Ourisman Chevrolet of Bowie - Service Center

Schedule oil change and tire rotation Very satisfied service!!! I came on for a scheduled oil change and tire rotation. Mr. Ken Brady was very friendly and made sure that my car was ta Very satisfied service!!! I came on for a scheduled oil change and tire rotation. Mr. Ken Brady was very friendly and made sure that my car was taken care of. I will be coming back in a few weeks to have some maintenance done to my car and I will make sure to schedule my service needs with Ken Brady!! Thanks for the great service! D. Barnes More

Continuing issue with Ourisman and my vehicle This email is in reference to the recent service on my 2012 Chevy Captiva at the Ourisman Chevrolet of Alexandria and Bowie. I purchased my vehicle in This email is in reference to the recent service on my 2012 Chevy Captiva at the Ourisman Chevrolet of Alexandria and Bowie. I purchased my vehicle in July, 2014 from CarMax White Marsh. I purposely also purchased the MaxCar Extended Warranty for my vehicle for peace of mind. Soon after having the vehicle, I began to have trouble with the car. Service Traction Control would flash on dash, the vehicle would blink in out affecting the radio anytime a turn signal was used or the window rolled up or down. The radio soon went completely out and there was no sounds in the car. Soon after the vehicle would just completely shut down—no power. It also would not respond to a jump and to the point where I would be stranded. I took my vehicle to the Ourisman Chevrolet in Alexandria in July, 2015 and after having the vehicle for two days, was informed that I needed an oil change. This was baffling to me as I was up to date with my oil changes and even had the most recent receipt reflecting the change, but I did not complain. I paid the $124 and the vehicle was working fine. Fast forward a few months later (November, 2015), I started to have the SAME exact issues with the vehicle. After purchasing a home in Bowie, I elected to go to the Ourisman of Bowie on Governor’s Bridge Road because it was closer to my new home. My vehicle had to be to be towed into the dealership because it again shut down. I explained to the gentleman exactly what was happening, that this was happening before and they told me I only needed an oil change. This time, I was informed it was the battery. I paid over $400 for a new battery and labor in November. Again the vehicle was working ok. Until this last past week where AGAIN the same exact things are happening—Service Traction Control, blinking power, no turn signal sound and no radio. I called to the Bowie Chevrolet, left a message for the manager- I have received no return call—that was almost a week ago. At this point, I am beyond frustrated with the level of service that I have received from Ourisman. I believe it is because I have an extended warranty, the dealership is avoiding going thru the process required and needed to fully understand what is wrong with my vehicle. The exact same symptoms the car was having the first time, is still happening. I have full oil and a new battery from November. What will be the excuse now? I have a 7 year old son and am a single mother. It frustrates me even more that I am out with my son and my vehicle completely SHUTS DOWN. I have learned to pop the hood and place my key—yes, my key—on the positive side of the battery which gives us enough charge to get home. I am requesting that someone of managerial delegation contact me immediately to schedule a time to bring my vehicle in for a full diagnostics. I have paid roughly $600 to Ourisman and I feel as though I have been taken advantage of because I am woman and because I have an extended warranty. More

