Ourisman Chevrolet of Rockville

Just got my car serviced and they did a great job! Nick Kept me updated the whole time. The work was completed in a timely manner: Kept me updated the whole time. The work was completed in a timely manner: More

Met by Martin when I arrived with a unique problem with my b Martin greeted me and listened to my animated description of the sounds I was hearing coming from my vehicle. He had a similar issue previously and h Martin greeted me and listened to my animated description of the sounds I was hearing coming from my vehicle. He had a similar issue previously and he reached out to the service department and zeroed in on my problem. He got me setup to leave my car the next open slot and ordered the replacement part. Very satisfied with this experience. More

Oil change & tire rotation. 3 Chevy Dealer recalls performe. Good service. Quick shuttle service there and back. Work was explained in a clear and concise manner. Vehicle was protected and cleaned after service Good service. Quick shuttle service there and back. Work was explained in a clear and concise manner. Vehicle was protected and cleaned after service was performed. Excellent over all. More

Customer service with Martin Gonchar Recently came in for an oil change and tire rotation and was advised that the valve cover gasket was leaking, which was a significant repair. I knew M Recently came in for an oil change and tire rotation and was advised that the valve cover gasket was leaking, which was a significant repair. I knew Martin was not trying to up-sell me on unnecessary services like at some dealerships because I had experienced this same issue with my car before and the same symptoms started again not long ago. They were able to get my car finished and ready within just a couple hours and Martin kept me updated the whole time and worked to get me a few discounts as well. Overall I am very pleased with my experience! More

service adviser mr.marty gonchar had problems with my 2012 sonic mr.marty advise of what was needed and he was right what it needed he was honest and very polite and knowing the car r had problems with my 2012 sonic mr.marty advise of what was needed and he was right what it needed he was honest and very polite and knowing the car run like new god bless More

Customer Service with Marty Gonchar I've had very mixed experiences with Ourisman Chevrolet over the last 15 years and 3 tahoes. Dealing with anyone at the previous location was great. I've had very mixed experiences with Ourisman Chevrolet over the last 15 years and 3 tahoes. Dealing with anyone at the previous location was great. But since the move its been very hit or miss. However, dealing with Marty was great. He was honest and understood the issues and kept me informed and didn't try to upsell any "recommended" services that my Tahoe didn't really need. Quality of work has always been good at Ourisman but since the move up the pike the service reps have been less than stellar. Marty is a great addition to the team there. More

Martin was a great service rep! He made me feel at ease when I had my Chevy Malibu at the shop more than I expected! He was knowledgeable and ALWAYS kept me updated on the progression of my vehicle. Thank when I had my Chevy Malibu at the shop more than I expected! He was knowledgeable and ALWAYS kept me updated on the progression of my vehicle. Thank you Marty! More

WORK WAS DONE IN A TIMELY MANNER overall being a first time customer the service was great and the people were extremely nice. if I decide to trade my car in ,I will come back. overall being a first time customer the service was great and the people were extremely nice. if I decide to trade my car in ,I will come back. More

Customer service was great. Easy process.I had issues with my service engine light. MARTY kept me up to date with what was wrong with the vehicle, once completed, they picked me up from my residence to with my service engine light. MARTY kept me up to date with what was wrong with the vehicle, once completed, they picked me up from my residence to bring me back to dealership.. More

Brought my Tahoe in for service. What a great experience. All the staff was very friendly and courteous. Martin was very knowledgeable and helpful. He kept me informed and gave me options for repairs. Very h All the staff was very friendly and courteous. Martin was very knowledgeable and helpful. He kept me informed and gave me options for repairs. Very honest and helpful. More