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Ourisman Chevrolet of Rockville

Rockville, MD

4.2
272 Reviews
What really sets a car dealership apart these days? Value, Selection and Price You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time! Save Time and Money You can research the features and options of new vehicles from the Research Tools of this site. Convenient Location To visit our dealership, check our Map and Location and Department Hours – we would like to meet you in person and help you with your car ownership needs. Our dealesrship is conveniently located and worth the drive. Service, Parts, Accessories When it's time for regularly scheduled Service, Maintenance or Repairs, we hope you'll consider our modern and friendly Service Department. If you need Parts or Accessories for your vehicle we're glad to help and have departments standing by and ready to serve you.
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807 Rockville Pike

Rockville, MD

20852

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Showing 272 reviews

June 07, 2022

I was just assaulted by Wardell Mitchell. . i swear today wardell put his hands on me beacause he owed me money .. how does an Oursman employee ask a customer for money .. to pay a phone bill More

by Lgraham274
Recommend Dealer
No
Employees Worked With
Wardell Mitchell
March 23, 2022

Wardell Mitchell is my sales representative and Nick Vasquez is my service representative. I purchased a new Custom Chevy Silverado in July 2021 from the dealership in July 2021. I found the vehicle I More

by Shelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wardell Mitchell and Nick Vasquez
September 23, 2021

FALSE ADVERTISEMENT!!!SCAM!!I was searching online for FALSE ADVERTISEMENT!!! SCAM!! I was searching online for a new tahoe and came upon a dealership in MD called Ourisman Chevrolet of Rockville, and it More

by Jenni White
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tomas Carlo & Bryce
August 21, 2021

The sales manager drops the ball .. I have bought 3 cars from Ourisman dealership since 2018 when I bought my truck I was told by the salesman that I would have basic ONSTAR service for as long as I owned More

by spencer1982
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
MIKE
Aug 23, 2021 -

Ourisman Chevrolet of Rockville responded

I understand your frustration entirely. However, Ourisman Chevrolet of Rockville is not at fault here. When you purchased your vehicle in 2018, GM did offer lifetime access to the remote features. Since then, GM has changed that program, it is not an Ourisman program. When you and I met, I asked you how much longer you planned on keeping the vehicle, you told me 6 months. You told me to think of a solution and get back to you. I left you a message the next day and didn't hear back until you reached my General Sales Manager, Cammeron. At that point my offer to cover the 6 months of service was offered to you and you declined that offer. Again, I understand your frustration. I think my offer was more than fair given the fact that Ourisman had nothing to do with this inconvenience. Sincerely, Michael Click General Manager

March 10, 2021

This review comes a couple years late, but as I just went through a much better buying experience at another dealership, I felt it was worth revisiting my awful experience with Ourisman Chevrolet of Rockvill More

by K.W. Jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bruce Jones
Apr 08, 2021 -

Ourisman Chevrolet of Rockville responded

First of all, we appreciate your feedback. I’m very sorry that your recent experience with us was not a pleasant one. We strive to deliver the best service possible to every one of our customers and when we fall short of that goal we try to do everything we can to resolve the issue. If you're open to discussing this further, please call me personally at 240-499-2485 or email me at james.gardner@ourismanautomotive.com. Thank you. James Gardner Vice President

August 24, 2020

Nick Vasquez always is there when I have car trouble. He takes to the time to answer my questions to make sure I understand what work needs to be done. More

by cms_cici
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez
July 17, 2020

Nick Vasquez " The best adviser ever" I've been a customer of Ourisman Chevrolet Rockville for years, and of all the advisers I ever had Nick is the very very best one he's very helpful, h More

by Eddie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2020

Horrible service from Nick. My check engine light is on I’m still under my warranty I live an hour and a half away and they expect me to drive my truck to them to be repaired. The truck is not drivable. I More

by Pallendenton
Recommend Dealer
No
Employees Worked With
Nick
June 16, 2020

Nick Vasquez is a great service advisor. My wife and I are both chevy drivers and have bought several cars from Ourisman Chevy of Rockville. Every time I bring my car in for service Nick Vasquez goes the More

by wstevensjr
Recommend Dealer
Yes
Employees Worked With
Danny Yohannes
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2020

GREAT SERVICE AND NICE PEOPLE Nick Vasquez was our representative and was very nice and helpful. He followed up until I brought the car back to get a part fixed. More

by afrancovasco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez
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