Ourisman Chevrolet of Baltimore - Service Center

OURISMAN IS STRAIGHT TRASH! I took my 2020 Chevrolet Silverado 1500 to Ourisman Chevrolet of Baltimore for service on October 12, 2022. While my truck was in its care, an e I took my 2020 Chevrolet Silverado 1500 to Ourisman Chevrolet of Baltimore for service on October 12, 2022. While my truck was in its care, an employee took my vehicle on a 490-mile joyride. The employee smoked in my truck and then CRASHED it! To add insult to injury, Chris Ourisman terminated my rental and only means of transportation on December 23, 2022, two days before Christmas, leaving me and my 10-year-old daughter stranded for the holidays! Although my vehicle is still under manufacturer's warrantee, Ourisman took my rental without providing a loaner, dishonoring the agreement that dealerships have with GM. Ourisman has left me without means of transportation to get to work, run errands and travel for the holidays! I just paid a $700 car payment and car insurance for a vehicle that Ourisman crashed and has sitting in its lot along with all of its many other cars, but leadership saw fit to take the ONE and only car that I depended on to sustain my daughter and I and our livelihood! According to Ourisman's lawyer, Ourisman has begun imposing a storage fee as of Monday, December 19, 2022 for housing my damaged vehicle, even though they are the one responsible for the damage! Every level of leadership within the Ourisman Automotive Group has displayed a total disregard of me as a customer and has shown nothing but unfair business practices and corporate bullying tactics, like its imposition of storage fees on a vehicle that they crashed! Ourisman will say one thing and then change it up when requested to have its words put in writing. The only thing Ourisman has committed to put in writing are insulting offers that are not viable options. Ourisman offered to fix my car. However, I would NEVER trust them to do anything for me EVER in life! In addition to fixing my car, the General Manager said the dealership wouldn't report it as being crashed unless I wanted to do so. My vehicle sustained major damage. Therefore, his suggestion to not report this information shows Ourisman's level of dishonest business practices! The second option presented to me was that Ourisman would pay $4K towards damages if I want it repaired elsewhere. However, repair costs are over $8K in order to fix my truck properly. Under this option, I would be responsible to pay the $4K difference. Ourisman's final offer was to purchase my truck for $1K less than what I owe. I would have to give Ourisman $1K towards their buyback option and I would still be left without transportation! Ourisman's customer service is abysmal, its business acumen infantile at best, and its rogue behavior is pervasive from the bottom to the top! Although I can't attest to the moral fortitude of the Ourisman Founders, the new kids on the block will drive both its legacy and company straight to the bone yard! View my Ourisman Experience at the links below: https://www.youtube.com/watch?v=FlmQIhcMlBY https://youtu.be/WSUddw1J2gI More

My appointment was at 8 am for an oil change & a car wash, they said it would be an hour & 45 mins. Turned out to be 3 hours and they didn't wash my vehicle! Makes you wonder if they are doing any of th wash, they said it would be an hour & 45 mins. Turned out to be 3 hours and they didn't wash my vehicle! Makes you wonder if they are doing any of the services customers request or just doing the bare minimum to get paid!!! I will not be returning as this is not the first time this has happened. More

Service department and manager should be sanctioned for misrepresenting unnecessary repairs and for not performing repairs that were authorized adequately.. DO NOT TAKE YOUR VEHICLE THERE YOU WILL BE SORRY misrepresenting unnecessary repairs and for not performing repairs that were authorized adequately.. DO NOT TAKE YOUR VEHICLE THERE YOU WILL BE SORRY! More

I have brought many cars in my life time and I must say this was the best experience that I have had. Devlin did not hassle or hurry me. He gave me the time to ask any questions that I and my husband had. this was the best experience that I have had. Devlin did not hassle or hurry me. He gave me the time to ask any questions that I and my husband had. He was all around great. If I needed to buy another car today or tomorrow he would be my go to guy. Thank you so much Devlin. Let me also add the whole staff I had to deal with that day was great. I was so impressed when I was walking out of there in my brand new car and had not even produced a cent to them yet, but they trusted it was not far behind. Thank you to you all and my God bless and prosper your business and families. More

My experience was one of disappointment and frustration. I feel like the customer service was .interested in getting me to purchase a vehicle that that knew needed work, but failed to perform the necessary I feel like the customer service was .interested in getting me to purchase a vehicle that that knew needed work, but failed to perform the necessary repairs before they off loaded the vehicle on to a consumer such as myself. I took the vehicle back several times for the same repetitive issues, but I was told that they had been resolved, but yet the same service indicator light kept popping up..I only had the vehicle for three months and already had to put out out $ 750.00 for repairs that should have been done to the vehicle prior to the sale of the vehicle. I was also told that the vehicle was inspected prior to me purchasing the vehicle, and I asked for verification paperwork, but it was never provided to me. They specified to me that they paid $ 900.00 for repairs to the vehicle but I still had to take it to a BMW dealership to have the work properly done to resolve the issues that I have had within the three months of purchasing the vehicle. I am very upset with the total lack of professionalism and nonchalant customer service that I have experienced dealing with Oursiman Chevrolet. On security Blvd I would not recommend anybody to go there and get the service I received from the so call finance manager Eric Perez along with the manager from the service department he also was very rude unnecessarily I can go on and on but I am mad as xxxx and I want to be reimbursed for my money I had to spend to get my car straight this is crazy More

Had my car serviced by Bryan on more than one occasion. He’s very knowledgeable and I’m always very pleased. Cassie is a good communicator and very responsive. I won’t take my Corvette anywhere else for se He’s very knowledgeable and I’m always very pleased. Cassie is a good communicator and very responsive. I won’t take my Corvette anywhere else for service. More

Bryan Hardaway has done all work on my Corvette as well as my Silverado it’s always completed right the first time Cassie schedules perfect as my Silverado it’s always completed right the first time Cassie schedules perfect More

Absolutely love there service department! Cassie has been amazing and always takes amazing care of us. Cassie always gets us in, in a timely fashion. Wouldn’t dream of going to anyone else amazing and always takes amazing care of us. Cassie always gets us in, in a timely fashion. Wouldn’t dream of going to anyone else More