Ourisman Chevrolet of Bowie - Service Center

My experience was excellent from the moment I made the appointment. The information given to me by the rep who scheduled the appointment was thorough. Kelli was friendly and very helpful. My SUV is now ru appointment. The information given to me by the rep who scheduled the appointment was thorough. Kelli was friendly and very helpful. My SUV is now running beautifully and it is nice to see the absence of the "check engine" light. Thank you for a great customer experience. Eureka A. Wright More

On 3 separate occasions I had to wait in excess of 1.5 hours for a certified oil change. This past time, at 1.5 hours in the waiting room, I noticed my car had not even made it in the shop yet- pathetic hours for a certified oil change. This past time, at 1.5 hours in the waiting room, I noticed my car had not even made it in the shop yet- pathetic for an oil change. Not mention, their employees, with the exception of Shawn, were unprofessional. Good if you want to catch up on some reading, but stay away if you have a life. More

I would like to express my displeasure and disappointment over the service that was provided at this dealership and the service employee by the name of Shane. I am completely dumbfounded by the lack of integ over the service that was provided at this dealership and the service employee by the name of Shane. I am completely dumbfounded by the lack of integrity and the lack of professionalism exhibited by Shane. My wife and I brought our vehicle to have a diagnostic for the check engine light being on. My vehicle was dropped off on Tuesday, May 16th and we were both advised that the diagnostic would be done that evening and the work completed Wednesday early in the am. Well my wife called Wednesday afternoon and asked for an update. Shane advised that he did not have a mechanic available to complete a diagnostic. My wife indicated that she could not go another day without her vehicle and requested a loaner car. Shane stated Oursman does business and has an agreement with Enterprise but would not pick up the cost of the rental unless the cost to repair the vehicle exceeded $500. He did arrange for a rental but at our cost. Today is Thursday and while I was at work Shane contacted me and stated the cost for labor (aprox $250) , parts (aprox $530), and total to repair the vehicle and that it would be completed within 4 hours. He went on and recommended additional work for $300. He was advised that the additional work would need to wait. I asked Shane if he would pick up the cost of the rental since the cost was roughly $880. Talk about back tracking and being tongue tied, Shane reluctantly agreed. I called this evening for an update on the vehicle to which he stated that there was a delay and that the job would not be completed until Friday. I asked Shane about picking the rental for the second day. Shane became the most unprofessional service provider I have ever encountered. He stated policy is for only one day and that he advised my wife and I of that. I asked my wife if that was true because I was not imformed of that, she said no. I believe Shane thought he was speaking to his child because he would not allow me to finish a sentence, would interrupt me, and must have amnesia because he even forgot the price he quoted me just this morning. This gentleman stated he called me yesterday (Wed) and quoted a higher price of over $1100 minus $200 and some change and gave me a new price of $930. I thought I was buying a car and was having a bad experience with a car salesman. This is the third time I bring my car there and will be the last. I advised Shane that I will speak to his manager about his customer service and professionalism and miraculusly the words, "Ok, I will cover the cost of the rental, since you want to complain to my manager." I couldn't believe he then raised the cost to cover a rental. I mean we brought the car on Tuesday, its Thursday and he said earlier today it was not ready. So you have the car three days for a job that takes 2 - 4 hours? Am I missing something? Its a secondary air supply (emmissions) not the reconstruction of an engine, geez. We shall see how the sales manager rectifies his lack of people skills, manners (hung up the phone, are we 5 years old?), and lack of integrity. I served in the Army, I now serve as a public servant......I am stupified by my encounter with Shane. More

Good things- in on time - out on time- Got a mail in rebate. Not so good things--service dept left my wheel log locks in the service dept. What would I done if I had a flat tire 100 miles away?---Was qu rebate. Not so good things--service dept left my wheel log locks in the service dept. What would I done if I had a flat tire 100 miles away?---Was quoted one price with the oil change and tire rotation special. Bill was higher than quoted- reason was the new type of oil they were using. I am sure that they knew this before the work was done. They should tell people about this at check in time. More

