Ourisman Chevrolet of Bowie

My wife totaled her GMC Sonoma ZR2 Pick-up (missed curve hit, a tree). Needed a new car for her. She wanted a small car with manual trans. I wanted another Pick-up. I lost. Researched small cars, found hit, a tree). Needed a new car for her. She wanted a small car with manual trans. I wanted another Pick-up. I lost. Researched small cars, found out about Chevy Sonic. Good reviews everywhere, 5 star crash ratings, 10 air bags!!. We both could agree on this vehicle. Started search for car with very specific pricing wanted and needed in mind. Four Chevorlet Dealerships from Frederick, MD to Rockville, MD, no luck on Sonic equiped the way we wanted and nowhere near the price, Not even close and no reasonalbe (to me) counter offers. Told my wife, didnt look good on getting the Sonic. She needed to research other cars. I was frustrated and she was not happy. Then I found a 2012 Sonic LTZ at Ourisman Chevrolet of Bowie. The dealership was over an hour away from home, so I attempted to make a deal for the Sonic over the phone. Spoke with Chris, told him what I wanted and what I was willing to pay. Justified my price based on buying a Two Year Old New Car. Told him ok with that fact because car had more features/options than we required and it was the LTZ model. I told him I could write him a check for the car tommorrow and my wife drive it away. Chris understood my proposition and the reasons behind the offer. He made one counter offer. I offered to split the difference with him, he agreed to the deal. Faxed me sales sheet showing the right car with Vin number, my deposit and the drive away price. Chris proved to be a knowledgable and reasonable Business man, not your average Salesperson. The whole transaction took 15 minutes tops! The sale was made exactly the way I like to do business, everyone wins. I was looking forward to the dealership visit the next day. Long drive from home, but worth every mile. The dealership was as good as my purchase transaction in everyway. My wife was very happy with the car and Chris's presentation, instruction. Both of us were happy with everyone we came into contact with at the dealership and the facility itself. All in all a very clean, efficent buying process/experience. No silly games. More

I went to this dealership because I purchased 4 Chevy/Volvos back when when they were Rogers Chevrolet/Volvo and was very satisfied. I was glad to see that things haven't changed. From the time I Chevy/Volvos back when when they were Rogers Chevrolet/Volvo and was very satisfied. I was glad to see that things haven't changed. From the time I walked through the door everyone could not have been nicer to deal with. My salesman, Matt Heinz was extremely helpful and knowledgeable. He was easy going and not high pressured at all. He answered every question I had about the vehicle quickly and with confidence. I had done some research and new what I wanted to pay for the truck and what I wanted for my trade in. I also didn't try and gouge them as I knew they are a business and needed to make a profit. We agreed to a price in short time with no back and forth and we both were happy. In my view there is nothing worse then having your salesman have to run off to the manager to get information or permission for something. There was not of that with Matt. The financing was was a breeze with William Taliaferro. All and all it was a pleasant experience. Haven't had it serviced yet so can't comment on that. More

This was the first time I bought a car all on my own. It couldn't have gone smoother. The entire staff was pleasant, helpfull and very efficient. I don't like high pressure sales or double talk, I got non couldn't have gone smoother. The entire staff was pleasant, helpfull and very efficient. I don't like high pressure sales or double talk, I got none of that here. They were all very professional and knowlegeable and found me everything I wanted. l love my new car and would recomend this dealership to everyone I know. I saw, I bought and I took home all in the same day, love it! More