Excellent and Professional Services Provided by Keith Cobb Keith Cobb I purchased a 2015 Malibu from a dealership in Northern Virginia during February 2015. Several days after I purchased my automobile, t Keith Cobb I purchased a 2015 Malibu from a dealership in Northern Virginia during February 2015. Several days after I purchased my automobile, the climate control for the heating system malfunctioned, and as a result, it would not produce any heat in the cabin of the automobile. I live in Bowie, Maryland and close to the Ourisman Chevrolet, and as a result; I visited their dealership requesting assistance for correcting the issues with my automobile’s climate control system. Keith Cobb was the initial automobile service professional that I encountered at Ourisman Chevrolet on that Saturday morning, and he expressed considerable concerns about the technical issues with my automobile. As a result, he immediately prepared a written automobile maintenance requested, and arranged for my automobile to receive maintenance services immediately. Subsequently, it was necessary for me to visit the dealership several times before the technical issues with the climate control was finally resolved. It is noteworthy that on each occasion that I visited the dealership, Keith Cobb always exhibited the most professional responsiveness possible, notwithstanding, my expressed frustration about the technical issues with my new Malibu automobile. Ultimately it was necessary for me leave my automobile at the dealership in order for the technical issues to be completely diagnosed and repaired. During this period of time Keith Cobb personally called me on several occasions and provided me a status report on the repairs for my automobile, and notification about when the repairs were complete. When he notified me that the repairs were complete, I visited the dealership again to pick up my automobile, and Keith Cobb provide me a complete briefing on the technical issues that were discovered, and the repairs that were made. His briefing also included a test drive to ensure that the climate control was functioning correctly. As a result of this referenced and most satisfying personal experience, I will continue to have my automobile receive maintenance services at this outstanding dealership. Therefore, it is certainly my pleasure and honor to provide written comments regarding the extremely excellent, superior courteous and continuous customer services provided by automobile service professional Keith Cobb at Ourisman Chevrolet located in Bowie, Maryland. Sincerely, Arthur Rogers Owner – 2015 Malibu More

Bought a 2015 Camaro- Collision Center messed it up I bought my car a couple of months ago. On a rainy Saturday, a deer ran into the front right side of my car. I was just pulling off from a red light, I bought my car a couple of months ago. On a rainy Saturday, a deer ran into the front right side of my car. I was just pulling off from a red light, so the damage was minimal. However, Debi (Ourisman Chevrolet of Bowie - Collision center/body shop employee), was very rude and disrespectful to me. She seem to have and issue, making sarcastic comments about me driving a Mercedes (rental) and owning a 2015 Chevrolet Camaro that I just purchased. She wanted to put after market parts on my vehicle and arranged for me to have a minivan or Sentra as my replacement rental. I pay extra to my insurance company, so I have an equivalent rental (should I need a rental). I pay this bill, I am the client, I make those decisions, not the body shop receptionist. She told me on June 24, 2015, I could get my car repaired until July 6, 2025 if I choose to wait for a OEM windshield for my Camaro. I was very specific that my insurance company authorized OEM parts for my new Camaro (as after market parts significantly depreciate the value of s new car and they don't always fit). I told Debi and Bill Ferko that I'd buy my own windshield and to ONLY repair the front right fender damage. Prior to conducting my vehicle stop off inspection, I requested to speak with the collision shop manager. Debi lied and said he was out to lunch, and I'd have to wait 45 minutes to an hour for him to return. My don and I walked into the collision center and Debi aggressively told me to sit down in a chair she pointed to. This hag lost her mind, I'm s grown woman. I let her know that I finance this matter, I make the decisions, and though I MAY need her assistance with facilitating my repairs, I don't need direction where and when to take a seat. Ooh!! Bill Ferko was in his office, too. He was no help and very dismissive (as if gorgeous young black woman can't own brand new cars, be articulate, drive Mercedes (which was only a freaking rental - C300), be well dressed in a suit, and call the shots. Yep, we do, we have and we most certainly will. NEWSFLASH: THEY COMPLETELY MESSED UP MY BRAND NEW CAR!! They horribly scratched up my new key, and I have all kinds of scratches/scrapes/dings/new body damage to my car. I took photos DNS video prior to dropping off my vehicle. I was apprehensive, but I trusted Bill to be s professional (NOT)!! They've fraudulent billed my insurance company, they installed an unnecessary windshield that I didn't authorize, they tried to double bill me and then my insurance company, and the total right side and front bumper of my car are NOT flush and in totally out of sink. More

Great Service Director and Great General Sales Manager Service can be a real pain, but my service writer, Keith Cobb, was very helpful and went out of his way to make it a great experience. He is knowledg Service can be a real pain, but my service writer, Keith Cobb, was very helpful and went out of his way to make it a great experience. He is knowledgeable, courteous, and calls when he says he will. In addition, Lew Gilinsky runs arguably the best sales team of any domestic dealer I have dealt with in over 40 years of buying cars! More