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Ourisman Chevrolet of Bowie - Service Center
Bowie, MD
66 Reviews
66 Reviews of Ourisman Chevrolet of Bowie - Service Center
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January 18, 2016
Schedule oil change and tire rotation Very satisfied service!!! I came on for a scheduled oil change and tire rotation. Mr. Ken Brady was very friendly and made sure that my car was ta Very satisfied service!!! I came on for a scheduled oil change and tire rotation. Mr. Ken Brady was very friendly and made sure that my car was taken care of. I will be coming back in a few weeks to have some maintenance done to my car and I will make sure to schedule my service needs with Ken Brady!! Thanks for the great service! D. Barnes More
by ivycharm
Employees Worked With
Martha Young
December 31, 2015
Continuing issue with Ourisman and my vehicle This email is in reference to the recent service on my 2012 Chevy Captiva at the Ourisman Chevrolet of Alexandria and Bowie. I purchased my vehicle in This email is in reference to the recent service on my 2012 Chevy Captiva at the Ourisman Chevrolet of Alexandria and Bowie. I purchased my vehicle in July, 2014 from CarMax White Marsh. I purposely also purchased the MaxCar Extended Warranty for my vehicle for peace of mind. Soon after having the vehicle, I began to have trouble with the car. Service Traction Control would flash on dash, the vehicle would blink in out affecting the radio anytime a turn signal was used or the window rolled up or down. The radio soon went completely out and there was no sounds in the car. Soon after the vehicle would just completely shut down—no power. It also would not respond to a jump and to the point where I would be stranded. I took my vehicle to the Ourisman Chevrolet in Alexandria in July, 2015 and after having the vehicle for two days, was informed that I needed an oil change. This was baffling to me as I was up to date with my oil changes and even had the most recent receipt reflecting the change, but I did not complain. I paid the $124 and the vehicle was working fine. Fast forward a few months later (November, 2015), I started to have the SAME exact issues with the vehicle. After purchasing a home in Bowie, I elected to go to the Ourisman of Bowie on Governor’s Bridge Road because it was closer to my new home. My vehicle had to be to be towed into the dealership because it again shut down. I explained to the gentleman exactly what was happening, that this was happening before and they told me I only needed an oil change. This time, I was informed it was the battery. I paid over $400 for a new battery and labor in November. Again the vehicle was working ok. Until this last past week where AGAIN the same exact things are happening—Service Traction Control, blinking power, no turn signal sound and no radio. I called to the Bowie Chevrolet, left a message for the manager- I have received no return call—that was almost a week ago. At this point, I am beyond frustrated with the level of service that I have received from Ourisman. I believe it is because I have an extended warranty, the dealership is avoiding going thru the process required and needed to fully understand what is wrong with my vehicle. The exact same symptoms the car was having the first time, is still happening. I have full oil and a new battery from November. What will be the excuse now? I have a 7 year old son and am a single mother. It frustrates me even more that I am out with my son and my vehicle completely SHUTS DOWN. I have learned to pop the hood and place my key—yes, my key—on the positive side of the battery which gives us enough charge to get home. I am requesting that someone of managerial delegation contact me immediately to schedule a time to bring my vehicle in for a full diagnostics. I have paid roughly $600 to Ourisman and I feel as though I have been taken advantage of because I am woman and because I have an extended warranty. More
by Martinique6311
Employees Worked With
September 17, 2015
Excellent and Professional Services Provided by Keith Cobb Keith Cobb I purchased a 2015 Malibu from a dealership in Northern Virginia during February 2015. Several days after I purchased my automobile, t Keith Cobb I purchased a 2015 Malibu from a dealership in Northern Virginia during February 2015. Several days after I purchased my automobile, the climate control for the heating system malfunctioned, and as a result, it would not produce any heat in the cabin of the automobile. I live in Bowie, Maryland and close to the Ourisman Chevrolet, and as a result; I visited their dealership requesting assistance for correcting the issues with my automobile’s climate control system. Keith Cobb was the initial automobile service professional that I encountered at Ourisman Chevrolet on that Saturday morning, and he expressed considerable concerns about the technical issues with my automobile. As a result, he immediately prepared a written automobile maintenance requested, and arranged for my automobile to receive maintenance services immediately. Subsequently, it was necessary for me to visit the dealership several times before the technical issues with the climate control was finally resolved. It is noteworthy that on each occasion that I visited the dealership, Keith Cobb always exhibited the most professional responsiveness possible, notwithstanding, my expressed frustration about the technical issues with my new Malibu automobile. Ultimately it was necessary for me leave my automobile at the dealership in order for the technical issues to be completely diagnosed and repaired. During this period of time Keith Cobb personally called me on several occasions and provided me a status report on the repairs for my automobile, and notification about when the repairs were complete. When he notified me that the repairs were complete, I visited the dealership again to pick up my automobile, and Keith Cobb provide me a complete briefing on the technical issues that were discovered, and the repairs that were made. His briefing also included a test drive to ensure that the climate control was functioning correctly. As a result of this referenced and most satisfying personal experience, I will continue to have my automobile receive maintenance services at this outstanding dealership. Therefore, it is certainly my pleasure and honor to provide written comments regarding the extremely excellent, superior courteous and continuous customer services provided by automobile service professional Keith Cobb at Ourisman Chevrolet located in Bowie, Maryland. Sincerely, Arthur Rogers Owner – 2015 Malibu More
