Ourisman Chevrolet of Bowie

Joseph Alba was a pleasure to do business with. He was able to answer all of my questions quickly and patiently. His professionalism and experience made the process of purchasing a new vehicle not only ea able to answer all of my questions quickly and patiently. His professionalism and experience made the process of purchasing a new vehicle not only easy but enjoyable. I will be recommending him to all of my friends and family. More

Customer Service is a key factor in where and how my funds are spent. Mr. Turner and all that I came in contact with at Ourisman are the exception not the rule. My car which was paid for was damag funds are spent. Mr. Turner and all that I came in contact with at Ourisman are the exception not the rule. My car which was paid for was damaged by Hurricane Irene and I had driven on the lots of many dealerships were no one approached me to see if I REALLY wanted to buy a car. Arriving at Ourisman I was greeted by Mr. Turner in less than 5 minutes. I stated I was just looking he didn't walk away but stayed to answer my questions. He let me give my price range based on information received from my internet search on Truecar.com and other sites. Assessing my needs based on our conversation and questions he directed me to cars that he thought I would have an interest in. He encouraged me to test drive several cars. He patiently demonstrated the features and ease of use of the car I chose. There was no pressure to buy. He spoke of the benefits and support I would receive after purchasing the car. My initial thought was to finance the car through my credit union. Mr. Turner and Ourisman's finance representative shared the financing offered by the dealership would be comparable or better than credit union. It was. The enhancements (OneStar,Lojack,etc.) made the total package one I could afford and not feel I have to get a second job afford. Scheduling the returning of the car for the installation of Lojack and exterior/interior work was setup up around my schedule. Returning to retrieve the car again Mr. Turner and others greeted me in a friendly manner and asked how I like the car. My reply, "love it" and will recommend Ourisman to others for sales and car service. More

I bought a Camaro with salesman Joseph Alba. He was great and continues to be great! I would definitely recommend Joseph to anyone else looking for a Chevrolet. And, the entire staff at Ourisman, Bow great and continues to be great! I would definitely recommend Joseph to anyone else looking for a Chevrolet. And, the entire staff at Ourisman, Bowie made my purchase easy and fun. Love it! More

I havent purchased a car in 8 years. Mr. Alba and his team was very helpful, friendly and understanding of my needs. My experience was wonderful and I would definitely recommend them to my friends. team was very helpful, friendly and understanding of my needs. My experience was wonderful and I would definitely recommend them to my friends. More

I contacted the dealearship to assist my brother with a purchase of a vehicle. Upon walking in the dealership, I was greated with smiles and friendly "Hellos." Everyone was warm from the beginning. But for purchase of a vehicle. Upon walking in the dealership, I was greated with smiles and friendly "Hellos." Everyone was warm from the beginning. But for the purpose of this review I can only showcase those that I personally worked with. The following individuals provided my brother and I with optimal customer service: Joseph Alba, Demond Strand and Mrs. Terry Norris. Mr. Alba demonstrated all the positive traits that a good salesman should exhibit. He was inviting,friendly, and more importantly, he listened to my brother's needs to ensure that he considered the vehicles that were best for him. I believe great customer service starts at the top. Salespersons tend to be great reps if thier is good leadership. This was certainly the case at this location. Mr. Strand, the sales manager, was equally friendly and informative of the entire process. He was able to answer a lot of our questions and was extremely clear when explaining the steps of a purchase and what to expect. This helped to minimize a lot of our anxiety. Finally, having everything Mr. Strand explained supported by the Finance Department reassured us further that we came to the right place. Mrs. Norris was open and engaging and pretty funny. She made the financial process feel less painful than most people would imagine. My brother is not one to express himself openly. However, Mrs. Norris was able to make him smile and feel comfortable with the overall process. I would strongly encourage anyone in the market for a vehicle to start at this dealership. The staff is dynamic!! The hospitality is second to non!. This dealership should be the standard for all dealerships. When I am ready for my next purchase, I am definetely coming back. My expectations have risen and I refuse to settle for anything less. Keep up the great work!!! More

Ron Stephenson was very personable. He worked hard to make the best possible deal,with the help of Lew Gilinsky. It has only been 2 weeks since my purchase,so I am not able to rate the service department make the best possible deal,with the help of Lew Gilinsky. It has only been 2 weeks since my purchase,so I am not able to rate the service department but the sales department is top notch! So I would highly recommend Ron and the rest of the Ourisman team. More

What a great dealership! In this society of so many selfish and untrustworthy people, I was very happy to find a dealership that was upfront and honest in their dealings. Many other dealerships that selfish and untrustworthy people, I was very happy to find a dealership that was upfront and honest in their dealings. Many other dealerships that we had contacted or visited were not passing along the tax credit for the Volt purchase, rather pocketing it themselves. They also were charging $5,000+ supply and demand fee. Ourisman Chevrolet also came through with the best offer on financing the car out of many financial institutions contacted. Joseph Alba spent hours with us in the setup and use of the systems and high technology of the Volt. More

Joseph Alba was very professional. He did not have the color car that I was looking for Mr Alba found one at another dealership and had it delivered and ready when I arrived the same day. color car that I was looking for Mr Alba found one at another dealership and had it delivered and ready when I arrived the same day. More