Ourisman Chevrolet of Rockville

Extremely Satisfied Shopped at Ourisman Chevrolet in Rockville yesterday looking to lease a 2019 Traverse. This was the fourth dealership that we'd been to, so there was Shopped at Ourisman Chevrolet in Rockville yesterday looking to lease a 2019 Traverse. This was the fourth dealership that we'd been to, so there was no need to go through all the features of the vehicle. We knew what we wanted. Through my employer, I have access to TrueCar and after entering my zip code, I was directed to Ourisman along with two other dealerships, I made contact with the Ourisman and was directed to Wardell Mitchell. He and I traded a few emails with the basics of our needs. We met with Wardell after arriving at the dealership and he took us down to their offsite lot. During the ride, we discussed what we wanted in a new Traverse. We also noticed how friendly and personable he was. Wardell made note of our requirements and when we arrived back at the dealership, he went to work Ermias Kassaye, the sales manager. During our visit, they presented several deals to choose from within our price range and with the options we wanted. After selecting a vehicle from the options given, we completed the paperwork and were preparing to leave when we realized that one of our requirements hadn't been met; something we'd specifically discussed with Wardell during our trip to the offsite lot. After confirming that we were missing an option that we wanted, Wardell and Ermias went back to work to find another vehicle. After finding a second vehicle, we realized that it also didn't have the required option. Finally, they found a third vehicle, which not only met our requirements, but also exceeded them significantly. And they honored the original deal. These two gentlemen have earned customers for life with their willingness to go the extra mile. Both men went above and beyond, offering us water, feeding us lunch and making sure we were comfortable while in the dealership. We can't say enough about their integrity in doing the right thing to ensure extremely satisfied customers A couple of other comments. The dealership, while nice inside with a comfortable lounge, is lacking customer parking out front. We didn't find a spot when we arrived and had to wait for someone to leave to have a parking space. The drive of 10+ minutes to the offsite lot, with traffic and lights, is such a negative customer experience. Our day was made longer by having to wait for someone to go pickup a vehicle for us to consider when the first vehicle didn't work out. Would recommend building a parking garage out back (can get one prefabbed, which reduces cost of onsite construction.). Having onsite inventory will make for a more pleasant experience and should drive up sales. More

Car stalls out I bought a 2007 buick lacrosse and after 4 days it stalls out on me all the time I was told by my salesman that I have a 60 day 2000 mile warranty and I bought a 2007 buick lacrosse and after 4 days it stalls out on me all the time I was told by my salesman that I have a 60 day 2000 mile warranty and if anything goes wrong just to bring it back I did so only for the service department to tell me that is no warranty on my vehicle. And I call several times and no one jas the common courtesy to return my phone calls. More

Great customer service Wardell Mitchell’s Was our salesman. He was friendly and kind. He answered all of our questions we had on our new Chevy Traverse. I would definitely r Wardell Mitchell’s Was our salesman. He was friendly and kind. He answered all of our questions we had on our new Chevy Traverse. I would definitely recommend this dealership! More

LIARS!!!!! I ABSOLUTELY DON'T RECOMMEND THIS DEALER! CUSTOMER SERVICE IS HORRIBLE. THEY USE DECEITFUL TACTICS WHILE RUSHING YOU TO PURCHASE A VEHICLE!!! SALESMA I ABSOLUTELY DON'T RECOMMEND THIS DEALER! CUSTOMER SERVICE IS HORRIBLE. THEY USE DECEITFUL TACTICS WHILE RUSHING YOU TO PURCHASE A VEHICLE!!! SALESMAN PETER FOSAH DIDNT DISCLOSE THAT IT WAS RENTAL UNTIL AFTER WE STARTED SIGNING PAPERS, INITIAL PRICE GIVEN CHANGED HIGHER ONCE WE DECIDED TO SIT AT TABLE TO BUY, HE DID NOT DISCLOSE THAT IT DIDN'T HAVE NAVIGATION UNTIL AFTER PURCHASE. I TOLD HIM IT WAS AN ESSENTIAL. HE WAS RUDE ONCE WE SEALED THE DEAL & DIDNT WANT TO ADDRESS OUR CONCERNS. WE WERE NEVER ADVISED THAT THERE WAS NO COOL DOWN PERIOD. WAS RUSHING A VISUALLY IMPAIRED PERSON WHEN TRYING TO READ DOCUMENTS. USED DISTRACTED TACTICS. WOULD NOT ALLOW US TO TEST DRIVE FOR 3 DAYS. WE TRIED TO SPEAK WITH ROBERT OURISMAN AS WELL AS GET HIS EMAIL ADDRESS....EVERYONE ON THE PHONE & IN PERSON GAVE US THE RUN AROUND. WE WERE TREATED LIKE 2ND RATED CITIZENS. WE CAME IN THERE WITH A GOOD ATTITUDE & THOUGHT WE WERE GETTING A GREAT BUY......BUT IN THE END IT WAS HORRIBLE More