by SeniorExecutive
Employees Worked With
Keith Cobb
September 01, 2015
Correction Needed to My Last Service on May 2nd Please be advised.... Since my purchased from Ourisman late, 2013. My GMC Acadia (VIN: 1GKKRNED9BJ278887). I've utilized the Ourisman Servicing Depart Please be advised.... Since my purchased from Ourisman late, 2013. My GMC Acadia (VIN: 1GKKRNED9BJ278887). I've utilized the Ourisman Servicing Departing as my servicing team for my vehicle. Thus far, I've been have only oil changes. However it seemed like every time I had the service your team use inconvenience me by disconnecting my fog or head lights. Which was so frustrating. Now! on my last oil change, May 2, 2015? I believe the date to be. I received a call from someone and your team said something about my engine area needed cleaning. Therefore I agreed to not just the oil change, but the engine to be cleaned too. Only to notice my air condition blower was NO longer blowing forward, but against the windshield. Which also meant my heat will do the same! I NEVER HAD THAT PROBLEM!!! Not until after the oil change/engine clean!!! I called to let your servicing team know, but I decided to have it corrected on my next oil change. My next oil change was on August 22nd. I'd readdressed my concerns and your Service Dept. declined to fix their error and not taking ownership to an issue I'm experiencing from their last service performed to my vehicle on May 4th. That REALLY upset me because I NEVER had an issue with the direction of my heat/AC direction to blow out!! I quite furious and angry on how I'm being treated. Oh I was offered a 10% discount to correct the error???? That comment just upset me even more. I’ve been meaning to send this letter since last week, but with my job? It was a busy week for me. However I know I needed send this letter of disappoint with hopes to receive some resolution to this matter. I NEVER thought I would go through what I went/going through with Ourisman. I pray that this matter can be rectify soon. My direct contact # at work is 202-752-7441 (7 am - 4 pm) and cell 240-424-1774, thereafter. Looking forward to discuss with someone soon Julie Washington (Ourisman's Disappointed Customer) More
by julielw1
Employees Worked With
Keith Cobb
July 08, 2015
Bought a 2015 Camaro- Collision Center messed it up I bought my car a couple of months ago. On a rainy Saturday, a deer ran into the front right side of my car. I was just pulling off from a red light, I bought my car a couple of months ago. On a rainy Saturday, a deer ran into the front right side of my car. I was just pulling off from a red light, so the damage was minimal. However, Debi (Ourisman Chevrolet of Bowie - Collision center/body shop employee), was very rude and disrespectful to me. She seem to have and issue, making sarcastic comments about me driving a Mercedes (rental) and owning a 2015 Chevrolet Camaro that I just purchased. She wanted to put after market parts on my vehicle and arranged for me to have a minivan or Sentra as my replacement rental. I pay extra to my insurance company, so I have an equivalent rental (should I need a rental). I pay this bill, I am the client, I make those decisions, not the body shop receptionist. She told me on June 24, 2015, I could get my car repaired until July 6, 2025 if I choose to wait for a OEM windshield for my Camaro. I was very specific that my insurance company authorized OEM parts for my new Camaro (as after market parts significantly depreciate the value of s new car and they don't always fit). I told Debi and Bill Ferko that I'd buy my own windshield and to ONLY repair the front right fender damage. Prior to conducting my vehicle stop off inspection, I requested to speak with the collision shop manager. Debi lied and said he was out to lunch, and I'd have to wait 45 minutes to an hour for him to return. My don and I walked into the collision center and Debi aggressively told me to sit down in a chair she pointed to. This hag lost her mind, I'm s grown woman. I let her know that I finance this matter, I make the decisions, and though I MAY need her assistance with facilitating my repairs, I don't need direction where and when to take a seat. Ooh!! Bill Ferko was in his office, too. He was no help and very dismissive (as if gorgeous young black woman can't own brand new cars, be articulate, drive Mercedes (which was only a freaking rental - C300), be well dressed in a suit, and call the shots. Yep, we do, we have and we most certainly will. NEWSFLASH: THEY COMPLETELY MESSED UP MY BRAND NEW CAR!! They horribly scratched up my new key, and I have all kinds of scratches/scrapes/dings/new body damage to my car. I took photos DNS video prior to dropping off my vehicle. I was apprehensive, but I trusted Bill to be s professional (NOT)!! They've fraudulent billed my insurance company, they installed an unnecessary windshield that I didn't authorize, they tried to double bill me and then my insurance company, and the total right side and front bumper of my car are NOT flush and in totally out of sink. More
by CamaroOwnerUnsatisfied
Employees Worked With
Bill Ferko, Debbie Swan
March 27, 2015
Great Service Director and Great General Sales Manager Service can be a real pain, but my service writer, Keith Cobb, was very helpful and went out of his way to make it a great experience. He is knowledg Service can be a real pain, but my service writer, Keith Cobb, was very helpful and went out of his way to make it a great experience. He is knowledgeable, courteous, and calls when he says he will. In addition, Lew Gilinsky runs arguably the best sales team of any domestic dealer I have dealt with in over 40 years of buying cars! More
