They was friendly and fast getting you in and out of the dealership . They went over the car and even put gas in it!!!! I would buy a car or truck off They was friendly and fast getting you in and out of the dealership . They went over the car and even put gas in it!!!! I would buy a car or truck off of them any day best experience I have had with a dealership!!! More

Great place to buy for a great price I worked with Hector Rios and he took care of me through the whole process. Not to mention he was able to get me a great deal and low APR. Ve I worked with Hector Rios and he took care of me through the whole process. Not to mention he was able to get me a great deal and low APR. Very Pleased with the dealership. More

Excellent dealership I had an excellent experience at Ourisman Rockmont Chevrolet! My fiance and I have bought and sold 7 vehicles now in the past decade and this time by I had an excellent experience at Ourisman Rockmont Chevrolet! My fiance and I have bought and sold 7 vehicles now in the past decade and this time by far was the smoothest and most pleasant experience. Our sales rep was Tahir Seeba and he went well out of his way to take care of us and make sure that we were getting the deal and the car that we wanted. Go visit him! More

Great for buying your next car! I am so grateful to the Ourisman Rockmont team. I was finally purchasing a new car after owning my old one for 10+ years. Both Tahir and Fares made I am so grateful to the Ourisman Rockmont team. I was finally purchasing a new car after owning my old one for 10+ years. Both Tahir and Fares made me feel informed about the vehicles and at the same time I felt no pressure. I really felt like they wanted me to find the car that was right for me (whether that was on their lot or not). It was nice to go through this process, as a woman, knowing they had my best intentions at heart. I ended up purchasing a certified pre-owned Chevy Equinox 2013. It had everything I was looking for in a new vehicle. Couldn't be happier! Thank you for making this such a fun and easy experience. Would (and will) recommend to any friend in need of a new vehicle. More

Awesome experience The guys at Ourisman Rockville did an amazing job at making my purchase an enjoyable one, special thanks to Tanner who knew the vehicle inside out and The guys at Ourisman Rockville did an amazing job at making my purchase an enjoyable one, special thanks to Tanner who knew the vehicle inside out and Charles that took care of the financing. More

Epitome of Customer Service Awesome dealership...Kudos, Kudos, Kudos to Ourisman's Rockmont Chevrolet, especially the Sales Representative Andy Mikan. Mr. Mikan was extremely pr Awesome dealership...Kudos, Kudos, Kudos to Ourisman's Rockmont Chevrolet, especially the Sales Representative Andy Mikan. Mr. Mikan was extremely professional, helpful and meticulous in his efforts in assisting me with my car purchase. From finding the exact vehicle I wanted, the color...all at a comparable price. Excellent customer service! More

Second vehicle purchase Great team, good price and as a previous customer I really recommend this dealership. The salesperson Tahir Seeba was very helpful and they work real Great team, good price and as a previous customer I really recommend this dealership. The salesperson Tahir Seeba was very helpful and they work really hard to get the truck with the options I wanted. More

Very helpful First car that I ever got and it went very smoothly and I really appreciated them helping me with everything they did. Was very satisfied. First car that I ever got and it went very smoothly and I really appreciated them helping me with everything they did. Was very satisfied. More

Customer Service Here is DEAD Sincerely hope this review makes it to Dug. Having been in dealerships and the automotive industry as my career, I expected the golden rule of cus Sincerely hope this review makes it to Dug. Having been in dealerships and the automotive industry as my career, I expected the golden rule of customer service, "treat others the way you wish to be treated". I pulled my vehicle up to the service bay at the Ourisman Chev dealer on Frederick Rd. No greeting as i got out, this isn't uncommon so i thought nothing of it. I walked in to the service lobby where 3 service advisors sat, typing on their computers. No other guests present. Again I stood here with out a greeting. Being polite, I stood there, checked my cell phone for the time, and removed my sunglasses. Moments later a service advisor who sat all the way to the right, a bigger man, with a mustache. I belive the man's name was Tim. He made eye contact with me and said to me "Whata ya need?" I was first surprised by his greeting, but approached his desk to begin a dialog anyways. I told Tim that I was hoping to drop my car off for the day (this was 10:15AM) and I was looking to have a L.O.F (oil change) done and to have my tires balanced and rotated. Tim interrupted me, put his hand up, and said "let me stop you right there" I paused, very surprised of his reaction to my modest request, and let him talk. Tim was very condescending to me in his demeanor, told me im looking at days before he can look at my car. I responded by saying "really? days? for a oil change and rotating tires?" Tim responded "yup, sorry cant help ya!" and started to type again on his computer. I said as I picked up my keys from the desk "Geez, I'll go to Criswell Chev if you're that booked" As I ended my sentence and started to walk away, Tim yelled "yeah, you go ahead and go then!" Besides the current poor facade of the exterior and interior of this dealership (knowing they are building a new facility) the lack of customer service here is so fundamentally poor that no matter what the dealership looks like or is where it is located this is a place to stay away from. Now being in automotive the best practice would be for this dealership to read this review and put efforts forth in correcting the poor experience. I doubt that this will happen. Also - you 'll never see this review on their website, as they put workflows in place to only show the 5 star reviews on their website. I plan to talk about my experience on DealerRater, Edmunds, DrivingSales, DealerRefresh, and on my personal facebook, twitter, and Google +. No wonder franchise dealerships in america have a bad rap, and they cant overcome. After this experience, I have took my vehicle to a local repair shop, GREAT customer service. My car is there now and they have promised to have it completed shortly after lunch. More