Ourisman Chevrolet of Rockville

I was just assaulted by Wardell Mitchell. . i swear today wardell put his hands on me beacause he owed me money .. how does an Oursman employee ask a customer for money .. to pay a phone bill . i swear today wardell put his hands on me beacause he owed me money .. how does an Oursman employee ask a customer for money .. to pay a phone bill then after 2 months of wardell not paying me i went to Oursmans for a service for my 2022 tahoe i seen wardell asked him for my money then he threatened me ..Oursman is ghetto very unprofessional…. This is not over … employee’s cant be assaulting customers…. My name Lawrance .. they know me also Cameron doesnr care they only want to sell cars More

Wardell Mitchell is my sales representative and Nick Vasquez is my service representative. I purchased a new Custom Chevy Silverado in July 2021 from the dealership in July 2021. I found the vehicle I Vasquez is my service representative. I purchased a new Custom Chevy Silverado in July 2021 from the dealership in July 2021. I found the vehicle I wanted on line first, and went in to this dealership where it was published as located and pretty much got it for the advertised price. Wardell and the financial manager I worked with were EXCEPTIONAL. So much so, that I traded in that I called Wardell for a trade in deal on that vehicle for a 2022 Chevy Silverado. I did nothing except tell Wardell the features I wanted. He had a vehicle waiting for me in a couple of days, which I LOVED. I love my new 2022 Jet Black Chevy Z71 Silverado. It is a beauty and I got brand new off the delivery truck during Covid 19 during a new truck shortage. I don't know how he did it, but I was very pleased. Like the last time, the financial manager worked with my credit to get me a deal that I am very comfortable with and can afford. I took the vehicle in for the first service in March 2022. I am always anxious about going to the service shop because I don't know which service representative to go. But this time I was IMMEDIATELY greeted by Nick Vasquez. He was professional and ensured the service went smoothly. All of the staff in the service center are professional and it is a clean service center. However, Nick is EXCEPTIONAL. He ensured my vehicle got a free wash according to my lifetime warranty. He ensured it was returned to me with my seat in the position I left it in, that my radio was off as I had left it, and there were no protective papers on the floor or my seat when I got it. He came and got me from the waiting room, AND escorted me to my vehicle that was waiting for me parked nearby outside. No other service rep has ever escorted me to my vehicle. And I always had to look for my vehicle or wait for someone to find and bring my vehicle around after the service was completed. Going forward I will always look for Nick. He made me feel welcomed and comfortable and had me promptly in and out within a reasonable time. More

FALSE ADVERTISEMENT!!!SCAM!!I was searching online for FALSE ADVERTISEMENT!!! SCAM!! I was searching online for a new tahoe and came upon a dealership in MD called Ourisman Chevrolet of Rockville, and it FALSE ADVERTISEMENT!!! SCAM!! I was searching online for a new tahoe and came upon a dealership in MD called Ourisman Chevrolet of Rockville, and it had a Tahoe that I was interested in for $64,330.00 after the $500 rebate. I hit the button for it to text/email them that I am interested. I got a call from Tomas Carlo, saying that they can secure me the car if I fill out the credit app (I have first dibs) and he also said that they don’t sell cars from under people because this person offers more, etc. So I filled out the credit app and text him that it was done and does that now mean that I have first dibs on the car? Tomas replied with well we have to agree on a price and paperwork is signed.. ok?? So I said ok and he called me up and nonchalantly mentioned the price being $69,330.00 and I stopped him and told him no the jprice online on their website stated $64,330.00 and he then flipped a switch and became very immature. I told him it was false advertisement and that he can’t just mark it up on a whim. He already pulled my credit and took a hit to my credit score on false advertisement. He then stated he would have to speak with his manager and see about the price but he “may not be able to eat for a few days”. When he called me back he confirmed he did in fact pull the credit but since I’m not willing to pay the $69,330.00 someone else will. So I asked to speak to someone above him who then called me and his name was Bryce. Bryce said that online they post the car at MSRP and when it arrives they mark it up $5,000.00 I then said ok well then I will buy it at MSRP while it is in transit and somehow I wasn’t able to do that either???? Oh and he hung up in my face- which I just made this all the more fun. Basically, I’m over here screaming SCAM and FALSE ADVERTISEMENT at the top of my lungs if you wanted $69,330.00 for the tahoe put the price that to start with and don’t waste people’s time and DEFINITELY don’t run their credit “because it secures the car”. Thank you for coming to my TED talk and have a great day :) oh PS, I hope Tomas doesn’t go hungry. More

Nick Vasquez always is there when I have car trouble. He takes to the time to answer my questions to make sure I understand what work needs to be done. takes to the time to answer my questions to make sure I understand what work needs to be done. More

Nick Vasquez " The best adviser ever" I've been a customer of Ourisman Chevrolet Rockville for years, and of all the advisers I ever had Nick is the very very best one he's very helpful, h I've been a customer of Ourisman Chevrolet Rockville for years, and of all the advisers I ever had Nick is the very very best one he's very helpful, he answers all my questions and is very knowledgeable. He always has a great attitude, he is very friendly even during his busiest times. Nick is just all around awesome, and very honest, I recommend Nick for anyone who wants to go to Ourisman of Rockville. More