Ourisman Chevrolet of Bowie

Good pricing, excellent service and they were willing to find the car I was looking for as opposed to trying to hard sell a car on the lot. Salesman Ozzie was easy to deal with and clearly explained the fe find the car I was looking for as opposed to trying to hard sell a car on the lot. Salesman Ozzie was easy to deal with and clearly explained the features of the car to me. Fully satisfied with the experience. More

The sales person (Ozzie Turner) was amazing, helpful and very interested in what we needed and not trying to upsell me into something I could not afford. The truck was ready when we walked in and in a matte very interested in what we needed and not trying to upsell me into something I could not afford. The truck was ready when we walked in and in a matter of a couple of hours we were driving in our new truck. Thanks Kathleen McKenna More

Mr. Turner provided excellent service. He was very professional and knowledgeable, as well as management and Mr. Hylton in financing. We would hihgly recommend this dealership and Mr. Turner to all ou professional and knowledgeable, as well as management and Mr. Hylton in financing. We would hihgly recommend this dealership and Mr. Turner to all our family and friends. More

Bought a brand spanking new 2013 Equinox and I had an awesome time doing so. Matt hook me up with what I wanted and he is a true professional salesperson. awesome time doing so. Matt hook me up with what I wanted and he is a true professional salesperson. More

Derrick was able to get me in a 2013 chevy malibu eco for the price I wanted. A big THANK YOU to Derrick for his hard work!! the price I wanted. A big THANK YOU to Derrick for his hard work!! More

The entire sales team at Ourisman Chevrolet of Bowie, Maryland was an absolute pleasure to do business with. From the initial test drive to the final purchase of the vehicle. I am completely satisfied wi Maryland was an absolute pleasure to do business with. From the initial test drive to the final purchase of the vehicle. I am completely satisfied with every aspect of purchasing my new truck through this dealership!!! Many Thanks Steve!!! More

Was over and beyond with service! He offered to vacuum my car with the wash and was very friendly. He was patient and answered all of my questions! car with the wash and was very friendly. He was patient and answered all of my questions! More

On 3 separate occasions I had to wait in excess of 1.5 hours for a certified oil change. This past time, at 1.5 hours in the waiting room, I noticed my car had not even made it in the shop yet- pathetic hours for a certified oil change. This past time, at 1.5 hours in the waiting room, I noticed my car had not even made it in the shop yet- pathetic for an oil change. Not mention, their employees, with the exception of Shawn, were unprofessional. Good if you want to catch up on some reading, but stay away if you have a life. More

The service was great and I thank Lee for his good knowledge with cars great sales person and the center was very clean,will visit again knowledge with cars great sales person and the center was very clean,will visit again More

I would like to express my displeasure and disappointment over the service that was provided at this dealership and the service employee by the name of Shane. I am completely dumbfounded by the lack of integ over the service that was provided at this dealership and the service employee by the name of Shane. I am completely dumbfounded by the lack of integrity and the lack of professionalism exhibited by Shane. My wife and I brought our vehicle to have a diagnostic for the check engine light being on. My vehicle was dropped off on Tuesday, May 16th and we were both advised that the diagnostic would be done that evening and the work completed Wednesday early in the am. Well my wife called Wednesday afternoon and asked for an update. Shane advised that he did not have a mechanic available to complete a diagnostic. My wife indicated that she could not go another day without her vehicle and requested a loaner car. Shane stated Oursman does business and has an agreement with Enterprise but would not pick up the cost of the rental unless the cost to repair the vehicle exceeded $500. He did arrange for a rental but at our cost. Today is Thursday and while I was at work Shane contacted me and stated the cost for labor (aprox $250) , parts (aprox $530), and total to repair the vehicle and that it would be completed within 4 hours. He went on and recommended additional work for $300. He was advised that the additional work would need to wait. I asked Shane if he would pick up the cost of the rental since the cost was roughly $880. Talk about back tracking and being tongue tied, Shane reluctantly agreed. I called this evening for an update on the vehicle to which he stated that there was a delay and that the job would not be completed until Friday. I asked Shane about picking the rental for the second day. Shane became the most unprofessional service provider I have ever encountered. He stated policy is for only one day and that he advised my wife and I of that. I asked my wife if that was true because I was not imformed of that, she said no. I believe Shane thought he was speaking to his child because he would not allow me to finish a sentence, would interrupt me, and must have amnesia because he even forgot the price he quoted me just this morning. This gentleman stated he called me yesterday (Wed) and quoted a higher price of over $1100 minus $200 and some change and gave me a new price of $930. I thought I was buying a car and was having a bad experience with a car salesman. This is the third time I bring my car there and will be the last. I advised Shane that I will speak to his manager about his customer service and professionalism and miraculusly the words, "Ok, I will cover the cost of the rental, since you want to complain to my manager." I couldn't believe he then raised the cost to cover a rental. I mean we brought the car on Tuesday, its Thursday and he said earlier today it was not ready. So you have the car three days for a job that takes 2 - 4 hours? Am I missing something? Its a secondary air supply (emmissions) not the reconstruction of an engine, geez. We shall see how the sales manager rectifies his lack of people skills, manners (hung up the phone, are we 5 years old?), and lack of integrity. I served in the Army, I now serve as a public servant......I am stupified by my encounter with Shane. More