I had been thinking about buying a new vehicle for more than a year. I looked at several options and kept changing my mind. In spring 2012, I was on a trip to California and had a Chevy Cruze as a rental. than a year. I looked at several options and kept changing my mind. In spring 2012, I was on a trip to California and had a Chevy Cruze as a rental. It was a great car, and although I had never owned an American car before, I kept coming back to it during my car search. I decided to go to Oursiman Chevy of Bowie based on reviews and proximity to my home. I had not purchased a car in some time and was nervous about how it would go. I walked in and was warmly greeted by members of the staff. Chris Johnson approached me and asked how he could help. I simply stated I was interested in the Cruze and it went from there. I was totally impressed that Chris sat me down asked about what I was looking for in a vehicle and the features that were important to me. He asked about my price point and what type of terms I was willing to accept. He was very friendly and honest- so much so that I kept waiting for the other shoe to drop- but fortunately it did not. I test drove the Cruze and ended up with a fabulous LT model at a price I could afford. What I was most impressed by was that there was no pressure. On my initial visit, I told Chris I needed to think some things over and left the shop, he didn't try to persuade me to stay or call and email incessantly like some other dealerships. I called the next day and told him I would go with it. On the day I went to pick up the Cruze, my car was not ready at the time I arrived. I was already late to pick up an out of town friend from the train station. Rather than take the shuttle (another great feature of this dealership) to the train station, Chris said I could take his own car to go get my friend and come back.. I was pleasantly shocked that he would allow me to do this. When I returned, Chris sat with my friend and I for several minutes just chatting while I waited for my car to be ready. When it was finished, Chris sat with me and went through all the features in the car and helped me set up OnStar which was great. I really appreciated his kindness and honesty throughout the entire process- a true professional. I also had a great experience with the Finance Department. My initial rate was higher than I was looking for but the Finance manager, Henry Hylton was able to drop it substantially. I was truly impressed. Again no high pressure sales tactics to get me to load up on optional services I did not need. I did get the extended warranty, but it was my decision. All the terms were explained to me in detail and I was given ample time to review the documents before signing everything. Because the rate changed I had to come in again on the following day to re-sign a few revised documents. Although it was his day off, Henry came in anyway to make sure I understood the terms of the deal, he had to leave and I continued to work with William Talifero to complete my final finance paperwork. He was also very helpful in making sure I understood what I was signing. The finance experience was seamless and very fast compared to what I have experienced in the past. Overall, I was blown away by the level of professionalism and quality customer service I received at Ourisman Chevrolet of Bowie. I have never felt so comfortable with an auto purchase in my entire life. I completely recommend this dealership. As I said this is my first American car and my first Chevy , I would certainly consider purchasing another just to be fortunate enough to deal with the individuals again at this excellent dealership. More

Good things- in on time - out on time- Got a mail in rebate. Not so good things--service dept left my wheel log locks in the service dept. What would I done if I had a flat tire 100 miles away?---Was qu rebate. Not so good things--service dept left my wheel log locks in the service dept. What would I done if I had a flat tire 100 miles away?---Was quoted one price with the oil change and tire rotation special. Bill was higher than quoted- reason was the new type of oil they were using. I am sure that they knew this before the work was done. They should tell people about this at check in time. More

You guys have been great, ever since you were Saturn of Bowie. when we bought our first new Saturn. Even though you are farther away than the local Chevy dealer, we always went back to you for the service Bowie. when we bought our first new Saturn. Even though you are farther away than the local Chevy dealer, we always went back to you for the service and oil changes. Unfortunately, our Vue developed an oil leak, and not wanting to drive it to Bowie with the oil light on, (it had plenty of oil in the crankcase) we took it to Bayside Chevrolet in Prince Frederick. They replaced the valve cover gaskets for 1343.00 and pronounced it healthy again. Two weeks and ninety one miles later, the oil light came on, it started smoking and stopped running. Towed back to Bayside, they pronounced the engine dead, even though it started and they drove it into the service bays. They offered no explanation of what went wrong, but they did explain why they couldn't fix it and why they felt no obligation to honor any warranty on their 1343 bucks worth of work. I contacted GM customer service and asked them to look into it. Their response was that it was just one of those "things" and reaffirmed the dealerships position. Letters to the CEO of GM produced the same result. I am sorry now that I believed all Chevy dealerships subscribed to the same higher level of ethics, and sorry that I did not bring my Vue back to you for what seemed to be a simple oil leak. Ourisman has always had that higher level since I bought my '66 and '76 Malibu from your Marlow Heights location, many many years ago. Sadly, Bayside, and corporate GM do not. I have been a Chevy man all my life, starting with a '42 Chevy deluxe in the 1950's up thru this Saturn Vue, which I "view" as a Chevy; same as my GMC van. I thank Ourisman for all it's years of Good Service, but I will never buy another GM product. It will be Fords from now on. Sincerely and Respectfully, Douglas R. Hile More

