Ourisman Chevrolet of Rockville

Manipulative and impatient From my experience, the salesmen use tactics such as manipulation and gaslighting to coerce you into a making decision you don’t want to make. From my experience, the salesmen use tactics such as manipulation and gaslighting to coerce you into a making decision you don’t want to make. More

Deceptive and Unfair Sales and Financing Tactics Stay away from this one people. I came in with a good attitude and left frustrated,unhappy and in disbelief as to the experience I just had. First of Stay away from this one people. I came in with a good attitude and left frustrated,unhappy and in disbelief as to the experience I just had. First of all, they don’t listen to anything you say. Your wants and needs are totally ignored. In my experience they did not have a car I could satisfy my wants and needs . So they stuck me with a car They selected for me. no matter I could not afford it. Moreover, their was no test drive before. Peter, ran my credit before I stepped into this vehicle. By the way, this hit caused my FICO score to decrease close to 10 points.By getting me to sign that fact just went away. Next I discovered GM had nothing to do with the financing. Apparently the loan was sold immediately to a debt collector who I was introduced to abruptly. I tried to return the vehicle after showing it to my family on day 3 and manager rejected that .Finally, I want to state to everyone as a result of this transaction Ourisman left me in a much worse position financially. .I left with a monthly payment of $120 more than my current payment and an APR at least 15% higher than my current loan. Finally, I want to say a couple things about Chevrolet who apparently does not understand the definition of ethics and morals. Ourisman dealership has more than 20 complaints between 3 watchdog agencies on local and state. . As they say they make their money on the backs of innocent Americans.For consumers thinking about buying a Chevy a couple things you should know 1. They don’t have open line of communication to corporate.should you experience any difficulties .You will be directed to a customer service person who will clarify your concerns then close the dispute. This was my experience. More

HORRIBLE; complete WASTE OF MY TIME I've never stepped foot in Ourisman, and after today, I never will. Ourisman has very attractive prices on its website and im in the market for a n I've never stepped foot in Ourisman, and after today, I never will. Ourisman has very attractive prices on its website and im in the market for a new car, so throughout the day today I emailed back and forth with one of the sales associates many times. I only wanted to get her to answer one simple question: what incentives are included in Ourisman's internet prices. I asked her multiple times, asked for a detailed quote, but no luck. She refused to tell me. Seriously. She kept wasting my time and responding with "i'd like to invite you to discuss this in person - what time works best for you?". I'll give my business to a more reputable dealer. More

Ultimate Bait & Switch Attempt, very untruthful I dropped my truck off the night before to have them repair a faulty rear windshield wiper that had stopped working, check my radio and rotate the tir I dropped my truck off the night before to have them repair a faulty rear windshield wiper that had stopped working, check my radio and rotate the tires. I got a call the next morning from the technician about what service I needed done. I told him the truck was still fairly new and for some reason the rear wiper stopped working but that it was still well inside the warranty and I needed that fixed. “That sounds good. We will need to run a diagnostic test to make sure the wiper wasn’t damaged and that will cost $190. If it’s been damaged you will need to cover the costs yourself.” I told them Ive never heard of any dealership charging $190 to check if something is under warranty and that was absurd as all you need to do is turn on the wipers and you’ll see they don’t work. A $190 diagnostic isn’t needed. I told them I am not paying that money on an item that I know isn’t working. They told me they’d rotate the tires and look into the other issue before doing any work. I got a call back. “Sir, your wiper was in fact damaged by someone, probably the last time you had it serviced but we can repair the broken motor for $350.” I reminded him my truck had never been serviced and that the wiper is not exposed so there was no way for it to be damaged. I told them I’d get the truck not to do anything but the tires. He said he would call me back. “I had my manager look at it and he said the wiper motor was clearly broken by someone and not under warranty”. I told them a second time not to do anything I will take my business elsewhere as this was clearly nonsense and they were trying to get money from me for something under warranty. When I showed up to get my truck, they tried to make me pay for the $190 wiper diagnostic test. What was even more interesting, after telling me the wiper motor had been “clearly broken by me or a service technician” and needed replacing, whenI turned the truck on, the wiper was actually working. Maybe there was a short or something but it was clear the motor was not broken due to damaged as they had described. I’m not sure what their motive or incentives were to try to fleece me but they must get more money from consumers service repairs than from GM for warranty work. Never in my life have I heard of a dealership charging $200 to diagnose an issue to determine if it was warranty or not. I had spent 5+ years going to this dealership. I left out some of the color from my conversation but it was the worst experience I’ve ever had. More