You guys have been great, ever since you were Saturn of Bowie. when we bought our first new Saturn. Even though you are farther away than the local Chevy dealer, we always went back to you for the service Bowie. when we bought our first new Saturn. Even though you are farther away than the local Chevy dealer, we always went back to you for the service and oil changes. Unfortunately, our Vue developed an oil leak, and not wanting to drive it to Bowie with the oil light on, (it had plenty of oil in the crankcase) we took it to Bayside Chevrolet in Prince Frederick. They replaced the valve cover gaskets for 1343.00 and pronounced it healthy again. Two weeks and ninety one miles later, the oil light came on, it started smoking and stopped running. Towed back to Bayside, they pronounced the engine dead, even though it started and they drove it into the service bays. They offered no explanation of what went wrong, but they did explain why they couldn't fix it and why they felt no obligation to honor any warranty on their 1343 bucks worth of work. I contacted GM customer service and asked them to look into it. Their response was that it was just one of those "things" and reaffirmed the dealerships position. Letters to the CEO of GM produced the same result. I am sorry now that I believed all Chevy dealerships subscribed to the same higher level of ethics, and sorry that I did not bring my Vue back to you for what seemed to be a simple oil leak. Ourisman has always had that higher level since I bought my '66 and '76 Malibu from your Marlow Heights location, many many years ago. Sadly, Bayside, and corporate GM do not. I have been a Chevy man all my life, starting with a '42 Chevy deluxe in the 1950's up thru this Saturn Vue, which I "view" as a Chevy; same as my GMC van. I thank Ourisman for all it's years of Good Service, but I will never buy another GM product. It will be Fords from now on. Sincerely and Respectfully, Douglas R. Hile More

I live in Easton MD and the local chevy dealer in my area is worthless. I own a 2007 corvette Z06 and needed to get a regular service done. I went to the Ourisman Chevrolet dealer in Bowie MD. I have NEVER h is worthless. I own a 2007 corvette Z06 and needed to get a regular service done. I went to the Ourisman Chevrolet dealer in Bowie MD. I have NEVER had a better experience with a dealership in my life. The service manager was very helpful and polite. The two mechanics that worked on the car were both extremely professional and knowledgeable. They did a wonderful job and addressed all my needs. I was out of there in less than three hours. Everyone that had anything to do with my vehicle treated it like it was their own. In the future there will be no other place I will ever go for service or repairs other than Ourisman in Bowie. Thanks so much to all the staff for a great visit. Sincerely, Mr. Guenther More

I stopped in to have a headlight replaced. They were able to see me right away and within the hour, I was driving away with two working headlights. The service was timely and the staff helpful. I gave the pr to see me right away and within the hour, I was driving away with two working headlights. The service was timely and the staff helpful. I gave the price a good rating because it cost over $166 due to the labor cost. With advanced technology, it is no longer the case that you can pop a worn bulb out and easily replace it with a new one. More

I brought my car in twice to the dealership. First time, they couldn't communicate with the car's computer. Tried for 3 hours. Took it to another dealer - fixed in 15 min. At least they didn't charge me. they couldn't communicate with the car's computer. Tried for 3 hours. Took it to another dealer - fixed in 15 min. At least they didn't charge me. Second time,charged me for 2 hours of work to fix computer issues. 1 week later the problem was back. No confidence in service department. Other dealer heard similar issues from other customers. Closest to me, but I don't want to go back to them. More

I have purchased 3 Chevrolet vehicles in the past and Ourisman Chevrolet Service Manager Joe White has taken care of any and all problems I have had. Ourisman Chevrolet Service Manager Joe White has taken care of any and all problems I have had. More

Our car had a problem and Buddy resolved the issue. He treated me with respect, dignity and courtesy. He came up with solutions that were cost effective and took care of the problem. He tries to solve the treated me with respect, dignity and courtesy. He came up with solutions that were cost effective and took care of the problem. He tries to solve the problem as if it was his own car. Buddy is one of the best employees Ourisman Chevrolet has and needs to be recognized for his professionalism, courtesy, and problem solving skills. I could go on and on, but I will just say "thanks" to Buddy and wish everyone at Ourisman Happy and Safe Holiday season and a very Happy New Year. Thanks again, Diamond P. More