I walked in the dealership to look at the Chevy Malibu. I was approached by John Turner and he said he could assist me in trying to find a new car. He was the WORST person to help me with looking at a car. H was approached by John Turner and he said he could assist me in trying to find a new car. He was the WORST person to help me with looking at a car. He couldn't tell me the features the car had. I was interested in a push button start he didn't know if the Malibu was equipped with it or not. He took my license so I could test drive it and took me out to the car told me to get in and told me he would show me how to pull out of the space so I wouldn't hit the other cars that were parked extremely close to it. Once I pulled out he told me to test drive it then come back and meet him at the office. He didn't explain any of the features of it to me. Didn't tell me how to adjust the seat or the mirrors or the steering wheel. I drove for 5mins an returned back to the dealership. I parked it in the space and walked back into the dealership. I sat down in his office he asked how I liked the car and I told him what I liked about it. He was on his computer the whole time. He then gave me his car and told me if I wanted it then to come back and let him know. I was SHOCKED he didn't go over anything about the car not even price even after I told him I was interested in buying a new car. After I left his office I went to the Kia dealership and by 2:00 pm because of the great service from the sales person and the managers I walked out of there with a brand new 2013 Kia Optima. I feel as tho if Mr. Turner had been a little more personable and more interested in selling me a car I might have chosen the Malibu especially if he had explained everything about the car. I am now a very happy owner of my new Optima which I love. More

Attention Service Manager & all the mechanics who worked on my son, Sean Alexander's, 1999 Silverado: My son, who is a Midshipman at the Naval Academy, had the unfortunate experience of his truck worked on my son, Sean Alexander's, 1999 Silverado: My son, who is a Midshipman at the Naval Academy, had the unfortunate experience of his truck experiencing a total engine failure. We, being a GM family, sourced your dealership via the internet, not knowing anything about your service performance quality and service level. With me living in Ft Myers, FL, and being a thousand miles distant from your shop, I had to proceed on blind faith. To our delight, Shawn Parrett, was the man on the job at the time. His attention to detail was exemplary. Without prompting from me, he reported on the service progress daily, a process that reinforced my comfort that I made the right choice of service provider. When my son came to pay for the repairs and retrieve his Silverado, Shawn took the time to review the repair process and outcome, plus carefully advised and detailed all required continuous maintenance and proper follow up. I wish to thank Sean Parrett for doing an outstanding job, representing the dealership with distinction, and enhancing the brand value that I am sure Mr. Robert Ourisman has invested substantial money and effort to create. Please feel free to share this message with Shawn, Mr. Ourisman, and your customers. Very Respectfully, Stephen J. Alexander Blue and Gold Officer United States Naval Academy 11620 Compass Point Drive Fort Myers, Florida 33908 239-313-7945 More

My daughter and I went there twice for several hours in a 2 day period. She did not have a lot of money to spend but wanted to look at a Chevy Cruze since she had seen the base models online at a reasonable 2 day period. She did not have a lot of money to spend but wanted to look at a Chevy Cruze since she had seen the base models online at a reasonable price. He showed her more expensive cars and said he didn't have anything for less then $19,700 other then a spark which is similar to those tiny smart cars. He had her sit in a car that he said was $30,000 and that he could get her for 19,000. Of course when we went inside those numbers somehow went up. She showed him cars on their website that she was interested in but he said they were in transit or were more expensive even though she showed him their website with multiple cars listed as being in stock and in her price range. She asked him to get one from another dealer and he said he could have one there the next day but then brushed her off and pushed her towards other cars. We finally gave up and settled on a used Hyudai Sonata for $16,799. In the process of buying it I was asked to sign some kind of disclosure form that stated that I have been told that one or more of the conditions apply to this vehicle but nothing was checked. Upon asking he told me it doesn't need to be checked. I told him I wasn't signing it and he then checked the box stating that none of them applied. After signing more papers he hands me a carfax that says the car was at one time a rental, had been in an accident, leased and then bought at an auction. I don't know all of the items on this disclosure form but one did say if it had been a rental and he flat out denied that any of these applied. I have no problem buying a rental but not for $16,799 and not without being told this More

I live in Easton MD and the local chevy dealer in my area is worthless. I own a 2007 corvette Z06 and needed to get a regular service done. I went to the Ourisman Chevrolet dealer in Bowie MD. I have NEVER h is worthless. I own a 2007 corvette Z06 and needed to get a regular service done. I went to the Ourisman Chevrolet dealer in Bowie MD. I have NEVER had a better experience with a dealership in my life. The service manager was very helpful and polite. The two mechanics that worked on the car were both extremely professional and knowledgeable. They did a wonderful job and addressed all my needs. I was out of there in less than three hours. Everyone that had anything to do with my vehicle treated it like it was their own. In the future there will be no other place I will ever go for service or repairs other than Ourisman in Bowie. Thanks so much to all the staff for a great visit. Sincerely, Mr. Guenther More