Wardell Mitchell Wardell was wonderful to work with. He stayed after hours on a Saturday night to help my husband and I find the perfect car. He was professional, very Wardell was wonderful to work with. He stayed after hours on a Saturday night to help my husband and I find the perfect car. He was professional, very knowledgeable on the Chevy Traverse, and took into consideration our needs as a growing family. We would definitely recommend working with Wardell! The Brodys More

Waste of time I have tried to buy a new truck twice from there in past 6 months. I only went the second time due to a promotional email I received from them. Both t I have tried to buy a new truck twice from there in past 6 months. I only went the second time due to a promotional email I received from them. Both times salesmen blew me off by saying they would get back to me in 5min ir the next day when they located the truck I wanted in their inventory and I never heard from them even after repeated calls. Mist recently the salesperson was Steve and before that Willie. More

Stay Away If You Are A Women Went in looking for a used car for my daughter. After one hour they only showed us one car that was twice our budget. The used car agents are super cr Went in looking for a used car for my daughter. After one hour they only showed us one car that was twice our budget. The used car agents are super creepy and very degrading to women. Stay away from this dealership! More

Something has to give. I own a Camaro which I bought from another dealership. I do not know what the car buying experience is over here, so this is not what I am reviewing I own a Camaro which I bought from another dealership. I do not know what the car buying experience is over here, so this is not what I am reviewing. I am reviewing the service and parts department. Where do I start? I first brought my car here because it is still under warranty and the AC gave out. On the very first day I was told to drop my vehicle for assessment and my complimentary rental would be available in two days. Well 3 days later and no phone call I called and was told they had no rental available. I politely voiced my discontent about them not bothering to call me to update me about the work being done on my car or even about the availability of a rental and suggested I had a mind to call Chevy HQ. Well 30 seconds after the call had ended, a rental became available. I told Chevy HQ about this anyway. I was given a complimentary certificate for accessories by Chevy HQ. My car was returned many days later, with a blue wire sticking out boldly from under the dash. Stupidly or stubbornly (because I still couldn't believe they were trying to be hostile or not helpful), I went back to have an amplifier and subwoofer kit installed using the Chevy gift certificate. I called them and asked about cost of installation. The first time I was told $174.00. The day I went to order it, I called again before heading out and was told it was $176.00. When I went to the parts counter to finally place my order, and it got to the time to pay, I handed over the certificate...... the man who orders the parts looked at me for 5 condescending and stern seconds before chastising me in a very belittling way for my failure to have shown him the certificate before-hand. He told me he did not know what to do and behaved as if it was impossible for him to proceed. So I apologized to him and then after giving me a second hard look, he left in an audibly angry huff to consult with someone about how to proceed. He came back and his countenance had changed from thunderstorm to sweet spring day; telling me ok, I just needed to hand over my certificate and when the part came in, he would call me. Well two weeks later, I called and he began by stating he had spoken to me. I had to sternly tell him, he had not. The truth is I have no record, digital or otherwise of his call. After he confirmed my part was there, I asked him about cost of installation and he transferred me to the service department. There the man seemed puzzled that I had ordered a subwoofer, asked why I had done so and seemed perplexed that their business sold parts such as subwoofers. After leaving me in a near puzzlement myself, he then asked what I needed and I responded stating; the estimate for installation. He now told me $299.00 WOW! I am so frustrated with this business and their service men. I feel as if they are trying to be confusing. I don't know if its my womanhood, or my minority status or both, that is making them feel they can toss me around. I feel like there is a concerted effort to irritate me away from their business. I feel as if they have no regard for me, either as a customer or a human being actually. I am not going to continue to give myself anxiety over how they will present to me when I approach them. I am a soft spoken mild mannered woman, but I know where to carry my complaints when I have them. For now, these guys cannot help, but I will complain to every available source that I can, about their business. More