by RJ
Employees Worked With
Keith Cobb, Lew Gilinsky, Brian Blakeslee, Keith Cobb
June 13, 2014
Service Nightmare This is the only Saturn-authorized car repair center in town, so it just always made sense to get our car serviced here. However, we get consistently This is the only Saturn-authorized car repair center in town, so it just always made sense to get our car serviced here. However, we get consistently AWFUL service from them, and I will not go through this nonsense again. It's worth it to drive 30 miles to have any other option. When you take the car in, it usually takes half an hour standing in line (or not in line, just standing awkwardly in front of people too busy to notice or help you) before you even get to tell someone you need your car looked at. They then take 2-4 DAYS to get around to even bothering to look at it. When they do look at it, they may or may not call the same day to let you know what the problem is. Sometimes they say they called but don't (not sure if they consistently dial wrong numbers or just straight-up lie, but this has happened several different times). If, after waiting twice as long as the quoted time to hear from them, you decide to call them instead, expect to spend half an hour on hold, play phone tag with half a dozen people, and get hung up on at least twice. When you do actually get to talk to a person, they usually have no idea what's going on with your car, and they are far more likely to transfer you to someone's voicemail than actually bother to go find out what's up. Asking for the manager also generally gets you transferred to voicemail. They overcharge, tack on unnecessary extras, and take 2-3 times as long to fix things as whatever the initial estimate was. They lose keys, forget to replace parts or covers, and often do a barely passable job of fixing whatever was wrong. Most of the people you talk to are overworked and overwhelmed, so they will ignore you, be condescending, and generally be unhelpful. Even asking for our car back so we can fix it ourselves took two days of immense frustration. And no, in those two days they didn't get around to looking at it. More
by sparrowswing
Employees Worked With
Wayne Vetters
May 14, 2014
Service Dept. Just had the worse service department experience that I have ever experienced from car dealership. Had an appointment that I scheduled a week ago to o Just had the worse service department experience that I have ever experienced from car dealership. Had an appointment that I scheduled a week ago to occur at 8:30 am this morning. When I came in to drop off my vehicle for just routine maintenance the people at the front desk acted like I was bothering them by dropping off my vehicle. I told them that I would wait on the vehicle. I then proceeded to wait 2 hours in their waiting area, then decided I needed to check on why it was taking so long for an oil change only to find out that they had not even taken the vehicle back for service. There is no telling how long I would have waited if I hadn't checked on the their progress. I am extremely disappointed with the service that I received. Do yourself a favor and go somewhere else for your oil changes and routine maintenance, it's not worth the aggravation. More
by Rod.day
Employees Worked With
unknown
November 24, 2013
I took my 1998 gmc to ourisman for a leak antifreeze.I told them it could be seen on the #2 cylinder side of the engine side. Wayne called and said he would put the mechanic on the phone so I could explai told them it could be seen on the #2 cylinder side of the engine side. Wayne called and said he would put the mechanic on the phone so I could explain the problem to him. Wayne said he would call me the next day. That did not happen so I called him and he said found that both of the cylinder head gaskets were leaking the repair cost would be around $1,850.00 . This was the third day of having my truck. It was hard to believe both head gaskets would leak at the same time when the truck has only 86,000 miles and is maintained to keep it lile new.I went to get the truck. Wayne was not in so it took three people to find it.I took my truck to another garage.They found it was only the intake gasket was leaking and easy fix. NO MORE LEAK SO OURISMAN LIED AND CHARGED ME TO DIGNOSE A PROBLEM THAT WAS WRONG.I guess its a way to make money at the customers expense. I should get a refund for the mistake. Larry Cartee More
by carteesr
Employees Worked With
wayne
October 16, 2013
My 3 week old vehicle was in the second time for the same warranty repair. I had been waiting for a week and a half and in that time not once was I contacted by them to bring it back. Only when I opened a warranty repair. I had been waiting for a week and a half and in that time not once was I contacted by them to bring it back. Only when I opened a case with Chevrolet customer service was anything done. When I came back to pick up the vehicle i was told they were unable to complete the repair and did not perform an alignment as requested at drop off. They had the car from 8 am to 4.45 pm. Once I got it back it was covered in dirt and there was what appeared to be a sticky substance on the rear window. I drove straight home and started to wash the car. That was when I discovered an approximately 8 X 6 inch dent in the front right fender. There were no other marks (i.e. scratches or scraping) on the fender which led me to believe that it was damaged by someone resting or sitting on the car. I returned to the dealer at 8am the following morning. They looked at the damage and admitted that they caused it. Ourisman attempted to pull out the dent but this was unsuccessful. It is now in the body shop for repair. I will reject the vehicle if there is any use of body filler (Bondo) to patch the damage. More
by wah001uk
Employees Worked With
Multiple service reps