1 (with the potential of ZERO stars) ZERO stars if I could!! This is the worst dealership I have ever been to. The service department will lie to you, and discourage you to have work done ZERO stars if I could!! This is the worst dealership I have ever been to. The service department will lie to you, and discourage you to have work done, so they don't have to deal with you. I left my 2016 truck there for service, and when I got it back there was damage to my driver side door and they tried to claim it was there prior to me leaving my truck in their possession. Service department told me they moved to a new location because they had a problem with people breaking into cars and sleeping in them overnight. The damage DID happen on their property. If you are needing service at a Chevy dealership, do not go to the one in Rockville. If they tell you they moved to a new location so they don't have that "squatters" problem anymore, they are still lying. The parts department is still on the old lot, which is up the street from the new lot. Both lots apparently have this problem. Only when I asked to speak with a manager, and they realized I knew what I was talking about, did they fix the damage. This dealership lacks customer service. More

Very satisfied My car needed a new catalytic converter to pass Emission inspection and my time was running out on the extension given by the MVA. I needed a good de My car needed a new catalytic converter to pass Emission inspection and my time was running out on the extension given by the MVA. I needed a good deal that would allow me to keep money in my pocket, even tough I was adding one more payment to the monthly expenses. Although I am fluent in English, my car knowledge and vocabulary is limited. I was unsure about buying or leasing a car, since I wanted the lowest car payment I could get. Hector was very patient and expalined and answered all my questions. I test drived one car (after looking at a few in the lot) and the new small SUV Chevy Trax. I just fell in love with the one in the showroom. Hector ran numbers for both cars and made the offers for buying. I asked about leasing and he ran the numbers again. We talked about the GAP insurrance and other costs of leasing. In the end, after 3 hours, I had a clear picture of what my financial expenses would be and was able to decide. While I waited to get everything set up with GEICO and my bank and have my car assesed for trade in value, everyone was warm and friendly. I had agreat experience and I am even more happy with my Chevy Trax. More

Do not for to this dealership Got a call from a sales representative told me I was pre approved and when I would like to come into test drive the car. I am ready knew it was a scam Got a call from a sales representative told me I was pre approved and when I would like to come into test drive the car. I am ready knew it was a scam because I know they didn't run my credit until I arrived. I told him my situation was not good be he ensured me that they will get the banks to approve me. He even told me a story that they help someone that filed bankruptcy. So I arrived and I was right they did not run my credit until I arrived at first he said I was approved and I only have to put down 1,500.00. I said great then here comes the sales manager saying that he wasn't able to get me approved for that deal. I would have to put down 4,000.00. Scam written all over it. Do not go to this dealership at all!!!!! More

2016 Corvette AND 2017 Equinox DROVE OVER 2 HOURS! I live outside of Philadelphia, PA and drove over 2 hours to purchase a 2016 Corvette. After meeting Brad and Dr Ron they made the transaction effortl I live outside of Philadelphia, PA and drove over 2 hours to purchase a 2016 Corvette. After meeting Brad and Dr Ron they made the transaction effortless and professional. I was so impressed I also purchased a 2017 Equinox Demo off the floor for my wife! Thank you! More

Bought a Traverse AJ worked to find the Model and features I wanted. With the cash back, discounted warranty and zero percent incentives I got a deal I was happy to sig AJ worked to find the Model and features I wanted. With the cash back, discounted warranty and zero percent incentives I got a deal I was happy to sign. More