Ourisman Chevrolet of Bowie - Service Center

Had the great occasion to purchase a 2012 Chevy Cruze and Mr. Goins was extremely helpful in that purchase. On the occasions, that I brought the car back for service, the entire crew was very accomodating a Mr. Goins was extremely helpful in that purchase. On the occasions, that I brought the car back for service, the entire crew was very accomodating and friendly. The services were done properly and in good time. The experience with Ouisman of Bowie, MD is a delightful experience. The atmosphere is very condusive for waiting for the car to be serviced. It is bright, very clean and cheerful. This always resonates with me. I am recommending everyone I know who is looking for a car to go to Ourisman of Bowie. Also, I had the delight of having a Chevy Cruze party. That was quite an occasion. I know that it was a promotion but what a grand idea. It was wonderful. Thank you so very much. All customers want to feel appreciated and I truly feel apperciated. Once again, thank you. More

Horrible service department. I took my vehicle in for service with a intermittent rear turn signal issue. The service rep refused to look at my SUV. He told if they can't find anything wrong they won't g service with a intermittent rear turn signal issue. The service rep refused to look at my SUV. He told if they can't find anything wrong they won't get paid by Chevy. I can't magically make the light have problems at a whim. More

I took my 2010 Equinox in to have a Service Airbag warning looked at and they all but flat out refused to look at my car. I called to make an appointment on 6/24/10 and the earliest time I could get w warning looked at and they all but flat out refused to look at my car. I called to make an appointment on 6/24/10 and the earliest time I could get was on 6/30/10 at 3pm. I show up and explain the problem. The rep I dealt with (Shane) gave me every excuse he could come up with to not look at my vehicle. First it was oh it could take several hours to look into the problem. Then it was oh I've been seeing lots of 2009 and 2010 cars that have an Air bag alarm go off and then they go away. Next it was, oh its not happening right now then we can't do anything. I explained that it was happening at random times and I can't predict when it would happen again. Then he tells me that there is an issue with the sensor in the passengers seat that will sometimes register a small amount of wait and then kicks an error. The error will take some time to clear. He told me if that was the problem, he won't waste his technicians time troubleshooting the problem. At this point I was a bit upset. Then I get the guilt trip answer. If you want to we can look into it, but it may take several hours or days to fix the problem. But he again tells me, he doesn't want to waste his technicians time if its just the sensor issue. Here's a thought, if you know there are issues with Airbag system sensors. Don't you think you should document them. Also made the comment, he again didn't want to waste his time or Chevy's time with a small issue like the sensor problem. So they let me walk out of there with out doing anything to my vehicle when I was telling my Airbag system was issuing warning. I could have insisted that they do something, but I have lost all confidence that they will do anything. I can't take the chance that they will take my car and just park it around back for two hours. Then bring it back to me and say they did troubleshoot it, when they really didn't do anything. I will wait for it to happen again and then find a place with a service center that takes my issue seriously and won't let me walk out the door with a potentially hazardous vehicle. More

In these tough times Ourisman's Service staff goes out of its way to help their customers keep their cars on the road. I would recommend Ourisman!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! its way to help their customers keep their cars on the road. I would recommend Ourisman!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

This would have to be the worst service department to deal with ever. We took our 07 Tahoe in for Warranty work and it has come back to us, each time, worse then when it went in. Our truck has gone bac deal with ever. We took our 07 Tahoe in for Warranty work and it has come back to us, each time, worse then when it went in. Our truck has gone back 5 times now in the past 6 months, for things they ruined or put on defective parts. For example, they blew one of our tires and while putting a new tire on, they scratched the wheel really bad. They also put a deep scratch in the paint on one of our rear doors and proceeded to do an awful paint job. The paint had dirt in it, the gloss was peeling off and to top it off they got over spray on the passenger door. I could go on and on about everything they have done wrong or tried to pass off as acceptable work. I would not recommend this dealership for any type of service work. Purchasing our truck from them was fine. The sales people were great. Who would of thought the service department would be this awful. More