Decietful People Just after your money I brought my Chevy 2013 because it broke down close to their shop. I explained to them in details what was wrong with it and they said the determinant I brought my Chevy 2013 because it broke down close to their shop. I explained to them in details what was wrong with it and they said the determinant factor to ensure proper work was to diagnose the vehicle. Little did I know that what they wrote in the paper was a different thing from what was wrong with my vehicle. The collected my money and I picked up the car, got to the light 15 minutes away from the shop and my vehicle won't start again( back to same reason i took it to them). I contacted them immediately and the rep called GUY assured me that they'll will correct their mistake and I towed it back. To my greatest surprise, they changed their story and wanted me to pay another $500 plus after I had paid them $1280. To cut the long story short, the rep that supervised the car asked me to go to court if wasn't satisfied with the work when I asked for a refund. I have contacted two other dealership and they asked me to take the car back to them for them to fix the electrical issues the car had. For more that three months now, they won't correct the job or refund me instead the overall manager wanted me to trade in the car and take a new vehicle to compound my issues. I have been making payments on the car monthly and I can't use for work till date. The people there are just not professionals I bet you road side mechanics are way more better than them. More

Extremely Satisfied Shopped at Ourisman Chevrolet in Rockville yesterday looking to lease a 2019 Traverse. This was the fourth dealership that we'd been to, so there was Shopped at Ourisman Chevrolet in Rockville yesterday looking to lease a 2019 Traverse. This was the fourth dealership that we'd been to, so there was no need to go through all the features of the vehicle. We knew what we wanted. Through my employer, I have access to TrueCar and after entering my zip code, I was directed to Ourisman along with two other dealerships, I made contact with the Ourisman and was directed to Wardell Mitchell. He and I traded a few emails with the basics of our needs. We met with Wardell after arriving at the dealership and he took us down to their offsite lot. During the ride, we discussed what we wanted in a new Traverse. We also noticed how friendly and personable he was. Wardell made note of our requirements and when we arrived back at the dealership, he went to work Ermias Kassaye, the sales manager. During our visit, they presented several deals to choose from within our price range and with the options we wanted. After selecting a vehicle from the options given, we completed the paperwork and were preparing to leave when we realized that one of our requirements hadn't been met; something we'd specifically discussed with Wardell during our trip to the offsite lot. After confirming that we were missing an option that we wanted, Wardell and Ermias went back to work to find another vehicle. After finding a second vehicle, we realized that it also didn't have the required option. Finally, they found a third vehicle, which not only met our requirements, but also exceeded them significantly. And they honored the original deal. These two gentlemen have earned customers for life with their willingness to go the extra mile. Both men went above and beyond, offering us water, feeding us lunch and making sure we were comfortable while in the dealership. We can't say enough about their integrity in doing the right thing to ensure extremely satisfied customers A couple of other comments. The dealership, while nice inside with a comfortable lounge, is lacking customer parking out front. We didn't find a spot when we arrived and had to wait for someone to leave to have a parking space. The drive of 10+ minutes to the offsite lot, with traffic and lights, is such a negative customer experience. Our day was made longer by having to wait for someone to go pickup a vehicle for us to consider when the first vehicle didn't work out. Would recommend building a parking garage out back (can get one prefabbed, which reduces cost of onsite construction.). Having onsite inventory will make for a more pleasant experience and should drive up sales. More